Training Manager

Job Description

Job Title: Deputy Manager – Training (B3) Location: Hyderabad, Telangana, India Experience Required: 6–8 years About the Role: We are looking for an experienced and dynamic Deputy Manager – Training to lead and manage the training function for a high-impact operations team. This role is critical in ensuring that team members are equipped with the knowledge, skills, and tools needed to perform effectively. The ideal candidate will be responsible for managing the full training lifecycle from identifying needs and developing content to delivery, performance evaluation, and continuous improvement. Key Responsibilities: Training Strategy & Planning: Design and implement training strategies aligned with business goals, including needs assessments, training calendars, and learning objectives. Content Development: Lead the creation and maintenance of effective training materials (manuals, e-learning modules, presentations, job aids, etc.) ensuring consistency and relevance. Training Delivery: Manage and facilitate onboarding, process-specific training, upskilling, and refresher programs using blended learning approaches. Trainer Management & Development: Lead and mentor a team of trainers; support their development through coaching, feedback, and performance management. Stakeholder Collaboration: Work closely with operations, quality, and other internal stakeholders to identify training needs and align expectations. Training Evaluation & Reporting: Define metrics to measure training effectiveness, analyze outcomes, and refine training programs based on insights. Process Improvement: Continuously assess and enhance training methodologies, processes, and tools to maximize efficiency and impact. LMS Administration: Oversee the usage of Learning Management Systems for tracking, scheduling, and managing content. Compliance: Ensure all training activities comply with internal policies, quality standards, and regulatory requirements. Qualifications: Bachelor’s degree in any relevant discipline. 6–8 years of progressive experience in training & development, preferably within a BPO/KPO or technology-enabled operations environment. Strong background in managing the end-to-end training lifecycle. Excellent facilitation and presentation skills. Expertise in instructional design and content creation. Proven leadership and people management skills. Strong stakeholder management and communication skills. Analytical mindset with ability to assess and report on training effectiveness. Familiarity with Learning Management Systems (LMS). Preferred Skills: Certification in Training and Development (e.g., CPTD). Experience with tools like Articulate Storyline, Adobe Captivate, or similar. Ability to analyze data and prepare detailed training reports. Exposure to projects involving mapping, annotation, or autonomous vehicle processes will be an advantage. Show more Show less