Job Description

JOB DESCRIPTION: TRAINER Competencies and Skills Required: • Graduate / undergraduate with overall 4+ yrs experience of working as a trainer in a domestic/international contact center. • Proficient in Ms Office, Ms Excel, Ms PowerPoint. • Excellent communication & Presentation skills. • Ability to develop/build training content. • Good interpersonal skills. • Candidate should possess excellent oral and written communication & presentation skills. • Excellent communications skills written and verbal for English language and only verbal for Hindi language. • Should have handled both communication & process related training. • Previous experience on handling/exposure to decision tree tools such as Zingtree, etc are an added advantage. Responsibilities: • Conduct new hire training and On the Job Training. • Build training modules for New joiner's behavioral skills, soft skills and quality training. • Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring. • Liaison with the Quality and Operations to identify, screen and execute process improvement plans. • Plan and improve training workshops and projects to monitor and groom poor performers. • Ability to execute training tasks/ assignment on short notice. • Interested to deliver and contribute towards process improvement. • Training Content Writing.