Transport Executive

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for. Reporting to the facility manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you’ll ensure that our staff log their boarding and initial pick up time—and that only those listed on our roster sheet are picked up. Should the need arise, you’ll also make sure that approval is on hand for staff in need of pick up. You’ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you’ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you’ll be in charge of filling our log books upon arrival to the client’s site, but leaving out any excess mileage. Duties & Responsibilities Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Regular updates to senior business leaders & GRE leadership on operation performance. Management of 3rd Party Vendors – Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc. Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards Responsible for providing a continuous improvement review and development of initiatives to improve service Analysis of customer feedback relating to services and take action to improve experience Undertake regular performance review meetings with the Supplier Participate in vendor selection, contract monitoring and vendor management Formulating guidelines, operating procedures and strengthen control on operation Ensuring backup / contingency plans for key services / resources Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security Leading a team and developing people to exceed expectations Identifying areas for continuous improvement, developing, aligning, and implementing such strategies Benchmarking the services with industry Ensuring Statutory Compliance with zero tolerance Ability to improve safety of employees during travel Take initiative to improve employee’s experience Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery Stepping up for leader in his absence Control on costs and ability to make the transport function efficient and effective as per industry benchmark. Work closely with all Site Transport Managers on opportunities for optimisation and Cost save Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame. Sharing measurable metrics along with action plan with GRE leadership Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels. Serving as a go-between among teams Being a part of the JLL family, you’ll be constantly collaborating with teams across the board—especially in this role. As the person in charge, you’ll be central in supporting the transport team at the client’s facility. You’ll also be responsible for keeping in touch with our vendor supervisors. In addition, you’ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you’ll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, you’ll see yourself working with many of the industry’s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years’ experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.