Travel Consultant

Job Description

Job Description Job Title: Travel Consultant - Domestic & International Tours Location: Ahmedabad Office Job Type: Full-Time Job Summary: The Senior Travel Consultant is responsible for providing expert travel advice, planning, and booking services for clients interested in domestic and international tours. This role demands excellent communication skills, comprehensive knowledge of global travel destinations, and a dedication to providing exceptional customer service. The ideal candidate will bring experience in handling complex itineraries, managing high-value accounts, and providing support for all travel needs. You are, individual, responsible for given inquiry/ Package / Air Ticketing. As you have been trained to set up margin and you have to close it at those bases which should not result in lower margin than set. If any inquiry/ Package / Air ticketing found lower, then set margin or in lose that would be deducted from your monthly basis. Unless any written instruction from Management given on case-to-case basis. Key Responsibilities: - Consultation and Sales - Engage with clients to understand their travel needs, preferences, and budget. - Offer expert advice on domestic and international travel destinations, experiences, and activities. - Convert inquiries into bookings by recommending appropriate packages, add-ons, and personalized experiences. - Itinerary Planning and Coordination - Design and coordinate comprehensive travel itineraries, including flights, accommodation, transportation, excursions, and other services. - Ensure all travel arrangements comply with clients’ expectations and preferences. - Arrange visa assistance, insurance, and other travel-related documentation as required. - Customer Service and Support - Provide exceptional pre-departure and post-booking support, including responding to any travel issues or concerns. - Act as a point of contact for clients during their travel, ensuring their needs are met and providing solutions to any unexpected issues. - Handle emergency travel situations or last-minute changes with a proactive, calm, and problem-solving approach. - Vendor and Supplier Relationship Management - Build and maintain relationships with airlines, hotels, tour operators, and other travel suppliers to secure favorable terms and exclusive offers. - Negotiate competitive pricing and added value for clients, including discounts or complimentary services. - Market Research and Product Knowledge - Stay updated on travel trends, popular destinations, and new travel products. - Continuously enhance knowledge of tour packages, travel services, and tourism regulations. - Share insights with clients to create a compelling, informed experience. - Reporting and Administration - Manage bookings and payments accurately, ensuring compliance with financial and company policies. - Maintain records and generate reports on bookings, client preferences, and sales performance. - In addition to the core responsibilities assigned by management. Show more Show less