Travel Consultant/Sr.Travel Consultant (Mandatory Travel Industry)

Job Description

Key Responsibilities: Provide exceptional traveler care and customer service to Yatra corporate clients Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Handle calls & emails simultaneously in order to deliver a smooth customer experience Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process Expect to work on financials (card reconciliation). Ensure latest updated policies, procedures, desk Instructions are read & complied Excellent Customer service and communication skills (Both Written and Verbal) Deliver expectations against individual and shared team key performance indicators Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process. Ready to go to Implant locations and work from there Qualification & Skills: Experience & Skills:Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in “TRAVEL” Doman Build excellent business relationship with customer groups, peers and seniors Should be team player and manage show alone if required Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo & Amadeus Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels