We are hiring fresh Graduates (from Travel & Tourism specialization) for the role of Customer Service Executive. Placement Head /Coordinators can connect with Ms Minu Rana (Manager HR) at minu.rana@sita.in or 9654425677 Job Role of an Apprentice Trainee :Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.Responsible for welcoming, assisting guests in arrival & departure transfer.Assist the guest at the time of check in & check out at the hotel.Brief the guest about complete tour itenanary (If required).Perpare paging board as per the allocated assignment.Reconfirm the flight, hotel, vehicle & all other details before transfer.Ensuring Vehicle quality by performing complete vehicle check-list process.Ensure to carry required amenities as detailed for allocated assignment.Dissemminating correct & timely information to Operations team.Effective laisoning betwen DO-CSE, TDO & ADO.Assist the client in all possible ways in consultation with the file handler and duty officer.Provide clients' feedback to the operation team.Should be responsible for assisting official work / assisting Duty Officers as needed.Should have good knowledge of brand specific requirment.Job Location : Delhi NCR, Mumbai, Jaipur, Agra, Shimla, Amritsar, Varanasi and Kolkata. Please note that we are hiring students under the Government National Apprenticeship Training Program. Therefore, we cannot consider candidates with a UAN or PF history. If any student is found to have a UAN or PF history after onboarding, they will not be able to continue with us.

We are hiring Manager- Quality Assurance for our Destination Management Company. Experience from Hospitality or travel is preferred. Interested candidates can share their CV at minu.rana@sita.in or 9654425677 (whatsapp).Job Description:Setting up for quality standard for the company inline with international (customer) guidelines Setting up of SOP for operational quality control Dissemination of quality guide lines to supply chain Ensure compliance of quality parameters by the suppliers Internal and external (supplier) quality audits Draft quality assurance standards, policies and procedures in line with international / customer guidelines for suppliers. Implementation of CBS in the organization Creation and implementation of operational processes and quality guidelines Evaluate adequacy of quality assurance standards. Audit compliance of quality parameters across supply chain. Compile and analyze QC reports and implement improvement measures. Identify training needs and organize trainings for internal as well as external stakeholders. Create Learning culture in organization by devising and implementing Trainings. Job Specifications The candidate must be a graduate / post graduate with minimum 8 to 12 years of a relevant experience, preferably in hospitality business. Certification in Quality Auditor/Six Sigma would be an advantage. Understanding of Quality Assurance procedures. Ability to communicate articulately, clearly & concisely, verbal as well as written. Ability to operate independently and collaboratively as a team.

Job Role of an Airport RepresentativeRepresenting the organization as an Airport Representative.Welcoming guests & assisting them at arrival/departure.Interacting with Guests for brief/debrief of itinerary.Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.Responsible for welcoming, assisting guests in arrival & departure transfer.Assist the guest at the time of check in & check out at the hotel.Brief the guest about complete tour itinerary (If required).Prepare paging board as per the allocated assignment.Reconfirm the flight, hotel, vehicle & all other details before transfer.Ensuring Vehicle quality by performing complete vehicle check-list process.Ensure to carry required amenities as detailed for allocated assignment.Disseminating correct & timely information to Operations team.Effective laisoning between DO-CSE, TDO & ADO.Assist the client in all possible ways in consultation with the file handler and duty officer.Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed.Should have good knowledge of brand specific requirement.Job Location: Delhi NCR, Mumbai,