Travel Operations Executive

Job Description

Job Title: Travel Operations Executive Location: Indore, Madhya Pradesh Company: Safar Wanderlust Job Type: Full-time Salary: ₹ 10,000- ₹25,000 per month Experience: 1-2 years (Fresher also apply) About Safar Wanderlust: Safar Wanderlust is a leading youth travel company that specializes in curating adventurous and memorable travel experiences across India. We are known for our well-planned group trips, exceptional service, and passionate travel community. Join us to be part of a company that turns journeys into lifelong memories. Role Overview: As a Travel Operations Executive , you will serve as the first point of contact for customers, handling inquiries through phone calls and emails. Your role is crucial in ensuring a seamless travel experience by providing accurate information, resolving pre-booking and post-booking queries, and delivering outstanding customer support throughout the journey. Key Responsibilities: Handle incoming customer calls and respond to travel-related inquiries Reply to customer emails promptly and professionally Resolve customer issues and complaints promptly. Assist customers with trip details, booking procedures, and itinerary information Coordinate with internal teams to provide up-to-date and accurate information Maintain records of customer interactions and update internal databases Follow up with leads and help convert inquiries into confirmed bookings Provide support to existing clients before and during their trips Ensure customer satisfaction by offering timely and helpful responses Requirements: · Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field. · 1–2 years of experience in a travel operations or customer service role preferred .(Fresher also apply) · Strong communication skills, both written and verbal. · Proficiency in MS Office and reservation or CRM systems. · Good problem-solving skills and customer-oriented mindset. · Ability to multitask and work under pressure in a fast-paced environment. · Knowledge of travel industry practices, destinations, and booking platforms is a plus. · Fluency in English; additional languages are an advantage Preferred Qualifications: Previous experience in customer service or travel operations (preferred but not mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill Compensation and Benefits: We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month , based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives , rewarding dedication and exceptional contribution to the team's success. How to Apply: Send your resume on hire@safarwanderlust.com or You can contact us +919202570569 Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person