Position: Travel Sales ExecutiveLocation: Pune, BanerExperience: 1 to 3 YrsJob Type: Work from OfficeJoining: Immediate Roles & Responsibilities:Drive lead generation and inquiries through diverse online and offline channels, catering to both B2C and B2B markets.Convert leads into sales, fostering increased customer engagement.Develop personalised itineraries and cost estimates based on individual customer requirements.Address customer queries promptly via email and phone communication.Conduct research on a variety of travel destinations to enhance product knowledge.Recognize and pursue business opportunities by identifying prospects and analysing potential sales avenues.Regularly assess and surpass sales targets through self-performance evaluations.Demonstrate expertise in sales, destination knowledge (both international and domestic), visa processing, ticketing, and pre/post-sales processes.Attend events and client meetings in Pune and participate in various marketing events. Skills:Proactive and goal-oriented individual with a strong work ethic.Exceptional verbal and written communication skills.Team player with a collaborative approach to work.Passionate and motivated by a commitment to excellence in holiday sales.Previous experience in holiday sales with a proven track record.Familiarity with visa processing, ticketing, and pre/post-sales procedures in the travel industry.Availability for events and client meetings in Pune, as well as participation in diverse marketing events.

Role & responsibilities Customer Management: Coordinate with customers regarding new / existing inquiries, quotation / bookings, amendments (changes, cancel), payments (advance / balance), complaints, and other service related matters. Vendor Management: Coordinate with existing vendors regarding quotations and bookings for flights, hotels, transportation, visas, holiday B2B packages, and other services, if the vendor is not available then search and finalize the vendor from online site / google/ Justdial timely manner. Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, and finalize rates by comparing offers from different sources. Negotiate B2B rates, and draft final quotations or sign contracts as needed. Booking Management: Process passport and visa applications, craft itineraries for both local and international holiday packages with detailed costing, book train, flight, and helicopter tickets, and arrange accommodations, transportation, and restaurant reservations. Additionally, manage cruise bookings, yatra registrations, travel insurance, issue foreign SIM cards, and organize tours for upcoming guests, handling changes or cancellations as required. Daily Assistance: Assist in day-to-day tasks as instructed, including drafting Routine emails, scheduling meetings with vendors or customers, completing assigned tasks, following up on pending actions, saving vendor, customer contacts, and scanning visiting cards. Manage correspondence: Handle Correspondence: Serve as the primary point of contact by managing all forms of communication, including incoming and outgoing phone calls (including redirected calls), emails, and WhatsApp messages of customer vendors. This role requires effective coordination with both internal and external parties. Manage Meeting: Proactively manage online / offline Vendor/ Customer meetings calendar by prioritizing and arranging internal and external meetings/tasks, ensuring appropriate briefing agendas are prepared and provided in advance. Market Analysis: Analyze competitors products and current / upcoming opportunities to promote various destinations/occasions. Complaint Resolution: Assist in resolving complaints and administrative issues with suppliers and hotels. Team Coordination: Work with the Management & teams for sales also upcoming contract management and MICE activities or destination/occasion promotions. Report & MIS: Prepare MIS Report, business reports, meeting agenda, minutes or notes and other relevant PPT/ data as defined formats and submit daily/weekly/monthly reports without fail. Learning skills: you are solely responsible for acquiring the necessary skills in areas such as calling, preparing quotations, itinerary, drafting emails, WA messages, designing banners, calling scripts, how to use IT tools and other related tasks to effectively complete your assigned responsibilities. Preferred candidate profile Bachelors Degree in Tourism, Hospitality, or a related field Preferred but not mandatory. Candidates with relevant diplomas or certifications in travel and tourism management may also be considered. Certifications in Travel Operations IATA (International Air Transport Association) certification or similar credentials in ticketing and reservations systems are highly desirable. Flight Booking and Ticketing Expertise Proficient in handling B2C / B2B portals, Google Flights, and other online platforms for booking and managing flights. Customer Service and Communication – Strong interpersonal skills to manage inquiries, resolve issues, and provide exceptional customer service to clients. Vendor Management – Experience in negotiating rates with hotels, transport providers, and other vendors, ensuring quality services at the best prices. Ticket Itinerary Planning and Customization – Ability to create, modify, and optimize ticket itineraries based on customer preferences and budget. Multitasking and Time Management – Ability to handle multiple bookings, queries, and tasks simultaneously while maintaining accuracy and efficiency. Problem Solving and Crisis Management – Quick decision-making skills to manage flight cancellations, delays, or other travel disruptions. Proficiency in Travel Software and Tools – Hands-on experience with tools for managing travel bookings, reservations, and customer databases. Attention to Detail – Ensures error-free documentation and maintains a high level of accuracy in bookings and reservations. Understanding of Visa and Immigration Regulations – Knowledge of visa requirements and immigration rules for major travel destinations.

Job Role: Travel Operations Co-ordinatorWorking Hrs: MON-SAT: 9.30 to 6.30 pmExperience Min- 2-3 Yrs.Job Location: Work from Office Baner Pune** Immediate Joiners Preferred **Role & responsibilities Customer Management: Coordinate with customers regarding new / existinginquiries, quotation / bookings, amendments (changes, cancel), payments (advance /balance), complaints, and other service related matters. Vendor Management: Coordinate with existing vendors regarding quotations andbookings for flights, hotels, transportation, visas, holiday B2B packages, and otherservices, if the vendor is not available then search and finalize the vendor from onlinesite / google/ Justdial timely manner. Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, andfinalize rates by comparing offers from different sources. Negotiate B2B rates, anddraft final quotations or sign contracts as needed. Booking Management: Process passport and visa applications, craft itineraries forboth local and international holiday packages with detailed costing, book train, flight,and helicopter tickets, and arrange accommodations, transportation, and restaurantreservations. Additionally, manage cruise bookings, yatra registrations, travelinsurance, issue foreign SIM cards, and organize tours for upcoming guests, handlingchanges or cancellations as required. Daily Assistance: Assist in day-to-day tasks as instructed, including drafting Routineemails, scheduling meetings with vendors or customers, completing assigned tasks,following up on pending actions, saving vendor, customer contacts, and scanningvisiting cards. Manage correspondence: Handle Correspondence: Serve as the primary point ofcontact by managing all forms of communication, including incoming and outgoingphone calls (including redirected calls), emails, and WhatsApp messages of customervendors. This role requires effective coordination with both internal and externalparties. Manage Meeting: Proactively manage online / offline Vendor/ Customer meetingscalendar by prioritizing and arranging internal and external meetings/tasks, ensuringappropriate briefing agendas are prepared and provided in advance. Market Analysis: Analyze competitors products and current / upcomingopportunities to promote various destinations/occasions. Complaint Resolution: Assist in resolving complaints and administrative issues withsuppliers and hotels. Team Coordination: Work with the Management & teams for sales also upcomingcontract management and MICE activities or destination/occasion promotions. Report & MIS: Prepare MIS Report, business reports, meeting agenda, minutes ornotes and other relevant PPT/ data as defined formats and submitdaily/weekly/monthly reports without fail. Learning skills: you are solely responsible for acquiring the necessary skills in areassuch as calling, preparing quotations, itinerary, drafting emails, WA messages,designing banners, calling scripts, how to use IT tools and other related tasks toeffectively complete your assigned responsibilities.Preferred candidate profile Bachelors Degree in Tourism, Hospitality, or a related field Preferred but notmandatory. Candidates with relevant diplomas or certifications in travel andtourism management may also be considered. Certifications in Travel Operations IATA (International Air Transport Association)certification or similar credentials in ticketing and reservations systems are highlydesirable.Skills: Flight Booking and Ticketing Expertise Proficient in handling B2C / B2B portals,Google Flights, and other online platforms for booking and managing flights. Customer Service and Communication Strong interpersonal skills to manageinquiries, resolve issues, and provide exceptional customer service to clients. Vendor Management Experience in negotiating rates with hotels, transportproviders, and other vendors, ensuring quality services at the best prices. Ticket Itinerary Planning and Customization Ability to create, modify, andoptimize ticket itineraries based on customer preferences and budget. Multitasking and Time Management Ability to handle multiple bookings,queries, and tasks simultaneously while maintaining accuracy and efficiency. Problem Solving and Crisis Management – Quick decision-making skills to manageflight cancellations, delays, or other travel disruptions. Proficiency in Travel Software and Tools – Hands-on experience with tools formanaging travel bookings, reservations, and customer databases. Attention to Detail – Ensures error-free documentation and maintains a high levelof accuracy in bookings and reservations. Understanding of Visa and Immigration Regulations – Knowledge of visarequirements and immigration rules for major travel destinations.