Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Job Details : Designation : Desktop Support / IT Support Engineer Department : Technology Reporting to : Team Lead Shift : Rotational Shift (24*7) Location : Mumbai Role Overview : As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli tea

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location : Pune We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Responsibilities : New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Qualifications & Experience Qualification - Graduate Proven experience of at least 3 years as a Soft Skills/Communication Trainer, preferably in an International Customer Service Process

About Us : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Life at Etraveli Group : Depending on how you want to grow, we want to listen to your future career plan. To be able to inspire you to be your best within a fast-moving industry, we work hard to provide the best prerequisites to make you feel that you belong with us on our journey. We offer a lot of work freedom, time for self-studies, and various fun activities within the team and across the company to foster a great culture. Do you want to be part of the next step in our growth journeyIn alignment with the growing targets and needs, we are currently on the lookout for a Senior Fullstack / Backend Engineer, to become part of our team in Pune. In this team, we continuously seek new ways of working that decrease complexity and provide the tools for team members to do their best work. You will be a part of the software life cycle, from start to finish working shift left and right with the activities that are best suited depending on the context. Responsibilities : You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the team in Athens ( Greece ) and Gothenburg (Sweden) .

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary : As a Development Manager at Etraveli Group, you will create a small number of high-performing, productive and healthy teams by driving continuous improvement, tuning the processes to increase efficiency and

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Job Description: As a Travel Consultant in the First Line support team, you will be the initial point of contact for our customers, ensuring they receive the best possible assistance regarding their travel needs. Your primary responsibilities include: Handling incoming inquiries from customers via phone and email Ensuring a positive customer experience during every interaction Providing information about our services including flights, hotels, and car rentals Resolving customer issues efficiently and effectively Collaborating with internal teams to improve service quality and support processes Looking for Freshers with...... Education: Completed 12th grade or equivalent; higher education is a plus. Interest in Travel: A passion for the travel industry is essential;

Etraveli Group is the globally leading company for tech solutions and fulfilment capabilities for online sales of flights. The company solves complexity, by connecting millions of flights and travellers across the globe, from search and selection to trip and beyond. Etraveli Group holds consumer online travel agency brands like Mytrip, GoToGate Flight Network and serves Booking.com with flights. The Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Etraveli Group has more than 2500+ employees around the world and the major offices are in Sweden (HQ), Canada, Greece, India and Poland. Job Purpose: As a Team Lead for the CS Firstline Quality Assurance team in Mumbai, you will manage and guide a dynamic team, focusing on improving the quality of customer service, and ensure the maintenance of a strong and positive environment within the team. This role involves overseeing team performance, ensuring the smooth execution of tasks and daily operations, working closely with the team and in coordination with CS Firstline Quality Assurance Managers. Job Role:Team Leadership People Management: Lead and motivate the team to achieve their KPIs and deliverables. Resolve queries and ensure efficient performance of reviews, coachings and projects. Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members to enhance development. Guide employees to achieve prospective growth and development within the team. Manage team workload, ensuring an optimal balance of tasks and clear priorities. Encourage a collaborative and positive team environment that promotes engagement and high performance. Ensure compliance of all team members to company s policies. Take initiative and be proactive, addressing queries raised by stakeholders. Quality Assurance Tasks: Respond to the raised disputes and re-disputes, share feedback with the stakeholders and the team members, take necessary further actions. Perform the audit the auditor (ATA) random or focused reviews on a regular basis and coach the team members. Find samples for calibration with Firstline and Schedule Change teams and lead the sessions within the team and also the sessions with the Operations and Training teams. Hire, interview, coach, train and onboard new team members. Resolve if possible or escalate Quality tool issues with the technical support team of the tool. Be a role model for the team by completing a sample size of interactions per month following the teams task. Assist the CS Quality Assurance Managers with any ad hoc tasks and be a step-in In case of absence. Reporting Data Management: Support the CS Quality Assurance Managers with reporting, KPIs, and deliverables, ensuring accuracy and timely delivery. Maintain and improve reporting/data related to customer service quality and team performance. Continuous Improvement: Identify and share opportunity areas across departments supporting a culture of learning and process improvement. Propose and implement new strategies to foster customer service quality based on trend analysis and team feedback. 4-5 years in the Online Travel Agency/Airline industry with expertise in GDS systems (Amadeus, Sabre, Galileo), NDC, LCC, and BSP. 3+ years in team leadership, coaching, and performance management. Strong analytical ski

About TripStack : We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don t traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest online travel agencies in the world. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We re big enough to give our teams support but small enough that every person makes a difference. There are still plenty of challenges to champion. Responsibilities : In your role as a Technical Architect in content team, you will be responsible for designing and enhancing mission-critical airline integration platforms such as NDC, Navitaire, GDS, and public-facing APIs. Your du

About Etraveli Group - Etraveli Group is a global leader in tech solutions and fulfillment for online flight sales. We simplify travel by connecting millions of flights and travelers worldwide, from search to selection, and throughout the trip. Our portfolio includes popular consumer online travel brands like Mytrip, GoToGate, and Flight Network, and we collaborate with Booking.com and strategic partners like Skyscanner, Google Flights, and TUI. With a passionate team of over 2500 professionals, we continue to innovate and provide best-in-class travel tech solutions. We have major offices across Sweden (HQ), Canada, Greece, India, Poland, and Uruguay. We pride ourselves on creating a dynamic, inclusive environment that fosters both personal and professional growth. Role Overview - As a Technical / IT Recruiter at Etraveli Group, you will play a pivotal role in sourcing and attracting top talent for our tech teams. With 2-3 years of experience in IT recruitment, you will be responsible for developing and executing recruitment strategies to ensure we bring in the best talent across a variety of technical positions. Your role will involve collaborating closely with hiring managers to understand technical requirements, managing the end-to-end recruitment process, and enhancing the candidate experience. Key Responsibilities - Recruitment Strategy: Develop and implement effective recruiting strategies specifically targeting tech talent, including roles such as software engineers, developers, system administrators, and other IT-related positions. Sourcing Candidates: Leverage a range of sourcing methods, such as tech-specific job boards, social media, LinkedIn, GitHub, networking events, and employee referrals, to identify and attract high-quality technical candidates. Screening and Interviewing: Conduct technical screenings and interviews to evaluate candidates qualifications, technical expertise, and cultural fit within Etraveli Group. Collaboration: Work closely with hiring managers to gain a deep understanding of job requirements and ensure alignment on technical qualifications, candidate profiles, and selection criteria. Candidate Experience: Ensure a seamless and positive candidate experience from application through interview to offer, providing timely and transparent communication throughout. Offer Management: Manage the offer process, from negotiating terms to facilitating pre-employment requirements, ensuring a smooth onboarding process for new hires. Data Management: Maintain and update records in our applicant tracking system (ATS), and generate reports to track recruitment metrics and improve future processes. Market Research: Stay current on IT recruitment trends, emerging technologies, and best practices, contributing to an enhanced hiring strategy. Diversity and Inclusion: Promote diversity in all technical recruitment efforts, ensuring equal opportunities for candidates from all backgrounds. Qualifying Criteria - Education: Bachelor s degree in Human Resources, Computer Science, or a related field. An MBA/PGDHRM is a plus. Experience: 2-3 years of proven experience in IT recruitment or technical talent acquisition, with a strong understanding of the tech landscape and specific IT roles. Skills: Proficiency in utilizing applicant tracking systems (ATS), with experience in tools such as Workable, Greenhouse, or similar. Strong knowledge of technical roles, coding languages, frameworks, and technologies, enabling efficient sourcing and screening of technical candidates. Proven ability to manage high-volume recruitment processes while maintaining a high level of quality and attention to detail. Strong communication skills, with the ability to engage and influence stakeholders at all levels, especially in a technical environment. Familiarity with Microsoft Office Suite (Excel, Word, etc.), and strong data management/reporting skills. Desirable: Previous experience recruiting for tech positions in a fast-paced environment, preferably in the travel or tech industries.