Job DescriptionStrong communication skills & active listening.Excellent writing skills.Excellent typing skills.Graduation in any discipline.Good presentation skills.Comfortable with MS office tools.Handle social media platforms.Ability to handle chats & emails.Familiar with CRM systems & practice.Handle customers escalation, provide appropriate solution and follow up to ensure solution.Customer Orientation.Follow communication procedures, process & Guidelines.Take the extra mile to engage customers.Ensure customer satisfaction and provide professional customer support.Communicating & coordinating with collogues as necessary.Maintain a positive, empathetic and professional attitude toward customers.Responding quickly to customers inquiries on chats, emails & calls.Should be Comfortable with rotational shift. Preferred candidate profile Excellent CommunicationEmpathy and Patiencefinding effective solutionsProduct/Service KnowledgeAdaptabilityProblem Solving