About us At Udemy, we re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Hybrid work Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, T rkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page . About the role In the Data organization at Udemy, we re passionate about transforming the future of education using data. We re looking for fun, collaborative, self-motivated data scientists with an insatiable sense of curiosity and a knack for asking the right questions. About You Our ideal candidate is an analytically creative thinker who is unafraid of ambiguity, has a track record of tackling difficult technical challenges, and has a pragmatic and relentless focus on driving meaningful business impact. We believe in building diverse, collaborative teams in which each person brings unique skills, knowledge, and experience to the table. If this opportunity sounds exciting to you, then read on!At Udemy, data scientists generally belong to one of three career tracks:Insights: Focused on analytics, data visualization, A/B testing, and stakeholder partnership.Inference: Focused on causal or statistical inference for interpretation of data.Algorithms: Focused on machine learning and building production data products.For this posting, we are looking for a Staff Data Scientist in the Insights track to partner with our Globalization pod.The Globalization pod is a collection of teams focused on customizing Udemy s education products for non-U.S. markets around the globe. In this role, you will work with product managers, designers and engineers to drive data-informed decisions about how we prioritize, drive, and measure our international business goals. Success in this role will require a combination of strong communication and collaboration skills, sharp product sense, a customer-centric mindset, and solid technical data science skills. What you ll be doing: Working with the Globalization PMs and Marketing teams to quantify, understand, and prioritize Udemy s global business and product goals. Drive data-informed decision making within the Globalization pod by equipping PMs and engineers with self-service analytics tools, and conducting ad hoc analyses and causal studies for the team. Build metrics dashboards for the Globalization product and marketing teams to understand user behaviors, key customer journeys, and help identify challenges and opportunities for the team based on patterns in user data. Build metrics to measure course enrollments, course engagement, and user retention in specific markets, and use those metrics to help brainstorm potential product experiments to drive improvements in them.Help the team establish high-quality eventing to allow the tracking of detailed user behaviors along customer journeys through Udemy s products. Work with the team to develop a rich program of experimentation and A/B testing to improve learner experiences in all of Udemy s products within key international markets.Help PMs and engineers understand differences in local learner consumption patterns and user behaviors in various global markets. Serve as the data science subject matter expert for the team, and help drive the product analytics roadmap within the Globalization pod.Serve as technical lead on all work related to user journeys, growth, and conversion.Influence product prioritization and key business decisions through data-driven insights.Define metrics and build operational dashboards to track business and product health.Design and analyze randomized controlled experiments (A/B tests).Develop robust data pipelines and continuously improve the quality and accessibility of data.Build Udemy s technical brand through talks, blog posts, and publications.Take responsibility for leading major team initiatives, and independently driving a product-focused roadmap for your data science work. What youll have Demonstrated track record leading major data science or analytics team projects in prior roles.5+ years of relevant hands-on experience in product or business analytics roles.Ability to communicate effectively with both technical and non-technical stakeholders in writing and verbally.Strong business intuition and judgment, and experience applying prioritization frameworks to your work (e.g., RICE, Eisenhower matrix).Exceptional data storytelling and data visualization ability. Experience with Mode and/or Tableau is a plus. Broad knowledge of applied statistics, experimental design, and analysis of A/B tests.Expert SQL ability and proficiency with 1+ programming languages (e.g., Python).Experience building automated big data pipelines using tools like Spark, Airflow, and dbt.Master s degree or above in data science, computer science, statistics, or other quantitative field (such as economics, political science, or engineering).Ability and willingness to work autonomously, relentlessly prioritize, and collaborate with team members in U.S. time zones as well as locally in India. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, wed love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:We re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we re better for it.Learning is what we do - inside and out. Our Learning Development team is second to none, helping ensure your journey is one of continuous progression. You ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.We re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You ve got the skills; why not use them to help others develop theirsAt Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Information regarding data privacy is available within the Udemy Careers Privacy Notice .

You ve got goals, and you re energetic when it comes to working toward them. You want to enter an environment that welcomes diverse experiences and broadens your own. With the right support from your team, you re not afraid to embrace your creativity and take risks that have the potential to move the business forward. About your Skills Stakeholder management: foster positive engagement and secure stakeholder support to drive successful outcomes. Ensure clear communication, alignment of expectations, and the building of strong, collaborative relationships to achieve mutual goals. Data analytics: proficiency in using analytical tools, statistical techniques, and data visualization to transform raw data into actionable strategies. May include data cleaning, analysis, and interpretation to solve problems, optimize processes, and forecast outcomes. Project management: plan, execute, and oversee a project to achieve specific goals within defined constraints such as scope, time, budget, and quality. Involves a combination of technical skills, organizational abilities, and interpersonal expertise to lead teams and deliver results effectively. About this role As CRM Marketing Manager you will be leading the development and execution of our customer relationship management strategies. You will be responsible for designing and implementing data-driven campaigns that enhance customer engagement, drive retention, and maximize lifetime value. You will oversee the optimisation of CRM tools and platforms, analyse customer insights, and create personalised multi channel experiences. Collaborating closely with cross-functional teams, you will ensure a seamless integration of CRM initiatives with broader marketing and business objectives. What youll be doing: Gather and document requirements, understand campaign flows logic, apply/build attributes and events, and define timelines as per SLAs. Define audience segments in Hightouch models based on business needs and set up appropriate audiences, attributes, and event triggers for personalized email campaigns. Implement different kinds of marketing programs in a cross-channel campaign (Email, Push Notification, In App Messaging, Webhook, WhatsApp). Build dynamic, mobile-responsive emails/content blocks, from scratch using HTML5 and CSS3. Implement Liquid/Java Script to create targeted and relevant personalization in emails. Monitor email programs to ensure deliverability to a global customer base. Contribute to the project management of email campaigns in the PM tool, Asana. Contribute to lifecycle, promotions, and trigger-based programs. Work with several partner teams, including Brand, Product, Engineering, and Data Science, to assist in improving email marketing sophistication through automation and personalization. Monitor trends, analyze data, and optimize marketing campaigns. Identify marketing process improvement opportunities. What you ll have While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: 8+ years of technical email marketing experience. Worked as Subject Matter Expert in any of the leading Marketing Automation Tool such as Braze, Adobe Campaign, Marketo, and Adobe Experience Cloud or any other similar tool. Solid experience in HTML and CSS, with the ability build email from scratch and troubleshoot coding bugs. Solid understanding of cross-browser/platform issues, code solutions, and email best practices. Familiarity with email marketing concepts, deployment, and implementation. A drive to improve processes and increase operational efficiencies. Exceptional attention to detail and the ability to work in a fast-paced environment. Extensive experience in QA ing content, audience, and automation. Ability to monitor post-launch campaign success and work to escalate and resolve any issues. Knowledge of email best practices, A/B testing, and CAN-SPAM laws, and the ability to bring new and innovative ideas to the team. Experience using email optimization tools to proof email templates for device rendering. A passion for learning, developing, and testing innovative email personalization techniques and formats. A team-oriented mindset and the ability to work with a wide range of individuals.

About us At Udemy, we re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Hybrid work Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, T rkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office in our Mumbai Office Learn more about us on our company page . About you You re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You re ready for a challenge and aren t afraid to try new ideas. About this role We are seeking a highly motivated and experienced Enterprise Account Executive to join our dynamic sales team in the India territory. The ideal candidate will be responsible for identifying and closing new business opportunities with enterprise-level clients, which are companies with 5,000 employees and above. What youll be doing: Identify, prospect, and qualify new enterprise-level business and upsell opportunities within assigned territory Coordinate and work with Udemy Business team (Customer Success, Solutions Engineering, Marketing, Product, Deal Desk, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention Build and maintain strong relationships with key decision-makers to understand clients business objectives and challenges to effectively position our solutions as a strategic fit Develop and execute strategic sales plans to meet and exceed sales targets Lead negotiations and close complex sales deals, ensuring contracts are executed accurately and in a timely manner Stay updated on industry trends, market dynamics, customer feedback and competitor activities; then relay and share any insights with your team! What you ll have While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: We are looking for a highly motivated, over-achieving hunter and closer who flourishes in a fast-paced, dynamic environment A minimum of 7+ years of closing experience in SaaS B2B Enterprise sales Ability to manage multiple opportunities across the full sales cycle Proven history of exceeding targets in selling licenses/products/subscriptions to enterprise organisations with demonstrated ownership of all aspects of territory management About your Skills Problem Solving: You are skilled in creative problem-solving techniques to address client needs, overcome obstacles, and drive sales outcomes, ensuring customer satisfaction and business success. Coachability: You demonstrate a strong willingness to learn, adapt, and incorporate feedback to enhance strategies and achieve performance targets, fostering continuous personal and professional growth. Curiosity: You exhibit a natural curiosity and hunger for knowledge, constantly seeking to understand market trends, customer preferences, and competitive analysis to inform strategy and drive business success. Outbound Mindset: You possess a proactive outbound mindset, driven to identify new business opportunities, cultivate relationships with prospects, effectively communicate value and supported by your research and rigor throughout the process. Collaboration. You celebrate diverse perspectives, leveraging the strengths of individuals to drive collective success. Within deals, you adeptly multithread and engage multiple stakeholders. You constantly read your deals to identify when to engage additional stakeholders and turn toward team selling. You are aware of your cross-functional partners scope and can support them as they support you. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, wed love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy: We re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we re better for it. Learning is what we do inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend. Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success. We re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what its like to work at Udemy on our blog . Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You ve got the skills; why not use them to help others develop theirs? At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records. Our Benefits Start With U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Here s a sneak peek at just a few highlighted benefits if you re a full-time Udemate based in the India: Core Benefits: Comprehensive medical, life and income protection coverage Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus 26 weeks paid maternity leave for birthing parents) as well as a two-week ease-back program that enables parents to return part-time at full pay Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement: 12% of your base salary or INR 1,800 per month Holidays: 25 paid holidays throughout the year plus bank holidays Information regarding data privacy is available within the Udemy Careers Privacy Notice . #LI-TP1