Unit Manager - Debt Management Services ...

Job Description

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage