Process-Backend operations Role & responsibilities Understand customer requirements & analyze the needs. Handle many inbound and outbound calls to clients, partners, customers. Identify the needs of customers, resolve issues, and provide solutions. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries. Ensure the assigned tasks are completed in the designated time frame Preferred candidate profile Candidate from Call center/BPO with good communication skill - MandatoryGood Analytical skills Ability to be calm and composed in difficult situationsAbility to be self sufficient in workingWork timings- Remote working3:00 am to 12:00pm IST Monday to Friday4:00 am to 8:00 am IST Saturdays Prerequisites to apply Dedicated high speed internet is mandatoryDedicated work space with no disturbance is mandatoryBack up power for at least 2 hours is mandatorylaptop with i5 processor, 8gb ram and 512ssd