Job Description

Job Summary: We are looking for a friendly, organized, and customer-focused individual to help us manage and improve relationships with our customers. As a CRM Executive, you will help keep our customer database up-to-date, support customer communication, and assist with loyalty programs and campaigns. Key Responsibilities: Maintain and update customer records in our system. Support communication with customers through email, phone, or SMS. Help run loyalty programs, offers, and feedback campaigns. Work closely with other teams (sales, support, marketing) to improve customer experience. Track basic customer trends and report them to the team. Follow up with customers to ensure satisfaction. Requirements: Good communication and people skills. Basic computer knowledge (email, Excel, etc.). Organized and detail-oriented. Ability to work well with a team. Previous customer service or sales experience is a plus but not required. Nice to Have: Familiarity with any CRM software (like Zoho, HubSpot, or Salesforce) is a bonus. Interest in marketing or customer service.