Urgent Hiring For Customer Support- Inbound Voice Process

Job Description

Key Responsibilities: Customer Interaction: Handle incoming calls from customers promptly and professionally. Provide information about products, services, and company policies. Address customer inquiries, concerns, and complaints effectively. Issue Resolution: Troubleshoot and resolve customer issues or complaints in a timely manner. Escalate complex issues to appropriate departments for further investigation. Data Entry: Accurately and efficiently input customer information and details into the company's database. Product Knowledge: Stay informed about the company's products, services, and promotions to provide accurate information to customers. Eligibility Criteria: High school diploma or equivalent; college degree is a plus. Proven customer service experience, preferably in a call center environment. Should have minimum 6 months - 12 months of relevant experience Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Proficiency in using call center software and computer systems. Ability to work in a fast-paced and dynamic environment. Strong attention to detail and accuracy. Day Shift and Sunday Fixed off Interested Candidates, please reach out to - Contact Person: Subha Contact No.: 9148982023