Urgent Hiring For Team Leader Operations - Customer service

1.0 - 6.0 years

3.25 - 4.25 Lacs P.A.

Nagpur

Posted:6 days ago| Platform: Naukri logo

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Skills Required

MalayalamKPI MonitoringShrinkageTeluguTeam LeadingBPOAttrition ControlTeam HandlingCustomer ServiceCoachingSLAAhtAttritionChat ProcessNPSQuality MonitoringKannadaKRAInternational ProcessCSATCSAR

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

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