Urgent requirement _ Spanish Language Expert_ Mumbai/Hyderabad

Job Description

Kindly share your resume at sreeya.chatterjee@cognizant.com Key Result Areas (KRAs) Productivity: Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development. Qualification: (SPE) Must have Graduate in any discipline Must have fluency in Spanish communication both verbal & written 1+ year of experience in BPO, Transaction Processing background. Good to have: Having US Mortgage knowledge Worked in BPO Voice Operations Skill Sets Typing speed of 20 - 30 words/min with 98% accuracy. Good analytical skills, research knowledge and decision making. Knowledge of MS-office (Excel) Good written and spoken communication skills. Ability to work in shifts (A/B/C) Basic knowledge of Mortgage industry. K lling to work 6 days a week.K