Job Description

Job Title: US HR-Employee Care Location: Gurugram Sector 39 Shift - 7 PM IST to 4 AM IST JOB DESCRIPTION Acting as a first point of contact for employee query calls regarding job status, document verification process, benefits, company policies, termination, off-boarding process and exit formalities. Coordinating with internal departments regarding internal issues i.e. payroll, timesheet, sales, Onboarding to resolve employee related queries and grievances. Assisting employees on their queries regarding Insurance (ACA), 401K (Retirement Benefits) and other Benefits i.e. Leave Requirements, FMLA etc. Collaborating with vendor Management i.e. coordinating with client coordinators to handle the requirements related to candidates, working on employee notifications about information received from the end client about the contractual job(s). Handling client emails regarding warnings for the contractual employees (both written and verbal) Maintaining human resources records by recording new hires, transfers, terminations, changes in job classifications, salary increases and issuing job verifications. Handles employment verification calls, unemployment insurance calls (both from agencies and employees), prepares employment verification letters, experience letters, port of entry letters and immigration letters related to immigrant employees working in United States on various contractual positions. Sending communications regarding birthday, anniversary, new-born, condolence emails to employees as and when required to contractual employees. Utilizing MS Excel, Adobe, Outlook (mailbox) as a day to day activity for HR administrative purposes supporting the HR Manager including preparation of documents, and follow-up on timelines and deliverables.