US -Team Lead

Job Description

Role & responsibilities Set and manage recruitment team performance while ensuring smooth delivery of day-to-day operations (5 to 10 members team) Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service. Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home Continuously strive to build a culture of high-performance. Facilitate effective teamwork and builds collaborative relationships internally and externally Service Excellence . Partner with the onshore business team to: 2 o Forecast and plan for the hiring in advance. Develop and track Service Level Agreements (SLA) to ensure service delivery excellence. Drive process ownership in line with agreed target operating model. Good reporting and ability to read data and give insights. Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner. Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action. Act as a point of escalation for critical/complex service issues. Create a mindset of innovation aimed at constantly challenging the norm to drive business value. Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time. Open for Rotational Shift EST or PST.