US Voice Process Associate – Night Shift

Job Description

We're Hiring: US Voice Process Associate – Night Shift Location: S.G. Highway, Ahmedabad Shift: Monday to Friday | 7:00 PM – 5:00 AM Salary: ₹15,000 – ₹20,000/month + Performance Incentives Age Limit: 18–30 Years Job Type: Full-Time | In-Office | Permanent Role Overview: As a US Voice Process Associate, you will be the voice of our company, delivering exceptional customer service and support to a global clientele. This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about communication and customer satisfaction. Key Responsibilities: Handle inbound and outbound calls with professionalism and empathy Provide timely and effective solutions to customer queries and issues Accurately document interactions in the CRM system Achieve daily performance targets and contribute to team success Adhere to company protocols and international service standards What We’re Looking For: Excellent spoken English with a neutral or global accent Strong interpersonal and problem-solving skills Willingness to work night shifts and from the office Prior experience in international BPO/KPO voice processes is a plus Freshers with strong English communication skills are welcome to apply What You’ll Receive: Fixed weekends off (Saturday & Sunday) Performance-based monthly incentives Employee benefits including health insurance, paid time off, and leave encashment Growth opportunities within a global professional environment Ready to Join Us? If you have the passion, energy, and communication skills to shine in a global support role — we’d love to hear from you! Contact HR – Ms. Sanskriti Sharma: +91 6353209877 Email your resume to: digitelmedia.hr@gmail.com Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 6353209877