Job Description

The User Enablement Content Development manager oversees content development and content roadmap management across multiple products to drive product adoption and build experts. In this role, you and your team are responsible for developing software documentation and software product training for our customers and partners. You will lead a global team of content developers. You will excel independently and as a leader, while working in a hyper-growth, fast-paced environment with tight deadlines and still deliver high-quality work. You must be detail-oriented, organized, and concise. Excellent leadership capabilities are critical. Primary Responsibilities Responsible for Content development for multiple products, in various stages of development, with varying release cycles. Lead a Content Development team; motivate, challenge, coach, and manage: Define standards for excellence in content development standards Motivate and engage team members, challenging each to produce their best work Coach employees and create opportunities to further their growth Assign projects and timelines; hold the team accountable for achieving targets. Evaluate documentation and enablement content Measure and manage team progress against production quality and organizational objectives. Design/develop/deliver engaging learning experiences throughout the software user s life-cycle. Collaborate cross-functionally to ensure we meet all business needs. Manage projects related to departmental strategic initiatives and reporting.