Job Description

At Wiom, we believe that everyone should dream big and have the tools to make those dreams come true! But sometimes, people cant reach their dreams because they dont have enough information. Wiom is here to guide people by making information easy and affordable for everyone. With our Pay-as-You-Go plans, we aim to empower 500 million people to learn, grow, and follow their dreams! Wiom is a revolutionary platform built by IIT-IIM alumni with experience at Google, Microsoft, and American Express, and supported by leading investors. Why Join User Insights at Wiom Impact: Be at the forefront of redefining internet accessibility. Diverse Exposure: Collaborate across teams like product, marketing, customer experience, and tech. Steep Learning Curve: Learn from industry leaders who ve scaled top startups like Zomato and Blinkit. Mission-Driven Work: Be part of a transformative journey to provide affordable information to millions. Mission of User Insights: To build a data-driven, first-principle-based user research and insights function that discovers, dissects, documents, and disseminates actionable insights to exceed user expectations and guide decision-making while fostering a user-centric organization. Workstreams You Will Own (Like a Boss! ) Research: Plan and execute qualitative and quantitative studies, usability tests, interviews, and surveys to uncover actionable insights. Collaboration: Partner with product, design, and marketing teams to align strategies with user insights. Synthesis: Transform findings into compelling narratives, personas, and frameworks to guide product development. Improvement: Build scalable research processes and stay updated on trends and tools. What makes you a great fit! Empathetic: Passionate about understanding users and solving their challenges. Analytical: Skilled in spotting patterns in data. Collaborative: Thrive in cross-functional environments and inspire teams. Adaptable: Excel in ambiguity and fast-paced settings. Mission-Driven: Committed to making affordable internet accessible to aspirational users. Educational Qualifications Work Experience.. 4+ years in user research, preferably in startups or consumer tech. Agency experience is a strong plus. Proficient in research tools and methodologies. Background in psychology, cognitive science, or a related field. Insight into lower middle-class user challenges.