Job Description

Drive User Experience vision & strategy, collaborating with empowered product teams to design UX solutions that align with business objectives. Spearhead the creation of Experience-led vision, and create design assets to bring this vision to life for the organization Lead cross-functional workshops and exercises for Product teams and stakeholders to understand users, clarify the problem to solve, and brainstorm innovative solutions anchored in human-centered design. Advocate for user-centered design best practices within product development. An expert and evangelist for all things user-centered design. Partner with Product and Engineering leaders across the organization Provide user research expertise and execution across products in a cross-functional environment, including conducting research using qualitative and quantitative methods across the product lifecycle to generate actionable insights. Connects the entire Product Engineering team with users through presentations of user research results and behavioral analytics Provide guidance and direction for key UX core activities such as Design System development Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product blueprints” across teams Actively engage in hands-on Experience craft modeling by deep participation in projects Builds and maintains a framework for establishing and assessing design quality Connect design with business value Work with design, research, program management, and product leaders on process for product development Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team members. Collaborate with cross-functional empowered product teams, applying lean UX methods, and define success metrics and ensure alignment between UX outcomes and business goals. Develop systematic approaches to collecting, sharing, and communicating research insights with product teams to inform product strategy and design improvements, inspiring action across product teams Drive insight studies related to the discovery and understanding of unresolved interface problems and needs and lead design thinking workshops to create innovative, impactful, and valuable solutions Create lean UX-based target customer strategies, personas, journeys, and research, validating hypotheses through surveys, focus groups, and prototype testing to realize business ROIs by focusing on customer metrics Measure and drive user experience KPIs, ensuring high standards of user-centered design and rapid iteration for stakeholder and user satisfaction. Act as a thought leader, driving innovation and removing roadblocks for experience teams to deliver groundbreaking solutions. Oversee capability growth and staff management, developing talent strategies and cultural priorities to advance experience capabilities. Stay current with trends, best practices, and methodologies in areas of UX, information architecture, UI design, behavioral analytics, and user research. Drive programs that enhance user experience and brand consistency using modern intelligence (e.g., GenAI) to achieve business goals. Develop talent strategies, recruit, coach, and mentor multi-disciplinary Experience team, aligning with lean UX principles and business goals. Key Qualifications: Overall 15+ years of experience Expert User Experience Leader and Practitioner with 8-15 years of leading holistic customer / user experiences for multiple products, demonstrating measurable customer adoption and success metrics. Master of User Experience craft, fostering a culture of learning and innovation, and recognized as an expert in modern UX Design and Research Effective mentor with strong leadership skills, inspiring self-development and continuous learning in junior practitioners. Expert analytical and problem-solving skills, with a detail-oriented, organized, experimental, and visionary approach. Strategic systems thinker Expert in all things user-centered design (UCD), including user research, A/B testing, rapid prototyping, heuristic analysis, addressing usability, accessibility, etc. Experienced in creating reusable design frameworks (e.g., Design Systems) to streamline design-to-implementation processes Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution. Humble, curious, and value-oriented, understanding the iterative nature of product development and favoring action and learning over exhaustive upfront planning. Inspirational player-coach, capable of leading teams through transformation and playing an active role as a product experience leader. Skilled in using rapid experimentation to develop lean and simple solutions that address customer needs efficiently and effectively. Experienced with lean UX tools such as Figma, Adobe CC, Sketch, Axure, InVision, and more. Bachelor’s degree in design, psychology, cognitive science or related field; Advanced degree is a plus. Exceptional communication, collaboration, and leadership skills, with the ability to influence at all levels. Experience in DesignOps is a plus. A strong portfolio or samples of work demonstrating experience in UX skills is required.