Job Description

Take ownership of the products from a research perspective to deliver insights for user-facing digital experiences during all phases of design and development Core and adjacent journeys - using a variety of methodologies and a Human Factors approach, in an Agile environment. Consult with internal product owners and UX/UI designers, to determine research requirements, and make appropriate recommendations to meet identified needs. Carry out usability and user experience research with users. Act as Subject Matter Expert to bring the best practices and innovative thinking to the organization. Be the voice of the users to internal teams and product owners. Key Requirements: Understanding of UX principles (Information architecture and product definition etc.) Proven experience in identifying research needs, using multiple methodologies to meet those needs, and tying them to business strategy and digital product/platform development Expert knowledge of a range of qualitative methodologies and tools, e.g. usability testing, remote testing, focus groups, card sorting, and co-creation. A full understanding of how quantitative research methods work together with qualitative methods to provide a comprehensive range of insights. Proven ability to drive results while managing multiple projects and deliverables in a fast-paced, changing environment Committed to turning insights into actionable recommendations for product owners and design teams Proven ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder) to arrive at recommendations that deliver user-focused outcomes Strong case studies that demonstrate skills in User Research processes and techniques Personal Attributes: Excellent communication, presentation, and storytelling skills. Ability to easily fit into distributed teams. Ability to manage timelines of multiple initiatives.