Job Description

The UX Research team is looking for an experienced researcher to join our team. This is an in-office role based in Bangalore, where you ll help shape the future of our digital adoption products through deep user insights. You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision. In this role, you ll take ownership of complex research projects across multiple pods and product areas. You ll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You ll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units. What Youll Do: Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution. Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features. Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design. Define target audiences, including end users, customers, and competitors. Own all aspects of research planning and execution from participant recruitment to insight delivery. Facilitate team clarity through weekly syncs, office hours, and check-ins. Use dedicated research tools for recording and analyzing research sessions. Develop affinity maps, personas, and journey maps to help teams connect with users. Present research in engaging ways using storytelling, videos, and visual deliverables. Guide designers and PMs on how to plan, conduct, and share research. Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process. Visit customer sites to observe workflows and discover in-context insights; and participate in customer events collecting live feedback and insights. Plan and lead enablement workshops on research methodologies and tools. Continuously grow your craft and stay updated on trends, tools, and AI innovations in research. Who You Are: 3+ years of user research experience, including at least 1 year of UX research experience in a B2B SaaS or enterprise software environment. Experience leading research across products and pods, with the ability to align research with larger product and business goals. Skilled in a variety of research methodologies including interviews, focus groups, usability tests, and surveys. Experience analyzing and synthesizing qualitative and quantitative data. Strong project ownership, time management, and ability to manage multiple stakeholders. Confident and clear communicator who influences design and product decisions. Enthusiastic about mentoring others and democratizing research. Willing to conduct field research and work closely with customer-facing teams. Preferred Qualifications: Experience with AI/ML-powered products. Comfort with quantitative research methods and data interpretation. Familiarity with dedicated research tools like Condens, Maze, Dovetail, or UserInterviews. Prior experience working on accessibility testing. Strong storytelling skills and ability to tailor communications to different teams. Key Competencies Behaviors: Communication: Designs and communicates clear research plans, moderates sessions, and reports insights with multimedia storytelling. Democratization: Guides and mentors designers and PMs in research practices; creates actionable research outputs. Learning Agility: Adapts to various project types, contributes to strategic initiatives, and seeks opportunities to grow skills. Drive for Results: Proactively tracks progress, sets up check-ins, seeks feedback, and communicates challenges and wins. Research Acumen: Demonstrates mastery in planning and executing studies and synthesizing actionable insights. Business Acumen: Aligns research insights with product innovation and market differentiation; collaborates closely with business units.