Job Description JD VFS Global – Human Resources – Regional – HR Business Partner OrganizationVFS Global AG and its Affiliates DesignationDeputy General Manager/Senior Manager/Manager / Deputy Manager /Senior Executive RoleHR Business Partner – Regional Function/DepartmentHuman ResourcesLevelEither P1/P2/P3/P4/P5(depending on size of region & scope of responsibilities) Sub-UnitRegional HRReporting to (position)Regional Head – Human Resources Geographical location of the roleVaries depending on the region Approved by (HOD)Head – Human Resources Final ApprovalChief of Human Resources Purpose of the role - To contribute in implementation of the HR strategy for the organization and administration of the HR Policies / Processes in the assigned zone/area- To provide operational support to the HR Regional Head of the given region in design, development and institutionalization of new HR initiatives / plans and ensure smooth roll-out within budgeted costs and agreed timelines Profile – Roles and Responsibilities Areas of Responsibility & brief descriptionResponsibility Level 1. HR Strategy & Policies Implementation:Support Zonal/Regional HR Head in planning and implementation of key HR initiatives to help the organization become an Employer of ChoiceWork with Business / Function Heads in execution of HR business plan / strategy; embed change into day-to-day working practice and organization culture so as to build a performance oriented organization.Continuously supports review and improvement of the HR policies to reinforce organizational culture.Provide inputs to the Zonal/Regional HR Head in developing solutions which enable successful retention strategies and solve capability gaps using internal/ external levers including development, resourcing, training and innovative stretch experiential opportunities.Full 2. Recruitment & Selection:Implement recruitment solutions that enhance the organization's hiring capability of ‘Professional’ staff in alignment with the business objectives.Monitor hiring of fixed term employees and trainees in line with overall organization requirements.Contribute in assessment of manpower gaps for business units / departments based on the business plans and collectively explore both internal and external sourcing options for hiring in conjunction with the Global Resourcing team. Determine the feasible and cost effective option and initiate the sourcing process.Support in development of innovative and effective means of assessing potential candidates so that the right person is selected for the job. Organize and conduct candidate interviews. Shortlist candidates and negotiate salary offer / terms of engagement.Implement Talent Management initiatives and execute policies to retain high calibre talent.Assist the Zonal/Regional HR Head and the Head – Human Resources team to design and implement innovative and progressive selection tools to meet current / future manpower requirementsFull 3. Employee Engagement: Design, develop and implement programs to continuously engage and motivate staff to achieve superior results in conjunction with the Talent Management team Extend people agenda in the zone through employee coaching / counselling sessions, planning and execution of employee engagement initiatives across the zone.Execute HR Connect initiatives to ensure constant interactions with employees and their respective superiors Identify employee concerns / grievances / issues proactively, that may cause disruption in near future and initiate corrective actions.Advice and assist Line Managers to implement the performance assessment program and in providing constructive employee feedback Assist implementation of Reward & Recognition programs in the zone and monitor progress / effectiveness of these initiatives.Full 4. Organizational Development:Work with key stakeholders for implementation and roll-out of various organizational building initiatives in their respective zones. Lead the L&D need analysis and co-own implementation of Learning & Development activities for zoneCo-ordinate administration of the employee satisfaction survey and implementing of the recommendations emerging out of the exercise. Full 5. Team Management:Hire the right talent and expertise needed to achieve department objectives. Ensures back-up talent is available.Timely assessment of direct report’s performance, coaching and feedbackIdentifies training and development needs for direct reportees; Does succession planning across hierarchies, uses career progression as a retention tool for high potential staff Provides guidance and motivation to the teamTrains staff on the processes and policyDelegation of work authority and executionFull 6. Compliance & Audit:Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements in respect of VACs / business operating in the zoneEnsure compliance to the all VFS Global HR Guidelines / standards set for the employees.Ensure adherence to laid down processes to obtain good / acceptable audit rating, as and when assessedFull 7. Judicious use of natural resourcesFull 8. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.Full Indicative KRA’s/Budgetary and Revenue Responsibilities 1. Achievement of EBIT 2. Talent Acquisition within defined TAT 3. Talent Management 4. Rewards & Recognition initiatives 5. Internal Customer Satisfaction ( ESAT Scores) 6. Employee engagement 7. Attrition control Key Interactions within and outside of VFS Global ExternalInternal 1. Vendors Connected with HR Function (Recruitment, Background verifications, Payroll, HR SSC etc.)1. Heads of Departments across VFS Global 2. HR Auditors & firms 2. Employees (across levels) 3. HR Service Partner 4. Stakeholders Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) Education: Minimum: Post – Graduate or global equivalent degreeAdditional: Certifications in HR Experience: 5 – 12 years of relevant work experience in a Human Resources role Knowledge & Key Skills: Excellent people assessment skillsDeep understanding of talent market, hiring trends and processesFair understanding of business (models, structure, products)Excellent knowledge of ER environment, including relevant legislationWell-developed understanding of the measurement and evaluation of HR activities with a focus on responding positively to a constantly changing environment to ensure that HR provides an efficient and effective service to its customers.Strong Presentation skillsGood awareness of the external environment and leading edge “people practices” and approachesHighly developed communication and influencing skillsAbility to envision, lead and motivate high performance oriented teams and individualsAbility to guide, negotiate and influenceSuperior verbal and written communication skillsProficiency in MS Office Competencies/Personal Attributes Behavioural CompetenciesFunctional Competencies 1. Entrepreneurship1. Talent Acquisition 2. Quality & Service Orientation2. Employee Life Cycle Management 3. Teamwork & Collaboration3. Employee Engagement 4. Diversity Sensitivity 5. Personal & Professional Development 6. Delivering Results 7. Communication 8. Networking 9. Leadership

Role & responsibilities Customer serviceCash handlingPreferred candidate profile Perks and benefits Health insurance & Provident fund

.Role & responsibilities : Prepare the annual Business Development Plan (proposed way forward) in alignment to regional/company plan. Ensure achievement of Annual new client acquisition targets and objectives defined for the country/region. (2 New CGs / Revenue Streams in 2020 & 5 New CGs / Revenue Streams in 2021. Develop new business relationships, generate and negotiate new income sources / contracts including VAS (Value Add Services) Liaise with and act as a SPOC for certain governments/missions as a Client Relationship Manager/Key Accounts Manager for few missions. Present VFS Global to potential clients (Diplomatic Missions) through direct communication via face to face meetings, telephone calls and emails etc.Preferred candidate profile : Business Development Strategy Build and maintain business relations with Diplomatic missions (Existing and New) Submission of Business Proposal of all Regions to Ministry Identifying new business opportunity for growth of business.Perks and benefits

Role & responsibilities Financial Management & Compliance Assist the Regional Head with finance responsibilities for the region, including accounts, budgetary controls, project budgeting, pricing, MIS, statutory compliances, tax filings, and audit matters. Verify Financial Accounting and Reporting (FAR) quarterly in collaboration with the Admin, Security, and IT teams, and send confirmation to the Regional Finance Controller (RFC). Maintain Embassy accounts reconciliation and control, providing monthly confirmation to the RFC. Ensure compliance with legal requirements, internal reporting standards, Kuoni code, Finance SOPs, and VFS Global policies. Fulfill internal audit requirements and ensure audit report closure within 7 working days. Ensure Financial Accounting and Reporting compliance and submit a monthly compliance certificate by the 7th of the following month. Conduct regular visits and surprise audits at VACs, with at least 2 visits to each VAC per year.Financial Planning, Reporting & Analysis Prepare project and annual quarterly budgets for the region. Provide Management Information System (MIS) reports for the region, including monthly profitability analysis against budgets, and review books/MIS regularly. Manage the business update tracker, including additional revenue/cost savings, for South Asia, and submit it to the RFC by the 10th of every month. Prepare projected cash flows and develop initiatives for cost-saving and revenue generation. Implement special projects, such as ISO certification and SAP.Environment, Social & Governance: Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelinesAnti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.Preferred candidate profile Both Male and FemalePerks and benefits

Role & responsibilities Preparation of Daily Finance Reports, Weekly Finance Reports, Monthly finance reports and Inventory report for Visa and VASCO operations Collection reconciliation and accounting for following modes of fee paymentBank DepositsVAS collection thru CashVAS collection thru Credit/Debit CardOnline Collection/Web Payment First level of Daily ReconciliationSeeking clarifications from Unit managers on reconciliation and closing the report on timely mannerPreparation for Cheque Indent for center related payments as per Finance ProcessHandling Petty Cash for the center as per Finance ProcessHandling refunds for center as per Finance Process. Cash Deposit for centers where Cash in Transit arrangement is not done. Reconciliation of Cash Deposit with Days collection as per System reportsMaking cheque indent report to assist the central finance teams to do accountingManage payments to vendors after coordination with central finance teamEnsure timely payment of local tax wherever applicableAssisting in reconciliation of Direct cost which are payable locally Inventory/Stock Monthly Stock take, reconciliation and following up on variances with VAS team.Ensures preparation of monthly bank reconciliation statements before the month book closingUndertake analysis and ad hoc reports for use by the finance department, using manual or computerized recordRegular interaction with local banks for banking related transactions. Responsible for ledger scrutiny of accountsCoordinate with various departments on accounting related activitiesAny other duties as may be assigned from time to timeControl over entries in PoS Metrics & Organization Management: Performance Metrics: TBD OM & Reporting: Reporting functionally to line Manager and Administratively to Finance Dept Judicious use of natural resources Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

Role & responsibilities 1. Prepare the annual marketing Plan (proposed way forward) in alignment to Tourism Boards Strategy with dedicated focus on MICE2. Ensure achievement of monthly / quarterly / annual targets and objectives defined for the Tourism Board 3. Analyse business needs to identify new opportunities over and above the present core businesses 4. Develop new business relationships with MICE agents to generate and negotiate deliverables/prices 5. Strategize with regards to alliances/partners to increase the brand awareness for the Tourism Board within the MICE space 6. Identify alliances/partners keeping in mind the opportunities at hand In addition to the above the Team Member will also be responsible for the below:Complete responsibility of managing day to day activities for Tourism board with regards to promotions for Weddings and MICEActively meet OTAs, MICE agents and families/clients interested in big Events and movements.Generate leads for MICE groupsTraining and hand-holding trade - Identifying MICE agents and MICE tour operators pan India having the potential to promote the destination, creating training modules and imparting them.Plan and execute innovative marketing strategies, joint promotions with MICE agents, OTAs etc. Solicit participation from private sector partners in promoting the destination Complete coordination with all departments at HO, discuss strategies, budgets, growth chart, connect with Tourism Boards on MICE and Corporate movements, incentive programs, and also monitoring and motivating agents to achieve given targets and deliverablesPreferred candidate profile Preferably Travel & Tourism Background with 3- 4 years MICE experience required.Perks and benefits Fixed Salary + Medical Insurance + Annual Performance Bonus