Vice President, Client Service I

Job Description

Vice President, Client Service I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We re seeking a future team member for the role of Vice President, Client Service I to join our Client Solutions Group team. This role is located in Pune, MH - HYBRID . In this role, you ll make an impact in the following ways: The Client Solutions Group (CSG) includes Client Directors, Solution Designers, Client Service and Fixed Income Investment Specialist Teams, working together to provide a range of segregated and pooled fund clients a best in class client experience. This role would require managing multiple sub-teams/ functions who will be responsible to work on a range of functionally aligned tasks in support of the Client Solutions Group. The tasks will include managing client instruction mailbox, production of bespoke client specific reporting for onward delivery to London, periodic KYC reviews, internal reporting to CSG and SalesForce / SharePoint client platform maintenance. Collation and production of a suite of internal MIS. Manage the performance of assigned staff and monitoring day to day operations for the Client Solutions Group in India. Contribute to strengthening internal controls and operating protocols through collaboration, oversight and continuous improvement ideas. Serve as an escalation/ key point of contact for the onshore CSG team and staff responding to complex client and operational issues. Contribute to complex/ critical tasks while reviewing and approving tasks where required. Interprets tracking and reporting on team performance; coaches and guides managers and staff on improving the client experience. Recruit, direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. To be successful in this role, we re seeking the following: Minimum 8-10 years of experience in relevant business area along with 2-3 years in people management will be preferred This role will support CSG across a range of client types (direct, pooled IMA and segregated). A knowledge of institutional asset management would be ideal. There will be no direct client contact at outset but an understanding of the role of transfer agent, consultant, custodian and other third parties would be valuable context. Given the nature of business, the ideal candidate would have the passion for client service, a keen eye for detail and proactive approach to improving processes in a growing organisation. The candidate should be a self-starter, ability to multi-task, have good communication and written skills, have the ability to facilitate change, and work with all levels of management. Proactive, result-oriented, high integrity and be able to work independently with minimal supervision Good communication skills - written and oral Ability to prioritise across diverse deliverables and independently manage oversight of smaller functions Ability to independently manage people and projects, lead change and help in seamless implementation Excellent Excel skills and ability to manage various MI requirements for the team At BNY, our culture speaks for itself. Here s a few of our awards: America s Most Innovative Companies, Fortune, 2024 World s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024 Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.