Job Description

Overall responsibility The incumbent has overall responsibility for the financial health of the team budgets and the maintenance of healthy and profitable client relationships. Key responsibilities He / She is responsible for: the overall quality and profitability of the services provided by the team management and control of revenue budgets overseeing all relationships with clients, ensuring that their needs are being met and that they are receiving appropriate levels of service new business development amongst existing clients and identification and development of new business opportunities outside the existing client base providing leadership and clear direction to team members overall management of staff, including overseeing: o recruitment of staff o training and career development of staff o annual evaluations and monitoring of progress o setting goals and objectives for senior team members acting as an advisor and source of technical advice becoming involved in research projects as necessary, including sign off on presentations and reports. ensuring all procedures and policies are adhered to within the team or office representation of the organisation at professional functions and activities making a contribution to company development, such as new approaches, improvements to company efficiency contributing to the training program and activities within the office contributing to the management of the office and supporting the MD in decisions as needed Personal skills The following skills are essential: Proven knowledge and experience in market research Preferred proven knowledge of research products and philosophy Proven skills in team management and leadership Proven skills in staff development Background and experience in P&L management Demonstrated ability to build strong client relationships Proven skills in the development of business Strong presentation and interpersonal communication skills Excellent command of English, both written and verbal