Job Description

Role : The SVP Operations will work closely with senior leaders and department heads to ensure operational excellence, foster continuous improvement, and drive long-term growth. The SVP will be responsible for overseeing and optimizing the day-to-day operational functions of office in India. Requirement : Proven experience of 15+ years in the IT industry and 5+ years in leadership roles in operation with managing teams of around 250+ people . Proven expertise in managing cross-functional teams and leading strategic initiatives. Strong understanding of the Indian business environment and workforce dynamics. Prior experience in healthcare IT , SaaS, or data interoperability is a strong plus. Demonstrated experience in P&L ownership, budgeting, and financial planning. Excellent leadership, communication, analytical, and decision-making skills. Responsibilities: Develop and execute the company's operational strategy in alignment with organizational goals. Lead the operational planning process, ensuring cross-functional alignment with company objectives. Identify and drive opportunities for innovation and operational efficiency across all departments. Oversee day-to-day operations across all business units, ensuring high levels of productivity and quality. Manage the operational budget, optimize resource allocation, and ensure cost effective operations. Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous learning. Build and maintain strong relationships with senior leadership, department heads, and external partners. Work closely with other senior leaders in Sales, Marketing, Finance, HR, and IT to ensure seamless integration of operational processes across the organization. Provide strategic input to support new business initiatives, product launches, and expansion efforts. Collaborate with the HR department to optimize workforce planning and talent management for operational success. Generate regular operational reports and provide insights on performance, challenges, and opportunities to the CEO and Board of Directors. Responsible for overseeing the overall financial performance of the entire office, including revenue generation, cost management, budgeting, and driving profitability to meet or exceed financial targets; must have prior experience in P&L management Champion continuous improvement and process optimization initiatives to improve efficiency, reduce costs, and enhance service delivery.