As Caller Centre Operations Manager, you will directly oversee call centre sales /collection / Customer Service etc. personnel to ensure positive morale and effective dailyoperations. You will serve our local and national customers through the development andimplementation of best cell centre methods and procedures. You will also be asked tomake suggestions for system and process improvement using your knowledge of daily andground operations.A BPO operations manager should ensure all processes run smoothly and meet standardsas per the client agreements. In order to perform these duties, he or she also has toperiodically oversee deliveries from vendors and inspect equipment for quality, training andother sub functions which are indirectly related to the deliveries of the organization.Critical Job Responsibilities:Recruit, select, hires, and train new call center personnel and prepares them torespond to customer questions and complaints. Make them equipped for all sales / collection etc. process as per the guidelines.Prepares call Centre performance reports by collecting and analyzing call agentsdataEffectively manage outbound dialer and monitor continuously to apply new ideasand mechanism to improvise customer connects, sales etc.Ensure Customer satisfaction score / NPS are measured and plan to improveEvaluates individual performance reviews and overall team effectiveness with uppermanagement / Monitors team performance and provide tools if necessary Maintains and improves call centre operations by monitoring system performanceand identifying and resolving problemsMeets financial targets by estimating performance requirements and preparing annual budgets.Managing process P&L and submit report to higher managementtime to timePrepare, Present and be an active part of all WBR, MBR, QBR etc externally and internally. Periodically take up process improvement initiatives and projects to help team to improve.Engage in A) Cross functional meetings B) Attend client meetings/calls C) Handle escalations Develop, implement, and maintain quality assurance protocolsEssential Qualifications and Skills:Excellent understanding of technology, software applications, Dialer, Soft phone and computer systems etc.Advanced customer focus and customer service skillsExceptional training and coaching skills to motivate employeesOutstanding verbal and written communication skillsAbility to remain calm and in control of a situationEducation and Experience Requirements:A graduation degree is a must. An MBA or equivalent is preferableMinimum 10- 13 Years of managerial experience in a similar organization / BPO of which a minimum 5 years as a manager is a must.A domestic call centre experience is a mandatory.

Key Responsibilities:Data Management and Reporting: Collect, analyze, and interpret operational data to generate regular and ad-hoc reports.Design and maintain dashboards and data visualization tools to provide insights into business performance.Ensure accuracy and consistency of data across various platforms and reports.Performance Monitoring: Monitor key performance indicators (KPIs) and other metrics to assess operational efficiency and effectiveness.Identify trends, anomalies, and areas for improvement based on data analysisSystem Maintenance and Support: Manage and maintain the MIS systems used for data collection and reporting.Ensure data integrity and security within the MIS systems.Provide technical support and troubleshoot issues related to MIS tools and software.Process Improvement: Collaborate with management to identify opportunities for process improvements based on data insights.Implement best practices for data management and reporting.Communication and Collaboration: Liaise with various departments to gather data and understand reporting needs.Present findings and recommendations to stakeholders in a clear and actionable manner.Assist in the development of business cases and strategies based on data analysis.Documentation and Compliance: Maintain comprehensive documentation of data sources, methodologies, and reporting processes.Ensure compliance with data governance policies and industry regulations.Qualifications:Education: Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Advanced degrees or certifications in MIS or Data Analytics are a plus.Experience: 2-4 years of experience in MIS, data analysis, or a similar role within a BPO or corporate environment.Skills:Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools like Power BI or Tableau).Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Knowledge of BPO operations and performance metrics is desirable.Ability to handle multiple tasks and meet deadlines in a fast-paced environment.Detail-oriented with a focus on accuracy and data integrity.Flexibility to adapt to changing business needs and priorities.Working Conditions:Full-time position, typically working during standard business hours.Office environment with possible remote work flexibility.

Job Overview:We are seeking a motivated and dynamic Inside Sales Representative to join our growing sales team. As an Inside Sales Representative, you will be responsible for driving sales through lead generation, nurturing client relationships, and closing deals. You will work closely with the sales and marketing teams to achieve company revenue targets. Key Responsibilities:Lead Generation: Identify and qualify new sales leads through outbound calls, emails, and social media outreach. Sales Development: Follow up with inbound leads, nurture relationships, and convert opportunities into sales. Customer Interaction: Engage with potential clients to understand their needs and recommend appropriate products or services. Sales Presentations: Conduct virtual demos or presentations to prospective clients to showcase product features and benefits. Qualifications:Proven experience in an inside sales role or similar sales/customer service position. Strong communication and interpersonal skills with the ability to build relationships. Comfortable using CRM software and sales tools to track leads and sales activities. Ability to work independently, prioritize tasks, and manage time effectively. Goal-oriented with a strong desire to achieve and exceed sales targets. Basic understanding of the company's products, services, and market trends. A self-starter with a positive attitude and strong problem-solving skills. Bachelors degree in Business, Marketing, or a related field (preferred but not required).