Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results drivenTechnical support engineer to join our team at our Hyderabad office. Provide technical support for VoIP related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up to date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features.

Job Description : Additional Requirements: Prior experience in handling US/International clients is a plus. The primary responsibilities of the sales executives will include identifying new sales leads and potential customers. Candidates for these positions should have a minimum of 6 months of experience in international sales or 2 3 years of experience in a call center environment. Other responsibilities include presenting products and services to clients and establishing and maintaining client relationships. These executives will also need to collaborate with team members to fulfill company objectives and prepare sales reports and forecasts.

Job Description : We are looking for a skilled Sr.Linux Engineer to manage and maintain our Linux based systems, ensuring optimal performance, security, and reliability. The ideal candidate will have expertise in Linux environments, virtualization, and server management, along with strong troubleshooting and team management skills. Server Management: Hands on experience with cPanel, Apache, Tomcat, and mail servers (Zimbra, Postfix, MS Exchange). Virtualization: Knowledge of ESXi/Hypervisor/Citrix/Proxmox and experience with both physical and virtual servers creating and managing hardware and software RAID Operating Systems: Proficiency in CentOS, Fedora, and RHEL. Databases: Familiarity with MySQL and PostgreSQL. Scripting: Ability to write and manage scripts (e.g., Bash, Batch). Troubleshooting: Strong skills in resolving Level 3 technical issues. Monitoring Backup: Experience with monitoring tools (Nagios, Zabbix, Zenoss, Cacti) and backup strategies. Networking: Understanding of DHCP, DNS, FTP, NFS, Samba, and content filtering (Squid proxy). Security: Implementation of network security policies using IPTables/Firewalld and access lists User Management: Experience in creating user accounts and setting password policies. Automation: Knowledge of automated Linux server installations. Soft Skills: Excellent communication and team leadership abilities.

Job Description : About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. We are seeking a Retention Manager with a strong sales background, specifically from IT or telecommunications companies that focus on software or IT products. This role will be based in our Hyderabad office and is crucial for enhancing customer loyalty and reducing churn in our VoIP services. Develop and Implement Retention Strategies : Create data driven plans to enhance customer satisfaction and loyalty. Analyze Customer Data : Utilize analytics to identify churn risks and measure retention program effectiveness. Collaborate Across Teams : Work closely with sales, marketing, and product teams to ensure a cohesive customer experience. Qualifications : Minimum of 3 5 years in customer retention or related roles within IT or telecom. Experience with CRM tools is a plus. Bachelor s degree in Business Administration, Marketing, or a related field preferred.