Voice Process Executive – B2B boAt

Job Description

Job Title: Voice Process Executive – B2B Partner Sales & Support (boAt) Working Days: 5 Days a Week (Rotational Weekends Off) Experience Required: 0 to 6 Months Qualification: Open to Undergraduates and Graduates Compensation: Up to ₹27,000 per month (includes fixed pay + performance incentives) Location: Sector 18, Gurgaon Business Development (20%) Initiate outbound conversations with prospective resellers, vendors, and distributors to introduce boAt’s B2B solutions. Deliver persuasive product pitches tailored to business profiles and convert interest into platform sign-ups. Meet assigned outreach and conversion metrics through consistent call performance. Update internal dashboards and maintain accurate logs of all interactions and lead statuses. Partner Support & Relationship Management (80%) Address inbound service requests from current partners related to cataloging, logistics, order fulfillment, returns, account updates, and payment issues. Ensure efficient and courteous resolution of queries with appropriate follow-ups when needed. Liaise with backend teams to resolve operational challenges in a timely manner. Educate sellers on new tools, features, and compliance policies relevant to their business operations. Maintain service excellence by adhering to internal SLAs and communication protocols. Desired Skills and Attributes Strong spoken English and Hindi communication skills—clear, confident, and professional. Familiarity with basic computer operations, internet browsing, and CRM platforms. A team-oriented mindset with the ability to stay composed under pressure. Goal-driven with a passion for problem-solving and exceeding customer expectations. Willingness to learn quickly and contribute proactively to a dynamic work environment. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹27,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): How much do you rate your English Communication Skill out of 10? What's your current in-hand salary? What's your total experience in Voice Related roles ? Are you ok with Sales role with Higher incentives ? Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person Speak with the employer +91 7836095291