Voip Engineer

Job Description

Job Title: VOIP Engineer Location: Ahmedabad Shift: Rotational About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. · Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. · Maintain and troubleshoot SIP trunks, call routing, and number provisioning. · Implement and manage fax solutions. · Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. · Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. · Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. · Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. · Manage telephony vendors and act as a liaison for technical escalations. · Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience). · 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: · Excellent verbal communication and the ability to convey information clearly and effectively. · Excellent Task Management and Organizing skills. · Exceptional Analytical & Decision-Making skills. · Excellent delegator and mediator. · Great interpersonal skills. · Quick decision-making and problem-solving abilities. · Fantastic organizational and time management skills. · Strategic and creative mindset. Show more Show less