Voxtron is looking for Lead Generation Specialist to join our dynamic team and embark on a rewarding career journey. Develop and execute lead generation strategies to drive sales. Identify potential clients through various online and offline channels. Collaborate with sales teams to nurture leads through the sales funnel. Analyze and report on lead generation metrics and conversion rates. Maintain a database of leads and track interactions. Use marketing automation tools to enhance lead generation efforts.

AI Developer(GenAI and Chatbot) Permanent Voxtron Solutions LLP 1 Position Experience: 2+ Years Apply on before: 05-03-2025 Job Title: AI DeveloperLocation: Cochin (India)About the Role:We are looking for an experienced AI Developer to lead the development of AI-driven capabilities within our platform. This role involves working with LangChain, LLMs, and multi-agent architectures to enhance customer interactions and automate workflows. If you have hands-on experience in AI-driven chatbots, Agentic AI, NLP, and LLM-based development, we d love to hear from you!Key Responsibilities:Design and develop AI-driven solutions using LangChain and LLMs.Implement AI Agents that understand, process, and respond to customer queries.Develop modular and scalable AI-driven workflows for automation.Fine-tune and optimize LLMs for better response accuracy and efficiency.Work with the product team to align AI capabilities with customer needs and business objectives.Ensure AI models comply with ethical AI principles and data security standards.Requirements:2+ years of experience in AI/ML development, focusing on LLMs, LangChain, or Agentic AI.Strong proficiency in Python and AI frameworks like LangChain, Hugging Face, OpenAI, and other LLM APIs.Hands-on experience in NLP, prompt engineering, embeddings, and vector search.Familiarity with multi-agent AI architectures and retrieval-augmented generation (RAG).Experience with database systems (SQL, NoSQL, or vector databases like Pinecone, ChromaDB, or FAISS).Strong problem-solving and analytical skills.Understanding of API development and integration with backend systems.Preferred Qualifications:Experience with C#/.NET 8 is a plus.Background in chatbot development or conversational AI.Prior work in contact center AI, automation, or customer engagement platforms. Key Responsibilities: Strong proficiency in Python and AI frameworks like LangChain, Hugging Face, OpenAI, and other LLM APIs . Hands-on experience in NLP, prompt engineering, embeddings, and vector search . Familiarity with multi-agent AI architectures and retrieval-augmented generation (RAG) . Experience with database systems (SQL, NoSQL, or vector databases like Pinecone, ChromaDB, or FAISS) . Qualifications: LLM, LangChain GenAI Skills: English

Job Summary:We are seeking an experienced and proactive Support Operations Manager to oversee and coordinate the support operations for our Contact Center customers. The ideal candidate will have a strong background in contact center support, excellent customer handling skills, and the ability to lead and manage a support team effectively. This role requires someone with a deep understanding of contact center technologies and processes, with a focus on ensuring high-quality support and customer satisfaction.Key Responsibilities:Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations.Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle.Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime.Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions.Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels.Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations.Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment.Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills.Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis.Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements.Key Requirements:Bachelor s degree in Information Technology, Computer Science, or a related field.10+ years of experience in contact center support or IT support operations, with at least 2 years in a managerial role.Strong technical knowledge in contact center software, hardware, and network troubleshooting.Proven experience in customer handling, issue resolution, and maintaining high levels of customer satisfaction.Leadership and team management skills, with the ability to inspire and motivate a support team.Proficiency in IT support tools, ticketing systems, and ITIL best practices.Familiarity with contact center technologies and trends, including cloud-based solutions, omnichannel platforms, and automation tools.Strong communication and interpersonal skills to manage relationships with both internal teams and external customers.Strong analytical, problem-solving, and multitasking abilities, with the ability to work under pressure.Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayExperience:Support Operations: 3 years (Required)Network Troubleshooting: 2 years (Required)Contact Center: 2 years (Required)Customer Handling: 3 years (Required)Work Location: In person (cochin)Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayApplication Question(s):What is your total experience in a managerial roleExperience:Contact center: 4 years (Required)IT support: 7 years (Required)Work Location: In person Key Responsibilities: Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations. Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime. Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels. Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations. Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment. Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills. Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis. Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements. Qualifications: Degree Skills: Leadership and Team Management, Coordination, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices

Responsibilities Coordinate project management activities, resources, equipment and informationBreak projects into doable actions and set timeframesCoordinate with clients to identify and define requirements, scope and objectivesAssign tasks to internal teams and assist with schedule managementMake sure that clients needs are met as projects evolveHelp prepare budgetsAnalyze risks and opportunities Oversee project procurement managementMonitor project progress and handle any issues that ariseAct as the point of contact and communicate project status to all participantsCreate and maintain comprehensive project documentation, plans and reports RequirementsProven work experience as a Project Manager or similar roleFunctional Knowledge in ERPExperience in project management, from conception to deliverySolid organizational skills, including multitasking and time-managementStrong client-facing and teamwork skills Experience in Odoo ERP will be preferredSkillsLearning abilityInitiativeCommunication (internal and external)Project Management CertificationsProactiveAbility to manage projects by motivating both customer and implementation teamsOwnership Commitment to the organization Documentation Skills Leadership skillsCreative problem solving and conflict resolution Onsite Project implementation experience will be an added advantageJob Type: Full-time Benefits:Health insuranceSchedule:Monday to FridayAbility to commute/relocate:Kochi - 682303, Kerala: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Which ERP do you have experience in and how many yearsExperience:Project management: 4 years (Required)odoo erp: 4 years (Required) Key Responsibilities: Coordinate project management activities, resources, equipment and information Break projects into doable actions and set timeframes Coordinate with clients to identify and define requirements, scope and objectives Assign tasks to internal teams and assist with schedule management Make sure that clients needs are met as projects evolve Help prepare budgets Analyze risks and opportunities Oversee project procurement management Monitor project progress and handle any issues that arise Act as the point of contact and communicate project status to all participants Create and maintain comprehensive project documentation, plans and reports Qualifications: Degree Skills: Excellent Communication Skill, Leadership and Team Management, Odoo, Coordination

Collaborate with clients to gather requirements and understand their accounting processes, challenges, and goals. Implement and configure Odoo accounting modules, including Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, and multi-currency. Set up and manage the Chart of Accounts, tax configurations (VAT, GST, etc.), and financial reporting structures in Odoo. Conduct end-to-end testing to ensure accuracy in data flow, configuration, and integration within Odoo s accounting module. Support bank reconciliation processes and ensure data accuracy in financial records. Provide training and documentation for end-users to promote best practices and efficient use of the Odoo accounting system. Troubleshoot and resolve issues in the accounting module, providing ongoing support and maintenance as required. Develop custom financial reports based on specific client requirements and regulatory standards. Collaborate with development teams for advanced customizations or integrations with other systems as needed. Qualifications: Degree Skills: Accounting, English, Excellent Communication Skill, Odoo, Presentation Skill, Client Support, ERP