Job Description

Role & responsibilities Staff Management To make monthly/ weekly rotation & shifts of corporate& CCG staff. To make sure there is enough staff on Sundays & Public Holidays. To manage weekly offs of the staff. To arrange staff for onsite camps. Daily Functions of Dpt. To be accountable for day to day functioning of wellness. To distribute the work among the staff and make them accountable for that particular job. e.g. Fitness status, rotation coordination, performance of tests, dispatch of reports etc. To make sure that report TAT is maintained and delays (if any) are informed proactively. Client / Patient interactio n To interact with walk-in patient and corporate client. And provide the best assistance, as and when required. Elite class client / patients to be handled sensitively and best comfort to be provided To solve queries from corporate HR/Patient/Doctors. To create best rapport with corporate HR. To coordinate with sales team on daily basis for existing and future clients. MIS Preparation. To prepare MIS of wellness & CCG. To prepare monthly salary statement / visit payments of doctors & consultants. To maintain monthly details test performed. e.g. ECG, USG, Audiometry, X-ray. Training & New development To train the new staff. To get updated for company development and new tests. To cross train the staff for Corporate, Front desk & CCG. To come up with innovative ideas of customer delight & betterment of dpt. Interaction with consultants. To make arrangements of consultants as & when require. To create best rapport with doctors. To encourage the doctors to provide Wellness communication material for E-magazine.