We'r Hiring For Top MNC - Webchat

Job Description

1 2 years of Front office experience (Chat / Email) Excellent English written and verbal communication. Preferred candidate with prior UK customer experience Comfortable with Night shift and Rotational week offs Comfortable working from office Key Responsibilities: Addressing customer questions and concerns in a timely and efficient manner. Identifying and resolving customer issues, whether technical, product-related, or order-related. Assisting customers with product knowledge and features. Guiding customers through processes, such as order placement, account management, or troubleshooting. Identifying and escalating complex or sensitive issues to appropriate teams. Communicating in a friendly, professional, and helpful manner to ensure customer satisfaction. Effectively using chat platforms to manage conversations, track interactions, and access relevant information. Recording relevant information about customer interactions and issues.