Job Description

Track deliverables leading up to Thursday and Friday night migration activities. Manage cutover runbook task which include installation and oversight of testing access points and up to three different WiFi networks (Personal, Guest, and NexGen). Provide oversight of upgrades and real-time support of cutover activities on each of the migration Thursday and Friday nights Work with field vendors for logistics and communications to business. Coordination with Workforce Technology and Services (WTS) team and business Managing asset disposal process, getting approvals for shipments, and final receipt of equipment to MS facilities Provide training and support for users, techs, and team. Open necessary tickets and change management records associated with migration activities. Escalate issues as needed to senior operations and engineering resources.