Responsibilities 1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardsQualification:1. Any Graduate / Post Graduate with 6 months of experience in Customer Service.2. Typing speed of 30 to 40 wpm3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.4. Strong interpersonal, problem-solving skills and verbal and written communication skills5. Strong computer knowledge and technical skills.

Responsibilities 1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each Email / chat.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardsQualification:1. Any Graduate / Post Graduate with 1year of experience in Customer Service / Email process2. Typing speed of 30 to 40 wpm3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.4. Strong interpersonal, problem-solving skills and verbal and written communication skills5. Strong computer knowledge and technical skills.HR Sangeeta 7693928266

General Description of the Job The job involves 1. Drive sales through daily management of a team of upto 30 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives3. Monitor Major KPI of Outbound voice Team & performance Role & Responsibilities: Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Good communication and 'people skills. Education Requirements/ Skills Any Graduate (Part Time / Full time)Total experience 7+Minimum 2-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skillsStrong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).

Must have 1-2 years of experience as a trainerMust have excellent communication skillsShould have working experience in BPO/Call center in International Voice ProcessesShould have Knowledge about process training , TNI & TNAContact on7697428237

Process Management: Oversee end-to-end operations for the healthcare process, ensuring adherence to SLAs, quality standards, and compliance guidelines (HIPAA, US/UK healthcare regulations).\Required Candidate profileEscalation Management: Handle client and internal escalations effectively, providing resolutions in a timely manner.

We are hiring CSA for an International voice process. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle international customers effectively.HR Yojita 9713451996Required Candidate profile• Handle inbound/outbound customer queries via calls, emails, or chats.• Provide accurate and timely resolutions to customer concerns.• Maintain customer satisfaction by delivering professional

Responsible for migration of business processes, for New & Existing ClientsResponsible for E2E mgmt of transition projects from inception till project reaches stabilityResponsible for identifying key risks & collaboratively design mitigation plansRequired Candidate profileShould have minimum 10 Years of experience with at least 4+ years of experience in BPO transitionsExperience in Contract ManagementProject management skillsWorked on RFP/RFI and supported solutions

We are hiring CSA for an Domestic chat process The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle international customers effectively.HR Yojita 9713451996Required Candidate profile• Handle inbound/outbound customer queries via calls, emails, or chats.• Provide accurate and timely resolutions to customer concerns.• Maintain customer satisfaction by delivering professional

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO.Experience into E-commerce account will be added advantage.6 days working (1 day rotational off)Graduate should be fluent in English & Hindi communications.Connect on 7697428237Required Candidate profileKnowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing.Candidate should have good Presentation skills.

Urgent Hiring For Anti Money Laundering (AML} /Fraud InvestigationExperience- Minimum 6 Months on paper exp as a AML Analyst.Undergraduate can apply.Shit- 24/7 , Any 9 hours Package - 4.25 LpaImmediate joinersconnect on7697428237\8878452421Required Candidate profile6 month of experience preferred in "Anti money laundering" field.Excellent verbal and written communicationProblem-solving and time management skillsWe are looking for Immediate joiners

*Sales Team Leader* Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process*Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location NagpurHR yojita9713451996

We are hiring CSA for an International voice process. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle international customers effectively.HR Aarti - 9926641622Required Candidate profile• Handle inbound/outbound customer queries via calls, emails, or chats.• Provide accurate and timely resolutions to customer concerns.• Maintain customer satisfaction by delivering professional

We are hiring Customer serviceEmail /chat /Voice/Banking / Back endGraduate - FresherUndergraduate- Min. 6 month experience in Banking or Customer serviceSalary - Upto 3 LPAImmediate joiners preferredHR Sangeeta7693928266Required Candidate profileEducation: Graduate / Undergraduate (Any stream)Experience: Min.6 month in customer service or Banking ( Graduate freshers welcome) Excellent English communication (spoken & written)

Dutch/ Spanish/ French/ (C1 Certified)International processQualification:Graduate From tech backgroundCustomer assistance and issue resolution, Document customer interactions, End-to-End resolutionRequired Candidate profileAt least one year of experience in international domainLanguage Proficiency - B2 / C1 Certified in Dutch LanguageExcellent communication skills in English, Hindi and Dutch.Perks and benefitsCab Facilitiesincentives

We are hiring Customer serviceEmail /chat /Voice/Banking / Back endGraduate - FresherUndergraduate- Min. 6 month experience in Banking or Customer serviceSalary - Upto 3.5 LPAImmediate joiners preferredHR Yojita9713451996Required Candidate profileEducation: Graduate / Undergraduate (Any stream)Experience: Min.6 month in customer service or Banking ( Graduate freshers welcome) Excellent English communication (spoken & written)

Urgent Hiring For Anti Money Laundering (AML} /Fraud InvestigationExperience- Minimum 6 Months on paper exp as a AML Analyst.Undergraduate can apply.Shit- 24/7 , Any 9 hours Package - 4.25 LpaImmediate joinersconnect on7697428237\8878452421Required Candidate profile6 month of experience preferred in "Anti money laundering" field.Excellent verbal and written communicationProblem-solving and time management skillsWe are looking for Immediate joiners