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7 Job openings at WM Global Technology Services India Pvt.ltd Limite D (wmgts)
About WM Global Technology Services India Pvt.ltd Limite D (wmgts)

WM Global Technology Services is a technology services firm focused on providing innovative technology solutions and IT services.

Staff Software Engineer (Mobile App)

Not specified

10 - 17 years

INR 35.0 - 90.0 Lacs P.A.

Work from Office

Full Time

Role: Staff, Software Engineer (Mobile app development & Deployment)Location: ChennaiExperience: 9 to 16 years Our Team:The EBS People Technology organization supports the successful deployment and adoption of new People technology across the enterprise. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience. Enterprise Business Services (EBS) @ IDC Bangalore and Chennai in India are focused on data driven, highly optimized products and implementations in the areas of Finance, Procurement, Human Resources and Retail business functions for multiple Walmart markets with open stack technologies and other ERP tools. What you’ll do:Design solutions such that the processes/applications work in tandem for specific components/modules of a product. Evaluate trade-offs while designing a component based on the business requirements. Assist in conversion of HLD (High Level Design) to create detailed design and detailed functional logic of the modules for specific modules/components of a product.Design, develop, and maintain tooling to support cloud-based CI/CD pipelines capable of scaling to thousands of concurrent builds and artifacts.Select appropriate frameworks, platforms, and environments for software coding/configuration and scripting. Guide the team on coding patterns, languages, and frameworks in line with evolving trends in the industry (Ex: reactive vs. imperative etc.) and drive scalability and security.Support and improve tools for continuous build, automated testing and release management.Support and enhance production-like environment to ensure integrated products have reliability, observability and maintainability required for customer deployment.Drive creation of scripts for automation of repetitive and routine tasks in CI/CD (Continuous Integration/Continuous Delivery), testing or any other process across the domain. Conduct code reviews for code developed by the team. Drive security of the Code Base and ensure Monitor and evaluate the progress of the projects against approved milestones and timelines. Provide inputs to relevant stakeholders regarding schedule progress, health, issues/risks, and key dependencies. Provide inputs to relevant stakeholder for creation of project plans. Ensure adherence to the CICD process as per identified schedule.What you’ll bring:10+ years of experience in design and development of highly-scalable applications, platform development and release automation.Strong expertise in Mobile apps, DevOps, distributed systems, scalability, design patterns, disaster recovery, detailed design coding standards and guidelinesStrong expertise in frameworks like Cocoa, Android application framework, etc. and platforms like Apple iOS, Android, Microsoft Azure, etc.Strong expertise in React Native/Expo frameworksSolid understanding of Quality, Safety and Security (PCI etc.) standards, emerging tools and technologies, telemetry, CI/CD, Code Management Tools and SDLCStrong expertise in integrating analytics, Crashlytics and profiling mobile and web apps.Strong expertise in automating the build, test, and deployment processes to enable continuous integration and continuous delivery (CI/CD).Strong problem-solving and troubleshooting skills, with the ability to quickly analyze and resolve release-related issues.Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.Proficiency in scripting languages such as Python, JavaScript, Perl or ShellStrong experience working on Mobile app build and deployments.Solid understanding of GraphQL and REST APIsExperience in Azure cloud architecture and deployments and strong understanding of cloud technology, including - Azure Offerings, Cloud storage, Cloud security, Cloud migration.Logging and Monitoring experience designing, deploying, and running systems like Splunk, Grafana, Dynatrace or other APM solutions.About Walmart Global TechImagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Flexible, hybrid workWe use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.BenefitsBeyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

SAP - US Payroll consultant

Not specified

10 - 20 years

INR 50.0 - 95.0 Lacs P.A.

Work from Office

Full Time

Skillset: SAP US PayrollLocation: Bangalore / ChennaiExperience: 10 - 20 yearsAbout Team: The Enterprise People Technology Payroll modernization team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.Enterprise Business Services @ IDC Bangalore and Chennai in India are focused on data driven, highly optimized products and implementations in the areas of Finance, Procurement, Human Resources and Retail business functions for multiple Walmart markets with open stack technologies and other ERP tools.What you'll do:Architectural Leadership: Lead the adoption of modern architectural patterns for application modernization. Analyze gaps between current systems and emerging business needs to deliver cutting-edge, scalable designs.Drive Technical Excellence: Provide technical leadership in conducting impact analyses, performing root cause analyses (RCA), and implementing corrective actions for both immediate and long-term fixes, ensuring systems' reliability and scalability.Collaboration and Innovation: Establish strong partnerships with cross-functional teams such as Product, People API, and Workday, driving innovation and delivering on commitments to Walmarts business goals.Operational Excellence: Set benchmarks for operational excellence, managing KPIs, delivering high-quality outcomes, mentoring team members, and presenting ideas effectively to stakeholders at all levels.Continuous Improvement: Spearhead the development and optimization of CI/CD pipelines to enable faster delivery cycles. Identify opportunities to refine and enhance the software development lifecycle with a focus on automation and efficiency.Lead and Ownership: Act as a thought leader and mentor, driving quality, scalability, and adoption of modern engineering practices across the team and organization. Shape and influence engineering culture by fostering a focus on innovation and operational excellence. What you'll bring:SAP US Payroll: In-depth knowledge of SAP enterprise systems, with hands-on experience in integration, customization, and modernization.Cloud Mastery: Extensive experience with Google Cloud Platform (BigQuery, DataProc, and cloud infrastructure) and its application to large-scale enterprise systems.Strategic Problem Solving: Exceptional analytical and problem-solving skills, capable of addressing complex technical challenges while anticipating long-term implications.Collaborative Leadership: Strong ability to foster collaboration across global, cross-functional teams, effectively communicating technical ideas and driving alignment.Operational Excellence Focus: Demonstrated ability to set and achieve KPIs while mentoring team members to maintain high standards of delivery and performance.Continuous Learning and Innovation: A relentless drive to stay updated on emerging technologies and industry trends, applying them to solve business problems and push the boundaries of innovation. About Walmart Global TechImagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Flexible, hybrid workWe use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.BenefitsBeyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Senior resolution coordinator

Not specified

1 - 3 years

INR 3.0 - 5.5 Lacs P.A.

Work from Office

Full Time

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/xDBwPUb03R7gTmm/ Job descriptionRole & responsibilitiesRole: Senior Resolution Coordinator, Contact CenterExp range: 1 Year to 3 Years Only, relevant experience in international customer service roles.Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needsYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had reccently been interviewed for the same role)Copy of this inviteUpdated ResumeGovt ID proofGraduation Certificate or Provisional Degree Certificate (No Standing Arrears)Previous Company Relieving LettersCurrent Company latest revised / Increment lettersCurrent Company Last 3 months Pay slipsAbout Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.What you'll do:As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.What you'll bring:1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduationPreferred candidate profile Perks and benefits

Senior Java Developer

Not specified

5 - 8 years

INR 20.0 - 32.5 Lacs P.A.

Hybrid

Full Time

Job Description Summary: Responsible for coding, unit testing, building high performance and scalable applications that meet the needs of millions of Walmart-International customers,in the areas of supply chain management & Customer experience. What you'll do: Own the quality of an entire application/area by supporting all releases for the particular vertical. Take active participation & drive sprint planning for the team. Accountable for sprint deliverables for the team. Debug and log bugs on JIRA by analysing logs, metrics, code etc. Maintain high code test coverage & test pipelines for all environments, Provide automation scoped in each sprint for continuous improvement. Strong collaboration with developers, product managers and program managers and involve in discovery/design discussions What you'll bring B.E./B. Tech/MS/MCA in Computer Science or related technical field. 6+ years of object-oriented programming experience in Java. Excellent computer systems fundamentals, DS/Algorithms and problem solving skills Hands-on experience in building web based J2EE services/applications and Kafka, Apache Camel, RESTful Web-Services, Spring, Hibernate,Splunk, Caching. Experience in systems design and distributed systems. Excellent organisation,communication and interpersonalskills Exposure to SQL/NoSQL data stores like Cassandra, Elastic, Mongo etc. Large scale distributed services experience, including scalability and fault tolerance. Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS Exposure to build, CI/CD & deployment pipelines and related technologies like Kubernetes, Docker, Jenkins etc. A continuous drive to explore,improve,enhance, automate and optimize systems and tools. About Walmart Global TechImagine working in an environment where one line of code can make life easier forhundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team ofsoftware engineers, data scientists, cybersecurity expert's and service professionals withinthe worlds leading retailer who make an epic impact and are at the forefront of the nextretail disruption. People are why we innovate, and people power our innovations. We arepeople-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow.We have roles for those chasing their first opportunity as well as those looking for theopportunity that will define their career. Here, you can kickstart a great career in tech, gainnew skills and experience for virtually every industry, or leverage your expertise to innovateat scale, impact millions and reimagine the future of retail. Flexible, hybrid workWe use a hybrid way of working with primary in office presence coupled with an optimalmix of virtual presence. We use our campuses to collaborate and be together in person, asbusiness needs require and for development and networking opportunities. This approachhelps us make quicker decisions, remove location barriers across our global team, be moreflexible in our personal lives.BenefitsBeyond our great compensation package, you can receive incentive awards for yourperformance. Other great perks include a host of best-in-class benefits maternity andparental leave, PTO, health benefits, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are bestequipped to help our associates, customers and the communities we serve live better whenwe really know them. That means understanding, respecting and valuing diversity- uniquestyles, experiences, identities, ideas and opinions while being inclusive of all people Interview rounds:-Backend heavy roleTech 1 - DS Algo problem solvingTech 2 Java conceptsTech 3 -HLD(system design), LLDHiring manger round

Data Analyst II (Power BI,MS Excel,SQL)

Not specified

5 - 10 years

INR 8.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Develop and maintain daily, weekly and monthly report on operational metrics.Conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable formatCreate and maintain accurate Agent Database at all stages (Hiring, Training, Nesting, Production and Movement between LOBs)Create and maintain Agent Scorecards to track and report on KPIsCreate and maintain all payroll related input detailCreate and maintain Attrition DashboardGenerate and distribute management reports in accurate, and timely mannerDevelops MIS documentation to allow for smooth operations and easy system maintenanceProvide recommendations to improve reporting efficiency and consistencyPerform data analysis for generating reports on periodic basisProvide strong reporting and analytical information support to management teamGenerate both periodic and ad hoc reports as and when neededAnalyze business information to identify process improvements for increasing business efficiency and effectiveness.Establish a strong relationship with Team Managers and Management through a demonstration of industry knowledge and of the business issues at handCandidate should possess exceptional skills in preparing slide pack What you'll bring: Bachelor's degreeExcellent Proficiency in Excel, Power BI and SQLWilling to work in night shiftAttention to detail and excellent analytical skills.Effective communication and interpersonal skills.Excellent problem-solving and management skills.

Senior - Learning & Development (Voice & Accent cum Process Tariner)

Not specified

6 - 11 years

INR 8.0 - 17.0 Lacs P.A.

Work from Office

Full Time

What you'll do:Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions,Understanding of English Grammar Subject Verb Agreement Rules, Tenses and TransliterationsDifferent feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching modelsTraining needs Identification and Analysis, Root Cause Analysis, and Quartile ManagementTraining sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)Manner of articulation and place of articulation of English soundsWhat you'll bring:Bachelors Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent.6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/AccentFlexible to work in US shifts.Proficient in blended training delivery methodologiesExpert in classroom training deliveryAbility to design and deliver language and culture-based course material/training curriculumCapability to design and deliver competency-based trainingExpertise in leadership trainingOperational knowledge of LMSKnowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)Ability to manage multiple batches at the same timeExperience working with multiple team members and stakeholdersMust be able and willing to think and act strategically and tacticallyResult oriented and Quality consciousPreferred QualificationsADD: Knowledge of Adult Learning TheoriesPrior experience and knowledge of contact centerTEFL, TESOL, TESL, CELTA or DELTA certificationFamiliarity with Virtual delivery enablement tools such as Zoom / TeamsRole: Voice & Accent TrainerIndustry Type: IT Services & ConsultingDepartment: Teaching & TrainingEmployment Type: Full Time, PermanentRole Category: Corporate TrainingEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with are preferred keyskillsLanguage TrainingSoft SkillsAccent TrainingEnglish Language TrainingBehavioural TrainingSoft Skills TrainingVoice training posibilities.

Resolution Specialist (International Voice Process)

Not specified

1 - 4 years

INR 2.5 - 6.5 Lacs P.A.

Work from Office

Full Time

Job Title RESOLUTION SPECIALIST (International Voice Process)Job SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. Flexible to work in US hours shifts.What you'll do As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.What you'll bring10 months 4 Years of relevant customer service experience (International Voice Only)Excellent written and verbal communication skills with the ability to effectively articulate information to customersAble to interact professionally with customers, Ability to manage multiple tasks simultaneously.Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience.Please feel free to forward this opportunity to your friends with relevant work experience so that they can carry this email invite for the walk-in drive ask them to write the same in their ResumeThe Requirements:In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.Strong active listening skills to understand customer needs and provide appropriate solutionsUtilize various software systems and tools to accurately document and track customer interactionAbility to multitask and navigate through multiple software systems simultaneously • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely mannerMeet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scoresMaintain a positive and professional demeanor while interacting with customers, colleagues, and supervisorsDemonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detailExceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutionsAdditional CommentsAt Walmart we are always Happy to HelpThe Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.BelongingWe aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

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