Workorder Executive(Night shift)

Job Description

Job description Roles and Responsibilities · Proficient and comfortable with all aspects of the home maintenance process; provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow up support in the home, when appropriate. · Responsible for vendor and tenant follow-up, resolving and rescheduling pending work orders, when appropriate. · Responsible for maintaining accurate tenant accounts and unit files, to include heavy amounts of data entry in computers to include but not limited to entering and updating tenant information, unit information, schedule and input work orders, completing end of day work orders, work order summary lists, and reports as appropriate. · Responsible for maintaining statistical data as needed, reviewing work orders for accuracy, preparing and inputting tenant/vendor/employee feedback and information to ensure timely work order completion and calculation. · Complete all company forms governing and documenting work order scheduling, completion, and follow up, as appropriate. · Diplomatically handle and diffuse sensitive, difficult and disruptive situations that may arise while contending with a significantly high volume of calls, email and in-office contact. · Assist other company departments as scheduled or requested. · Direct customer requests to appropriate staff member. · Participate in work-safety programs. · Perform other related duties as assigned by the direct supervisor and/or Management. Requirements and skills · Knowledge of basic mathematics, writing and reading comprehension skills · Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs · Experience in residential rental office highly preferred. · Good Typing Speed. Perks and Benefits · CTC as per Company Standard · Provident Fund · Medical Insurance · Yearly Bonus based on Performance · Yearly appraisal · Paid Vacation and Sick leaves · Paid Holiday Note - It's a fixed night shift role Those who have experience into customer service, vendor follow up, client coordination can apply. Work time - 9.30pm to 6.30am Work location - Lower Parel Monday to Friday working and Saturday Sunday off Both Male and Female can apply Fluent English is mandatory Please share your resume at 8104799202 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Work Location: In person