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Min: 0 years
Max: 25 years
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Max: ₹10000000

2 - 6 years

INR 5.0 - 9.0 Lacs P.A.

Pune

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Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR 4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets Ensures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and vision. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Utilizes P-card if appropriate to control and monitor departmental expenditures.

Posted 2 months ago

3 - 5 years

INR 14.0 - 19.0 Lacs P.A.

Pune

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This profile is responsible to ensure regular reconciliation of salary structure and employee master data, ensuring updations of employee salary details in system with accuracy, update salary structure based on changes in minimum wages, validations of statutory bonus, to share daily, weekly monthly reports to respective stake holders businesses. 1 Compensation and Benefits Computing salary increases for transfers, movements and promotions as per defined grid, updating in HRMS system, releasing employee movement letters. Executing necessary salary structure validations, movement and salary increase processed for the employees. Co-ordinating with statutory team, analyzing the impact of minimum wage changes and aligning employee salary structures accordingly. Preparing and sharing of monthly, quarterly reports with respective business and finance teams. Verifying employee master details ensuring accuracy of employee data base, coordinating with respective team wherever required for updating the employee details. Reconciliation of insurance cost, coordinating with insurance partner for the bills and getting it settled by sharing with finance team. Tracking of Flexi Benefits payout and regular reconciliation is done to ensure 100% accuracy. Co-ordinating with Payroll team to ensure accurate salary is processed for all employees. Liaising with internal PMO team to ensure smooth functioning of system. Resolving employees queries related to movement, compensation changes, events, flexi benefit payout. Assisting in Annual PMS activities Key Decisions / Dimensions In consultation with Seniors Major Challenges Accuracy of employee data base in system records Chroma (HRMS) discrepancy Required Qualifications and Experience a) Qualifications Master s degree Soft skills, analytical, excellent writing listening skills Ability to manage multiple activities at the time and flexible. Self - starter and be able to complete tasks within timelines. Good in Microsoft excel. b) Work Experience 3 - 5 years of experience in CB, MIS, or Analytics.

Posted 2 months ago

3 - 8 years

INR 4.0 - 7.5 Lacs P.A.

Chennai, Navi Mumbai

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Job Description We are seeking a dynamic and empathetic Lead - Geo HR to join our team in Chennai and Kochi, India. In this role, you will be responsible for creating and implementing innovative onboarding programs that set new employees up for success from day one. As a key member of our HR team, you will play a crucial role in shaping the first impressions and experiences of our new hires, ensuring a smooth transition into our organization. Work with Talent Acquisition and hiring managers to ensure the role is explained clearly to candidates during the hiring process. Engage with new hires to enhance new hire experience in 0-90-day tenure. Conduct Pre-hire orientation programs to reduce offer drop out ratio. Using data to drive insights and priorities, you will work with the local HR team to identify pain points along the employee journey, and use design thinking and EX tools to constantly improve the EX. Develop, monitor, and analyze the process of exit interviews; and proactively implement preventive actions based on exit data. Run employee onboarding and retention projects. Perform other duties requested by the manager, which are related to this position and meet qualifications. Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field 3-5 years of experience in HR, onboarding, or employee experience roles Strong communication skills, both verbal and written, with the ability to engage effectively with employees at all levels Proficiency in HR software and onboarding platforms Excellent project management skills with the ability to handle multiple onboarding processes simultaneously Data analysis and reporting skills to track and present onboarding metrics Strong presentation skills for delivering engaging orientation sessions Experience in designing and implementing onboarding programs In-depth knowledge of best practices in employee onboarding and engagement Thorough understanding of HR policies and procedures HR certifications such as SHRM-CP or PHR preferred Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Strong attention to detail and organizational skills Empathetic and supportive approach to addressing new hire concerns Fluency in English required; proficiency in Hindi preferred Additional information The Employee Experience Lead is an integral role and will be responsible for leading Employee Experience in the 0-90-day tenure. Work with Talent Acquisition and hiring managers to ensure the role is explained clearly to candidates during the hiring process. Engage with new hires to enhance new hire experience in 0-90-day tenure. Conduct Pre-hire orientation programs to reduce offer drop out ratio. Using data to drive insights and priorities, you will work with the local HR team to identify pain points along the employee journey, and use design thinking and EX tools to constantly improve the EX. Develop, monitor, and analyze the process of exit interviews; and proactively implement preventive actions based on exit data. Run employee onboarding and retention projects. Perform other duties requested by the manager, which are related to this position and meet qualifications. Role & responsibilities Please share CVs at sweta.singh@sutherlandglobal.com

Posted 2 months ago

8 - 10 years

INR 7.0 - 11.0 Lacs P.A.

Navi Mumbai, Mumbai

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Maintain organizational charts and detailed job descriptions along with salary records Forecast hiring needs and ensure recruitment process runs smoothly Develop and implement HR policies throughout the organization Monitor budgets by department Process employees queries and respond in a timely manner Stay up-to-date and comply with changes in labor legislation

Posted 2 months ago

3 - 4 years

INR 7.0 - 8.0 Lacs P.A.

Mumbai

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about the role Your mission: Recruitment and Selection: Manage end-to-end recruitment processes, including job postings, candidate screening, interviewing, negotiating offers and releasing the offers. Advise managers on best practices for attracting and retaining top talent, ensuring compliance with employment laws and regulations. HR Consultation: Provide strategic HR guidance and support to managers employees, understanding their unique needs and challenges. Collaborate with key stakeholders to develop customized HR solutions that address business objectives. Employee Relations: Serve as a trusted advisor on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans. Conduct investigations into employee complaints or grievances, recommending appropriate courses of action. Performance Management: Design and implement performance management programs to drive employee engagement and productivity. Assist clients in setting performance goals, conducting performance evaluations, and providing feedback and coaching to employees. Training and Development: work with PDL team to Identify training needs within t organizations and develop training programs to enhance employee skills and capabilities. HR Policy and Compliance: Develop and review HR policies and procedures to ensure compliance with relevant laws and regulations. Keep abreast of changes in employment legislation and advise clients on implications for their businesses. HR Analytics and Reporting: Utilize HR analytics tools and data to generate insights and recommendations for improving HR processes and practices. Prepare regular reports and presentations for clients, highlighting key HR metrics and trends. HR Connections and Engagement: Develop and implement initiatives to strengthen HR connections and foster employee engagement across departments. Organize HR networking events, forums, and workshops to facilitate knowledge sharing, collaboration, and a sense of community among employees. Focus Group Discussions (FGDs): Plan and conduct focus group discussions with employees to gather feedback, insights, and suggestions on various HR-related matters, such as workplace culture, policies, and benefits. Analyze FGD data to identify trends and areas for improvement, presenting findings and recommendations to HR and senior management. about you Bachelor s degree in human resources, Business Administration, or related field. Masters degree or HR certification is a plus. 3 to 4 years of experience in Recruitment partner, HR consulting or a similar role, with a demonstrated track record of success in delivering HR solutions to clients. Strong knowledge of India Talent market Excellent communication and interpersonal skills, with the ability to build rapport and trust with managers at all levels of the organization. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Analytical mindset with proficiency in HR analytics tools and data-driven decision-making. Experience with HRIS (Human Resources Information Systems) and proficiency in Microsoft Office suite department Human Resources Employee Exp Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Posted 2 months ago

0 - 1 years

INR 2.0 - 3.0 Lacs P.A.

Mumbai

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Department: HR Experience: 0-1 year Education: Any Grauate No of requirement: 1 Description: Talent Acquisition and Documentation and Leave and attendence Recruitment and Onboarding: Assist in the recruitment and onboarding process by posting job openings, reviewing resumes, scheduling interviews, and assisting with new hire orientation. Employee Relations: Assist in maintaining positive working relationships between employees and management. Respond to employee inquiries and requests in a timely and effective manner. HR Administration: Assist in managing HR administrative tasks such as employee records, payroll, and benefits administration. Ensure accuracy and compliance with relevant regulations. HR Compliance: Assist in ensuring compliance with all relevant labor laws and regulations. Develop and implement policies and procedures that comply with relevant regulations. HR Data and Analytics: Assist in developing and maintaining HR data and analytics systems to support decision-making. Provide reports and analysis on HR metrics such as employee turnover, absenteeism, and engagement. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills.

Posted 3 months ago

2 - 8 years

INR 5.0 - 10.0 Lacs P.A.

Bengaluru

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Basic qualifications JOB DESCRIPTION:- Maintain accurate headcount and other HR reports Engage with Associates to ensure higher morale and productivity Proactive sensing of ER issues Grievance Handling HRIS & Payroll Ability to travel across multiple sites in the city Stakeholder Management with business and support functions to ensure smooth functioning of site operations Statutory Compliances Ensuring Contractors / Agency headcount and Compliances Graduate in any discipline preferably from recognized university. Preferred background work experience in HR of having worked with Large Warehouse/Logistics/ Manufacturing companies. Excellent communication and negotiation skills. High presentation, reporting and team player skills Excellent knowledge of Excel and Word and power point. Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards Key job responsibilities Basic qualifications JOB DESCRIPTION:- Maintain accurate headcount and other HR reports Engage with employees to ensure higher morale and productivity Proactive sensing of ER issues Grievance Handling HRIS Payroll Co-rdination with Recruitment and ERC Team Statutory Compliances Ensuring Contractors / Agency HC and Compliances Graduate in any discipline preferably from recognized university. Preferred background work experience in HR of having worked with Large Warehouse/Logistics/ Manufacturing companies. Excellent communication and negotiation skills. High presentation, reporting and team player skills Excellent knowledge of Excel and Word and power point. Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards a). Processing and auditing of Contractor Services and Invoices at regional level. b). Basic supplies - Uniform, pantry, lockers, etc. c). Engagement Activities - Birthday celebration, Monthly Learning Activity, Reward & Recognition or any other events to be organized for associate experience. d. Stakeholder management About the team The incumbent will be part of Site HR Team for the Last Mile Stations Bangalore, Karnataka - 6+ months of human resources experience - 6+ months of Microsoft Office products and applications experience - Bachelors degree is minimum

Posted 2 months ago

4 - 8 years

INR 14.0 - 19.0 Lacs P.A.

Bengaluru

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Work hard, have fun, make history. Thats what we do every day at Amazon. As a key leader within Amazons Global Real Estate & Facilities (GREF) team, the Workplace Strategist role will oversee Bangalore s teams space allocations and coordinate with space planners to manage, assign, and report on plans for AWS employees and team. The Workplace Strategist will be expected to align real estate strategy to business needs in partnership with key GREF Stakeholders and maintain a customer centric approach. The role will partner with Bangalore Corp. managers, occupancy planning teams, and space management teams to implement workplace design, space, and move needs for their assigned team(s), in order to inform supply and demand allocations and change requests. The role will be responsible for developing strategic recommendations to Bangalore Corp. managers regarding their workplace design and space allocation, and translate it into GREF s broader business requirements that enable effective solutions in alignment with Amazon s overall workplace strategy. The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture - providing vision, leadership, and communication - not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable and consultative- providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high level of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment. Key job responsibilities Support assigned business units for space-related tasks, including space allocation and workspace design. Collaborate with business unit leaders to understand their real estate and portfolio needs, ensuring these requirements are accurately captured and addressed. Collaborate with a variety of stakeholders, including but not limited to, Amazon Financial Planning & Analysis (FP&A), Finance Leaders, and Human Resources to validate headcount data (i. e. , forecasted demand). Own the end-to-end business-related deliverables for move projects, including origin lists, move notifications, destination lists, and other related tasks. Support defect resolution processes related to space allocation. Maintain clear and consistent communication with business units, providing updates and addressing any concerns or questions related to real estate and portfolio matters Identify opportunities for improving move and space management processes, implementing changes to enhance efficiency and effectiveness. Work in a matrix reporting structure, encompassing both dotted and hard reporting lines. Bachelor s degree Reading and writing comprehension in English 5+ years of program or project management experience. 3+ years of experience working in space planning, occupancy planning, program management, customer experience, or real estate.

Posted 3 months ago

0 - 1 years

INR 0.0 Lacs P.A.

Bengaluru

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Greetings from HCL Technologies!! we are organizing internship program for MBA HR freshers who are interested in recruitment field. If interested, please fill the form below. https://forms.office.com/r/yQXc4SCbwk Note: This is unpaid internship for 3months, you will be trained on end to end recruitment. Based on the performance you will be recruited to internal positions. No WFH available, need to visit Jigani Bangalore HCLTech office all 5 Days .

Posted 2 months ago

0 - 7 years

INR 3.0 - 4.0 Lacs P.A.

Ahmedabad

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Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (eg, interview documents, I-9s). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Posted 2 months ago

0 - 1 years

INR 3.0 Lacs P.A.

Ahmedabad

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Experience: 0-1 year Qualification: Post graduation in HR Key Responsibilities not limited to these: Recruitment Handing payroll Statutory compliances Preparation of reports and filling Employee engagement Skills: Good communication and team collaboration skills. Basic knowledge of MS Office, especially Excel.

Posted 2 months ago

1 - 3 years

INR 11.0 - 16.0 Lacs P.A.

Bengaluru

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In this role, you will have the opportunity to work closely with global and regional team members and liaise with local employees and managers to help us strengthen Infineons global Employer Brand and visibility in India. Our Talent Marketing team, located across various countries around the globe, is dedicated to authentically portraying Infineon as an employer of choice and increasing the company s visibility among candidates. We design and develop targeted branding campaigns globally that are adapted to our local markets to ultimately support our recruitment teams on-site. Job Description In your new role you will: Develop and execute Employer Branding campaigns that showcase Infineon India (Bangalore & Ahmedabad sites) as an employer of choice across different target groups. Take ownership for dedicated roll-out activities of Infineon s developed Employer Brand in India, which may involve onsite coordination of local productions, focus groups and participant outreach. Plan, execute and build up marketing activities to attract and nurture top talent in line with site hiring plans and timelines. Create and distribute engaging content that positions Infineon s employer brand toward professionals and emerging talent and supports defined site promotions. Enable the global Talent Marketing channels with dedicated local content - from career website to social media platforms. Collaborate with internal stakeholders, local internal communications counterparts, and local agencies to ensure brand consistency and compliance across all Talent Marketing touchpoints. Research and analyze local perspectives and insights, including employer branding trends and best practices, to propose innovative and practical ideas that help Infineon remain competitive in the local job market. Ensure that relevant digital print materials and merchandise are up to date, adhere to employer branding guidelines and readily available for site specific needs. Support various talent marketing projects, defined career fairs or events . Please note this role will be deployed with Infineon through its Empanelled Third-Party Agency Your Profile You are best equipped for this task if you have: University degree in Marketing, Media & Communication, Psychology, Human Resources or equivalent field 1-3 years of experience in employer branding, communications, marketing, recruitment marketing, or a related field Creative thinker with a structured mindset Proactive personality, and problem-solving mentality Stakeholder Management skills; ability to handle different stakeholders across the sites in India. International and multicultural mindset Strong project management skills with the ability to manage multiple projects simultaneously Strong attention to detail and the ability to work independently Knowledge of talent market and recruitment trends in India is preferred. Fluency in English, written and spoken is a must. Contact: Chowta.external@infineon.com #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Posted 3 months ago

7 - 11 years

INR 8.0 - 9.0 Lacs P.A.

Chennai, Pune, Delhi

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Assists with identifying and addressing employee and organizational development needs The position is assist in ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs Measures the effectiveness of training to ensure a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer OR 4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required CORE WORK ACTIVITIES Assisting with Administering Employee Training Programs Promotes and informs employees about all training programs Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations Helps employees identify specific behaviors that will contribute to service excellence Ensures employees receive on-going training to understand guest expectations Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills Meets with training cadre on a regular basis to support training efforts Observes service behaviors of employees and provides feedback to individuals and/or managers Assisting with Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes Meets regularly with participants to assess progress and address concerns Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Measures transfer of learning from training courses to the operation Ensures adult learning principles are incorporated into training programs Assisting with Developing Training Program Plans and Budgets Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate Aligns current training and development programs to effectively impact key business indicators Assists with establishing guidelines so employees understand expectations and parameters Develops specific training to improve service performance Drives brand values and philosophy in all training and development activities Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Assisting with Managing Training Budgets Assists with the development of the Training budget as required Assists with managing budget in alignment with Human Resources and property financial goals Assists with managing department controllable expenses to achieve or exceed budgeted goals Utilizes P-card if appropriate to control and monitor departmental expenditures Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

4 - 7 years

INR 6.0 - 9.0 Lacs P.A.

Chennai, Pune, Delhi

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JOB SUMMARY The position champions and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major; no work experience required CORE WORK ACTIVITIES Supporting Strategic Planning and Decision Making Analyzes financial data and market trends Assists in analyzing information, forecasts sales against expenses and creates annual budget plans Compiles information, analyzes and monitors actual sales against projected sales Assists in developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning Thinks creatively and practically to develop, execute and implement new business plans Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making Implements a system of appropriate controls to manage business risks Leading Accounting Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Communicates the goals and the owner priorities to subordinates in a clear and precise manner Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority Holds staff accountable for successful performance Developing and Maintaining Finance and Accounting Goals Supports property strategy from a finance and accounting perspective Submits reports in a timely manner, ensuring delivery deadlines Ensures Profits and Losses are documented accurately Achieves and exceeds goals including performance goals, budget goals, team goals, etc Ensures appropriate corrections are made to audit results if necessary Reviews audit issues to ensure accuracy Managing Projects and Policies Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued Generates and providing accurate and timely results in the form of reports, presentations, etc Ensures compliance with standard and local operating procedures (SOPs and LSOPs) Oversees internal, external and regulatory audit processes Ensures compliance with Standard Operating Procedures (SOPs) Ensures that the P&L is accurate (eg, costs are properly matched to revenue, costs are recorded in the proper accounts) Anticipating and Delivering on the Needs of Key Stakeholders Understands and meets the needs of key stakeholders (owners, corporate, guests, etc) Understands the owners perspective and ROI expectations Anticipates and addresses owner needs and involves ownership in key decisions Leverages strong functional leadership and communication skills to influence the executive team, the propertys strategies and to lead own team Advises the GM and executive committee on existing and evolving operating/financial issues Facilitates critique meetings to review information with management team Attends owners meetings in order to provide context and explanation for financial results Attends meetings and communicates with the owners, understanding the priorities and strategic focus Demonstrates a commitment to meeting the needs of all key stakeholders Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors Managing and Conducting Human Resource Activities Ensures team members are cross-trained to support successful daily operations Ensures property policies are administered fairly and consistently Ensures new hires participate in the department s orientation program Ensures new hires receive the appropriate new hire training to successfully perform their job Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

8 - 12 years

INR 27.5 - 32.0 Lacs P.A.

Chennai, Pune, Delhi

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You have heard the line before - our people are our most valuable asset - well you d better believe it! Do you want to make a real difference to our team, identifying and developing existing talent Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the service our team provides You are a passionate advocate of how the delivery of brilliant Human Resources support can add true value to an organization, and you re someone who genuinely believes in the wider business benefits it can bring to a company and the team. As Human Resources Manager, you will join a team that is obsessive about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Human Resources Manager: -Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels -Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution -Develops and implements plans where human resources initiatives & hotel targets are achieved -Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance -Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance -Builds and maintains effective working relationships with all key stakeholders and business partners -Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Human Resources Manager: -Proven experience in HR with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills

Posted 3 months ago

2 - 4 years

INR 11.0 - 12.0 Lacs P.A.

Chennai, Pune, Delhi

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Role : Plant HRBP Industry Preference: Pharma Manufacturing / Any Manufacturing industry - Plant experience (mandatory) Job Location : Baska, Gujarat Education : A full-time MBA from leading B-Schools like IMT Ghaziabad, XISS, TAPMI, NMIMS etc. from batch of 2021 or later Experience : 2- 4 years of manufacturing plant HR experience Roles and Responsibilities: Strategic HR Partnership (HRBP) o Partner with business leaders to align HR strategies with organization objectives. o Provide data-driven insights to support decision-making and workforce planning. o Drive change management initiatives to support business transformations. o Support the assigned function as HRBP HR Operations, Policies, HRIS, Employee Life Cycle, SAP SuccessFactor o Ensure compliance of HR policies and procedures with company guidelines and labor laws. o Support HR projects such as diversity inclusion, well-being programs and digital HR initiatives. o Ensure smooth employee life cycle management using SAP SuccessFactor. o Work on HR analytics and reporting to track key HR metrics. Talent Management Learning and development o Develop and implement leadership and employee development programs. o Support succession planning and career development initiatives Employee Engagement and Reward Recognition o Design and execute employee engagement initiatives to enhance workplace culture. o Enhance HR connect through regular meetings with new joiners and department heads. o Facilitate conflict resolution and provide guidance on HR related issues. o Organize reward and recognition programs to reinforce a culture of appreciation.

Posted 2 months ago

4 - 7 years

INR 9.0 - 10.0 Lacs P.A.

Chennai, Pune, Delhi

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Responsible for all front office functions and staff Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absence Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Ensures recognition of employees is taking place across areas of responsibility Communicates performance expectations in accordance with job descriptions for each position and monitors progress Celebrates successes and publicly recognizes the contributions of team members Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize, organize, and accomplish your work Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met Understands the impact of Front Office operations on the Rooms area and overall property financial goals Manages department controllable expenses to achieve or exceed budgeted goals Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Supervises and managing employees Managing all day-to-day operations Understanding employee positions well enough to perform duties in employees absence Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations Strives to improve service performance Empowers employees to provide excellent customer service Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and/or managers Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Establishes challenging, realistic and obtainable goals to guide operation and performance Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns Ensures employees are treated fairly and equitably Manages employee progressive discipline procedures for Front Office Staff Administers the performance appraisal process for direct report managers Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

7 - 12 years

INR 9.0 - 14.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

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You have heard the line before - our people are our most valuable asset - well you d better believe it! Do you want to make a real difference to our team, identifying and developing existing talent Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the service our team provides You are a passionate advocate of how the delivery of brilliant Human Resources support can add true value to an organization, and you re someone who genuinely believes in the wider business benefits it can bring to a company and the team. As Training Manager, you will join a team that is obsessive about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Training Manager: -Supports the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels -Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution -Delivers on plans where human resources initiatives & hotel targets are achieved -Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance -Responsible for the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance -Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Training Manager: -Proven experience in HR with excellent problem-solving capabilities -Excellent managerial skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills

Posted 3 months ago

4 - 8 years

INR 10.0 - 11.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

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Develops and implements marketing strategies designed to achieve RevPar/share-of-wallet (non-room revenue) goals for departments including, but not limited to, spa, food and beverage, retail, concierge, and front office Manages all in-hotel messaging to guests Updates hotel web page content as needed to insure up-to-date accuracy Liaises with key departmental leaders and teams to assist with developing and implementing marketing plans and goals Develops, plans, and executes programs as necessary to achieve stated revenue goals Manages workflow with on-property graphic designer to verify all in-house marketing messages/materials are on-strategy and within budget CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Sales, or related major; 3 years experience in Marketing or a comparable professional area OR 4-year bachelors degree in Business Administration, Marketing, Sales, or related major; 1 year experience in Marketing or a comparable professional area CORE WORK ACTIVITIES Conducting Marketing Activities to Achieve Departmental Goals Implements regular tracking of initiatives to determine results Updates hotel web page content as needed to insure up-to-date accuracy Manages all in-hotel messaging to guests including, but not limited to: AstroVision, Janus, plasma screens, front desk electronic signage, in-room and in-hotel collateral, iConnect, entertainment guides, duratrans, pole banners, on-hold messages, in-room videos, transportation videos, wayfinding, fast maps, key cards, etc) Developing and Implementing Marketing Strategies Liaises with key operators of each department to determine goals and marketing needs Liaises with hotel Director of Public Relations to provide communications tools as needed for the implementation of local/regional publicity and promotions initiatives Works with brand Vice Presidents and Brand Marketing Managers to assist with implementation of brand leisure transient and group market strategies at hotel level as needed Coordinates and implements Strategic Alliance partner marketing program elements Maximizing Revenue Develops, plans, and executes programs as necessary to achieve stated revenue goals Manages workflow with on-property graphic designer to verify all in-house marketing messages/materials are on-strategy and within budget Liaises with brand VPs for all local/regional media needs related to non-rooms revenue initiatives Managing and Conducting Human Resources Activities Interviews, selects and trains employees Directs the work of employees Sets and adjusts employees rates of pay and hours of work Handles employee complaints and executes disciplinary action as needed Evaluates employees productivity and efficiency for the purpose of recommending promotions or other changes in status Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

1 - 5 years

INR 3.0 - 7.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

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Supports all property operations, ensuring that the highest levels of hospitality and service are provided Manages the flow of questions and directs guests within the lobby Supports the tracking and resolution of service issues CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Supervises and manages employees Understanding employee positions well enough to perform duties in employees absence Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize, organize, and accomplish your work Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Assists with energy conservation efforts by monitoring compliance during property tours Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance Sends copy of MOD report to all departments on a daily basis Ensures compliance with all policies, standards and procedures Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc Understands and complies with loss prevention policies and procedures Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved Serves as a leader in displaying outstanding hospitality skills Sets a positive example for guest relations Empowers employees to provide excellent customer service Observes service behaviors of employees and provides feedback to individuals Maintains high visibility in public areas during peak times Provides immediate assistance to guests as requested Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction Records guest issues in the guest response tracking system Reviews comment cards and guest satisfaction results with employees Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Assists as needed in the interviewing and hiring of employee team members with the appropriate skills Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property Communicates any variations to the established norms to the appropriate department in a timely manner Participates as needed in the investigation of employee and guest accidents Performs Front Desk duties in high demand times Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

6 - 9 years

INR 25.0 - 30.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

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Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans Aligning individual and team actions with strategies and plans to drive business results Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors Reviews financial reports and statements to determine how Food and Beverage is performing against budget Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance Establishes challenging, realistic and obtainable goals to guide operation and performance Strives to improve service performance Developing and Maintaining Budgets Develops and manages Food and Beverage budget Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees Focuses on maintaining profit margins without compromising guest or employee satisfaction Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Achieves and exceeds goals including performance goals, budget goals, team goals, etc Serves as a role model to demonstrate appropriate behaviors Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team) Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team Ensures direct reports do the same for their team Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Empowers employees to provide excellent guest service Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (eg, restaurant supplies, uniforms, etc) Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns Brings issues to the attention of Human Resources as necessary Ensures employees are treated fairly and equitably Coaches team by providing specific feedback to improve performance Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Order and purchase equipment and supplies Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Posted 3 months ago

4 - 7 years

INR 6.0 - 7.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

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Areas of responsibility include Restaurants/Bars and Room Service, if applicable Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility Determines training needed to accomplish goals, then implements plan CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absence Maintains service and sanitation standards in restaurant, bar/lounge and room service areas Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills Develops specific goals and plans to prioritize, organize, and accomplish your work Ensures and maintains the productivity level of employees Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management Ensures compliance with all applicable laws and regulations Ensures compliance with food handling and sanitation standards Ensures staff understands local, state and Federal liquor laws Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Establishes guidelines so employees understand expectations and parameters Monitors alcohol beverage service in compliance with local laws Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations Empowers employees to provide excellent customer service Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations Handles guest problems and complaints Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction Ensures corrective action is taken to continuously improve service results Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return) Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others Ensures employees are treated fairly and equitably Strives to improve employee retention Ensures employees receive on-going training to understand guest expectations Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns Strives to improve service performance Ensures recognition is taking place across areas of responsibility Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Assists servers and hosts on the floor during meal periods and high demand times Recognizes good quality products and presentations Supervises daily shift operations in absence of Assistant Restaurant Manager Oversees the financial aspects of the department including purchasing and payment of invoices

Posted 3 months ago

6 - 9 years

INR 14.0 - 18.0 Lacs P.A.

Chennai, Pune, Delhi

Work from Office

Naukri logo

Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans Aligning individual and team actions with strategies and plans to drive business results Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors Reviews financial reports and statements to determine how Food and Beverage is performing against budget Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance Establishes challenging, realistic and obtainable goals to guide operation and performance Strives to improve service performance Developing and Maintaining Budgets Develops and manages Food and Beverage budget Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees Focuses on maintaining profit margins without compromising guest or employee satisfaction Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Achieves and exceeds goals including performance goals, budget goals, team goals, etc Serves as a role model to demonstrate appropriate behaviors Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team) Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team Ensures direct reports do the same for their team Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Empowers employees to provide excellent guest service Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (eg, restaurant supplies, uniforms, etc) Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns Brings issues to the attention of Human Resources as necessary Ensures employees are treated fairly and equitably Coaches team by providing specific feedback to improve performance Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned

Posted 3 months ago

2 - 3 years

INR 4.0 - 5.0 Lacs P.A.

Mumbai, Bengaluru

Work from Office

Naukri logo

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin, Twitter About the role Zeta is looking for an L&OD Consultant will be responsible for the end-to-end management of LMS at Zeta, ensuring seamless platform operations, content curation, system enhancements, and analyticsdriven decision-making. The incumbent will also be responsible for data analytics, dashboard creation, and learning insights while ensuring compliance and alignment with learning structures. Responsibilities Own the complete operations and maintenance of Zetas LMS, ensuring a seamless learning experience for all users. Act as the go-to LMS expert for the in-house learning team, providing training and support for content creation and platform navigation. Curate, organize, and manage digital learning content, ensuring alignment with organizational learning structures. Ensure that learning programs and courses are effectively structured and assigned within the LMS to maximize accessibility and impact. Troubleshoot UI/UX issues, navigation challenges, and stakeholder queries to enhance platform usability. Regularly coordinate with the LMS provider to stay updated on new features and drive system enhancements. Conduct periodic training sessions for Learning Partners, People Partners, and Business Stakeholders to maximize LMS adoption. Develop walkthroughs, tutorials, and best practice guides to help employees effectively use the platform. Act as the custodian of learning data, ensuring accuracy and accessibility for reporting and insights. Utilize Microsoft Office Suite and other analytics tools to track and visualize learning metrics. Skills Functional Skills: Hands-on experience managing LMS operations, content structuring, and troubleshooting. Advanced proficiency in MS Office Excel: Formulas, Pivot Tables, Automation, Logicbased Calculations, Dashboards, and Visualization tools. Strong ability to engage with business leaders, Learning Partners, and employees, ensuring effective knowledge transfer and adoption. Ability to proactively identify system improvements, troubleshoot issues, and drive efficiencies in the learning ecosystem. Understanding of L&D principles, instructional design, digital learning trends, and enterprise learning needs. Experience and Qualifications Experience - 2-3 years of experience. Qualification - Masters in Human Resources or similar from a reputed institute. Knowledge and experience with Learning Management Systems and Tools for at least 2 years (e.g., Success Factors, Absorb, Cornerstone, Docebo, Disprz or similar) Demonstrated experience in consulting and partnering with functional teams, business stakeholders and senior leaders. Preference - FinTech, Technology, SaaS, or Product-based companies. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is People Must Grow. We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore life at zeta.

Posted 2 months ago

0 - 3 years

INR 3.0 - 7.0 Lacs P.A.

Mumbai

Work from Office

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The Executive Assistant will support the Corp Dev and Corp BD Team. Seeking an enthusiastic and proactive candidate for this role - who will engage in activities to increase capacity and effectiveness of the leaders and contribute to the overall department efficiency. Key job responsibilities Schedule meetings and appointments and complete calendar management Manages Travel/Visa/Expenses and filling reimbursement requests. Maintains organisation charts and internal email aliases Schedules and coordinates special events and meetings as needed (company event, off sites, lunch/ dinner engagements etc). Managing Senior Executive schedules (during their visit to India) and creating detailed travel itineraries Supports leader s direct reports with administrative work Coordinate closely with Workforce Management, Recruiting, Maintenance, Human Resources, and other teams within the office Coordinate work-related errands as needed - Bachelors degree - 5+ years experience in assisting leadership level roles - Ability to handle administrative details independently, while keeping team members adequately informed. - Excellent organisation, planning, prioritisation skills and attention to detail. - Experience managing multiple calendars - Knowledge of Outlook (Advanced), Word (Advanced), Excel (Intermediate) with a demonstrated ability to pick up new tools quickly - Excellent communication (written and verbal) and interpersonal skills - Strong ability to operate in a fast-paced environment and deal with ambiguity. - Strong problem solving skills

Posted 3 months ago

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