Key Responsibility Areas (KRA):The Compliance Officer in an AD-II company plays a critical role in ensuring adherence to regulatory guidelines, minimizing financial risks, and maintaining ethical business practices. 1. Regulatory Compliance:* Ensure strict adherence to RBI, FIU-IND, FEMA, and other regulatory bodies guidelines.* Stay updated with changes in regulations and implement necessary policy modifications.* Ensure timely filing of statutory reports (e.g., CTR, STR, NTR, FMR reports to FIU-India).* Act as the primary liaison between the company and RBI, FIU-IND, and other government bodies.2. AML/KYC Compliance:* Implement and monitor Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.* Ensure that all customers are onboarded after thorough due diligence and verification as per RBI norms.* Conduct risk profiling of customers and ensure transactions are within regulatory limits.* Report Suspicious Transactions (STR) and Currency Transaction Reports (CTR) to FIU-India.3. Internal Audits & Monitoring:* Conduct periodic internal compliance audits to assess branch-level and company-wide adherence to regulations.* Identify and escalate compliance breaches with necessary corrective action plans.* Oversee foreign exchange transactions to ensure adherence to FEMA and RBI guidelines.* Maintain detailed documentation of compliance checks and audit findings.4. Policy Implementation & Training:* Develop and implement internal compliance policies (AML/KYC, Risk Management, POSH, HR policies, etc.).* Conduct regular training sessions for employees on compliance policies and regulatory updates.* Ensure that compliance awareness is maintained across all branches and departments.5. Reporting & Coordination:* Ensure timely submission of all compliance-related reports to RBI, FIU-India, and other regulators.* Address queries raised by regulatory bodies and coordinate during inspections or audits.* Maintain a robust MIS system for tracking compliance-related data and reporting discrepancies.6. Risk & Fraud Management:* Identify, assess, and mitigate compliance risks related to forex, remittances, and other AD-II activities.* Investigate and report fraudulent transactions and policy violations.* Work closely with the Risk & Credit Control team to strengthen internal controls.7. Coordination with Other Departments:* Work in tandem with the Operations, Sales, and Risk Management teams to ensure compliance is maintained.* Provide compliance-related inputs during new product launches, branch expansions, or regulatory changes.* Coordinate with external auditors and regulatory bodies for inspections and compliance verifications.

In your role as Customer Service Executive - (Foreign Exchange), you will be responsible for Delivery of currency, Outstation deliveries, Record keeping, Sale/Purchase of currency, Retention & Generation of Foreign Exchange Business & further Development & growth of Retail Business of Foreign Exchange. You will also be responsible & accountable to achieve your individual targets as set by the management.

In your role as Executive - Sales you will be Responsible for the increase of retail business of the branch and adding new business across biz segments, you are required to justify your monthly salary by ensuring that the business generated through your connections and sources consistently brings Xotik a gross revenue 3X of your CTC per month starting from the third/fourth month. You are to ensure compliance of all statutory norms.

. Customer Interaction & Query ResolutionHandle customer inquiries via phone, email, and chat regarding forex transactions, remittances, and regulatory requirements.Provide accurate information about foreign exchange services, currency conversion, transaction status, and service charges.Assist customers with KYC documentation and compliance-related queries.Address and escalate customer complaints in a professional manner, ensuring timely resolution.2. Transaction Support & ComplianceGuide customers through the transaction process, including fund transfers, forex card services, and wire transfers.Ensure adherence to RBI/FEMA guidelines while processing customer requests.Perform preliminary checks on transactions flagged for further review.Identify and report any suspicious transactions in line with AML (Anti-Money Laundering) policies.3. Sales & Customer EngagementPromote forex-related products such as prepaid forex cards, travel insurance, and remittance services.Provide cross-selling and upselling opportunities based on customer needs.Maintain a high level of customer engagement and satisfaction to drive loyalty.4. Documentation & ReportingMaintain accurate call logs and customer records in the CRM system.Generate daily reports on customer inquiries, escalations, and resolved issues.Assist in preparing compliance and regulatory reports related to forex transactions.5. Team Collaboration & Continuous ImprovementCoordinate with the operations and compliance teams to ensure seamless transaction processing.Provide feedback on customer concerns and process improvements.Stay updated with forex market trends, RBI guidelines, and internal policies.

Roles and ResponsibilitiesManage customer coordination for remittance services, ensuring timely and efficient processing of transactions.Coordinate with internal teams to resolve issues related to remittances, including payment processing and settlement.Provide exceptional customer service by responding promptly to queries and resolving complaints in a professional manner.Maintain accurate records of all interactions with customers, including phone calls, emails, and chats.Identify areas for process improvement and implement changes to increase efficiency.

Plan and perform the auditing of all KYC documents pertaining to branch Retail sale/Encashment/Bulk sale & purchase & also the remittances transactions. Submit reports of audit findings on time and report any matter of concern to the compliance head.Need to find ways to increase compliance and efficiency in periodical audits being conducted at branches.

Advanced ExcelBank Reconciliation