Job Title: Key Account ManagerDepartment: Sales and Customer RetentionLocation: Mumbai and GurugramJob Summary:The Key Account Manager will be responsible for nurturing and sustaining strong relationships with Yatra's most valuable clients, ensuring customer satisfaction, driving revenue growth, and expanding the business portfolio. This role demands a strategic and client-focused professional who can effectively manage client relationships, identify growth opportunities, and deliver exceptional service to meet organizational goals.Key Responsibilities:Client Relationship Management: Build and maintain strong relationships with key clients, acting as the primary point of contact for their needs and concerns.Conduct regular business reviews to ensure clients are satisfied with Yatras products and services.Attend client meetings to foster trust and strengthen partnerships.Revenue Growth & Portfolio Expansion: Identify opportunities for cross-selling and up-selling to maximize client value and achieve portfolio revenue targets.Develop strategies to grow accounts and meet/exceed quota expectations.Client Satisfaction & Issue Resolution: Monitor client satisfaction through surveys, reviews, and consistent feedback mechanisms.Escalate and resolve client concerns promptly to maintain high service standards.Operational Excellence: Liaise with internal teams to ensure seamless fulfilment of client requirements.Track company performance against Service Level Agreements (SLAs) and address potential issues proactively.Maintain accurate client information in the CRM system, ensuring all updates are recorded in a timely manner.Performance Monitoring & Reporting: Achieve key performance indicators (KPIs) related to client relationship management and account growth.Maintain data repositories and ensure efficient handling of client data for reporting purposes.Qualifications:Experience: Minimum of 5+ years of relevant experience in Key Account Management or Sales within the enterprise market.Education: Bachelor's degree in Business Administration, Marketing, or a related fieldSkills:Strong interpersonal skills: Ability to build rapport and foster long-term client relationships.Communication: Excellent written and verbal communication skills.Customer Focus: In-depth knowledge of best practices in customer service and account management.Sales Acumen: Proven ability to identify growth opportunities within existing accounts through cross-selling and up-selling strategies.Problem-Solving: Ability to effectively address and resolve client issues.Organization: Strong organizational and time management skills.CRM Proficiency: Experience with CRM systems (e.g., Salesforce, Zoho).Personal Attributes:Go-getter attitude: Proactive approach to achieving targets.Work Ethic: Hardworking, with strong work ethics and a results-driven mindset.Team Player: Ability to collaborate effectively with internal teams.Benefits:We offer a competitive salary and benefits package, including comprehensive health insurance, generous paid time off, and opportunities for professional development.

Key Responsibilities:Provide exceptional traveler care and customer service to Yatra corporate clientsAccurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clientsIncumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)Open to work in flexible shift environment, roster off, weekend working, public holidays and festivalsCo-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLAHandle calls & emails simultaneously in order to deliver a smooth customer experienceFocus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement processExpect to work on financials (card reconciliation). Ensure latest updated policies, procedures,desk Instructions are read & compliedExcellent Customer service and communication skills (Both Written and Verbal)Deliver expectations against individual and shared team key performance indicatorsComply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order takerEnsure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process.Ready to go to Implant locations and work from there Qualification & Skills:Experience & Skills:Graduate. Diploma / Degree in travel & tourism would be added advantage2-3 years relevant experience in “TRAVEL” DomanBuild excellent business relationship with customer groups, peers and seniorsShould be team player and manage show alone if requiredKnowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo & AmadeusAttention to Detail: Recording Customer and Financial accountability with accuracyCommunication: ability to present information to varied individuals or groups at all levels