Job Role - Relationship Manager ( Retention + Customer Handling)Location - Hyderabad WFOShift Timings - UK Shift(3pm to 12am) and US Shift(9pm to 6am)Working Days - 6Cab Facility - NoTravel Allowance - YesBudget - Good CTC + Incentives Requirement - Immediate Joiner only Experience - Minimum 6 months of experience into sales and customer support Position Type - Full Time • Managing the customer base of 300 parents/students. • Responding to customer queries promptly and accurately, via phone, email, or chat. • Coordinating with subject teachers and students to ensure classes are conducted as scheduled. • Coordinating with all stakeholders as and when required for class rescheduling. • Gathering feedback from parents, students, and teachers to improve class functioning processes. • Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito's products, while meeting retention/renewal revenue targets. • Responsible for churn control and maintaining a high customer retention percentage. • Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels. • Adhering strictly to Turito's processes in responding to client issues. • Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution. • Creating an inspiring team environment with open communication. Requirements: • Experience at US shift and UK Shift with good communication skills • Experience using CRM tools will be an added advantage. • Excellent communication and problem-solving skills. • Multi-tasking abilities. • Patience when handling tough cases. Education Qualification: • Graduate in any discipline with good communication and written skills.

Job Title: Software Engineer - Backend (AI Focus) Location: Hyderabad (No Remote) Experience: 2+ Years Company: YuppTV Employment Type: Full-TimeJob Description:We are looking for a skilled Software Engineer - Backend with 2+ years of experience in Java, Scala, and Python to join our AI-driven engineering team. The ideal candidate will work on designing, developing, and optimizing backend systems that power AI-driven applications.Key Responsibilities: Design, develop, and maintain high-performance backend services using Java/Scala, and Python. Work closely with AI/ML teams to integrate AI-driven functionalities into backend systems. Develop scalable APIs, microservices, and data processing pipelines. Optimize system performance for low-latency, high-throughput applications. Write clean, maintainable, and well-documented code following best practices. Work with SQL/NoSQL databases and caching mechanisms for optimal data retrieval. Implement security, authentication, and authorization best practices. Collaborate with cross-functional teams, including Frontend Developers, AI Engineers, and DevOps. Troubleshoot, debug, and optimize cloud-based backend services.Required Skills & Qualifications: 2+ years of backend development experience in Java, Scala, and Python. Strong understanding of OOP and functional programming paradigms. Experience with RESTful APIs, GraphQL, or gRPC. Hands-on experience with PostgreSQL, MySQL. Proficiency in Git for version control. Familiarity with Kafka, RabbitMQ, or similar message queues. Exposure to AI/ML concepts and integrating AI models into backend systems (preferred). Knowledge of Elasticsearch (a plus). Experience with model training & fine-tuning (a plus). Hands-on experience with Docker, Kubernetes, and CI/CD pipelines. Experience with AWS, GCP, or Azure (preferred). Strong problem-solving skills and ability to work independently or in a team.Preferred Qualifications: Experience with distributed systems and big data processing. Knowledge of Apache Spark, Hadoop, or similar frameworks. Understanding of AI frameworks like TensorFlow, PyTorch, or Faster-Whisper. Contributions to open-source projects or AI research work.