Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve issues promptly.Provide excellent customer service by understanding their needs and concerns.Identify opportunities for upselling/cross-selling products or services based on customer requirements.Maintain accurate records of all interactions with customers using CRM software.Collaborate with internal teams to resolve complex customer issues. Desired Candidate Profile0-2 years of experience in a similar role (customer handling, query resolution).Bachelor's degree (B.Com/B.B.A/ B.M.S ).Excellent communication skills in English; ability to work effectively in a fast-paced environment.Proficiency in data entry operations and basic computer knowledge.Kolkata and nearby candidates onlyShift Time: 13:00 hrs.- 22:00 hrs.(IST)

Role & responsibilities: Studying of the various brokers report for the U.S. and Canadian listed companies.Analyzing the Income Statement.Processing the datas and making consensus for the estimated E.P.S, Revenue, EBITDA and some Non-Financial Metrics provided by the brokers report.Advanced Excel Knowledge.Preferred candidate profile : B.com, M.com, CMA Inter, MBA Finance with 1-2 years of work experience in Financial Analysis, Accounts and Finance, Auditing etc. Knowledge in Advanced excel, VBA, Macros etc. will be preferred.Must be willing to work in Day & Night shiftsPerks and benefits:PF, ESI/Medical allowances, Bonus, shift allowances etc.

ZACKS RESEARCH PVT.LTD. is Hiring candidates for the following positionPosition: AssociateRequirement:Basic knowledge in finance and AccountingShould be able to work independently in various micro-management projectsGood Skills with MS Excel, MS WordInternet browsing and Surfing, data sourcingGood typing speedEmail support to clientsGood communication skillsShould be a team player with good time management skillsQualification: B.com/BBA etc. with throughout good academic records.Working knowledge in stock market, Data Sourcing, Database Management etc. will be an added advantage. Must be flexible with shift timingsEnglish medium background is preferred.CTC: 2.50-2.90 Lac(s) p.a. PF, ESI, Bonus, Incentives etc. 5 days working.Candidates from Kolkata and nearby locations only.