Job Description We are seeking a high-performing Senior Commercial Account Executive to join our India - South Region sales team, based in Bangalore, with a focus on high growth, mid market accounts across key verticals like Technology, Retail, eCommerce, Manufacturing, Travel and Media & Entertainment. As a key member of Zendesks sales team, you will provide sales leadership and creative direction to our key customers. This is a chance to grow with our dynamic sales teams at Zendesk! As an Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing customer relationships. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk. You are a creative, out of the box thinker, able to articulate Zendesk s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and be a trusted advisor. You are also fun and love being part of a team that sells together! What you ll be doing Build and Lead a high-volume sales pipeline Work across teams with solution consultants, channel partners, marketing teams and business development to improve territory coverage Become an authority on Zendesks products and conduct discovery calls, presentations, and demos Develop and manage relationships with prospects and accounts in your territory Demonstrate and sell value to key customers within the accounts during fast paced as well as sophisticated sales cycles Plan and execute on customer engagement and acquisition in the assigned territory Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Exceed activity, pipeline, and revenue goals on a quarterly basis Who we re looking for Have at least 5 years of relevant SaaS software selling experience and a Bachelors degree or its equivalent Experience selling to C-Level executives Proven track record of success against quota at the commercial/enterprise level Demonstrate high ethics, integrity and be self-motivated Exceptional verbal and written communication skills (English & Mandarin is preferred) Proficiency using Salesforce.com, Google Suite, Clari Ability to travel 50% of the time across key cities across South India (Bangalore, Hyderabad, Chennai, Cochin etc) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Drive the expansion of our new entity in Pune, while also serving as the regional lead for Bangalore. This role involves significantly scaling our presence in India and acting as the primary People Partner (PP) representative in the region, ensuring effective communication and collaboration to support local initiatives and provide insights into PP operations. Collaborate with the Vice President, Software Engineering India and management across the region to offer guidance and recommendations, while closely coordinating with the wider PP team on the implementation of projects and initiatives such as employee surveys and annual reward planning. Ensure compliance with local laws, regulatory requirements and compliance as needed Lead initiatives and create opportunities locally to foster a collaborative and fun performance based culture. Act as a point of contact for employees and the business in providing guidance and support on employee relations matters (in close partnership with both APAC PP and Employee Relations teams). Point of contact for regional center of excellence questions: talent and development, employee relations, total rewards etc. Develop and analyze HR Data and reports, recommend appropriate actions for continuous improvements locally e.g. employee engagement surveys. Deliver effective training sessions to the local team, ensuring that all members are equipped with the necessary skills and knowledge to excel in their roles. What we re looking for An experienced HRBP and senior strategic HR Generalist with demonstrable experience developing, refining and implementing a positive employee experience. Prior experience in establishing and scaling operations in India is highly advantageous, as it will contribute to the successful development of our new entity in Pune and enhance our regional leadership in Bangalore. Strong mindset for continuous improvement and exceeding internal customer expectations. Demonstrated ability to work and collaborate effectively across global teams, navigating diverse cultures, time zones and business practices to drive results. Ability to influence and develop relationships. Sound understanding of Indian Labor Laws and HR best practices. Strong background in employee relations matters such as disciplinary processes and investigations. Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion. What s the team like The team is distributed globally and works across multiple time zones and works with stakeholders across the business. Our day to day objectives are currently focused on working side by side with senior leaders to support them as leaders and create HR solutions at scale that support the business during this exciting time of growth and expansion. And finally, its a team full of good humans who pride themselves on their work and their team ethos.

Job Description Zendesk is looking for an experienced Senior Staff Engineer to join our Accessibility team. We are looking for someone with strong frontend engineering skills with expertise and a passion for accessibility. This role will work closely with our engineering teams globally to ensure all our products are accessible. What you ll be doing Successful candidates will use their extensive knowledge in software engineering to bring leadership, innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Drive innovation and technical excellence within the team by leading product discussions that are accessibility focused and decision-making processes. Communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring accessibility is prioritized. Prioritize tasks effectively to maximize impact and deliver high value to users and the organization. Mentor and guide teams to strengthen their technical accessibility skills and foster a culture of continuous learning. Required qualifications Expertise in frontend engineering, particularly with React, enabling the design and implementation of accessible user interfaces that meet enterprise-level standards. Proven leadership capabilities, mentoring software engineers and fostering collaboration across Design, Product, and Engineering teams to ensure successful project execution and effective problem-solving. In-depth knowledge of accessibility standards and best practices, with a strong ability to assess and enhance web applications for compliance with guidelines such as WCAG, ensuring an inclusive experience for all users. Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts to ensure smooth team operations and execution. Exceptional ability to operate effectively and deliver value with minimal oversight. Strong problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills in English. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description About the Role: As a Senior Marketing Automation Specialist, youll be at the heart of our customer engagement strategy. Youll design, build, and optimize complex automated workflows across email and in-product messaging, focusing on personalization and operational efficiency. Youll play a critical role in our Marketo migration and beyond, ensuring our automation programs are high-performing and compliant. What Youll Do: Master Marketo: Be our go-to expert for Marketo, building and managing sophisticated automation campaigns. Craft Customer Journeys: Develop data-driven, personalized automation strategies across the customer lifecycle. Integrate & Optimize: Seamlessly connect our automation platforms with Salesforce and other key tools, and drive continuous improvement through A/B testing. Ensure Compliance: Uphold the highest standards of data privacy and quality assurance. Collaborate & Educate: Work closely with cross-functional teams and empower others with automation best practices. What You Bring: 5+ years of experience managing complex automated workflows for email and IPM. Strong understanding of CRM integration (Salesforce) and data management. Proficiency in segmentation tools like Adobe Experience Platform (AEP). Experience with HTML/CSS for email troubleshooting and dynamic content creation. A passion for data driven marketing. A track record of driving measurable results. A portfolio that showcases your successful automation strategies. #LI-MJ1 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description The Zendesk Product Security Team implement tools and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide tools and programs to do so. We are a global team with members working around the world. Having team members that come from different cultures and backgrounds gives us a diversity of opinions and experience, enabling us to see problems from many different perspectives and design the best solutions. Our Product Security team members are always learning and growing their capabilities and skill sets. Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What you ll do as a Senior Product Security Engineer Secure customer-facing applications, primarily web technologies. Perform threat modeling and review software design in partnership with Zendesk Engineering. Partner with Zendesk Engineering through our Security Champions program to nurture a security culture and to help our engineers improve their security posture. Automate and integrate security tooling into CI/CD pipelines at scale. Evaluate, implement and operationalise additional tooling as needed. Be the voice of Zendesk Security while responding to customer security questions and issues. Support incident response efforts as needed and work with teammates to investigate them. Work in a team-orientated, fast-paced, global, and flexible environment. What you bring to the role At least 5 years of application security experience. A team-first, collaborative approach. Experience securing complex, highly scaled systems. Methodical in identifying and decomposing security requirements and opportunities. Penetration testing experience/ability to verify common web vulnerabilities. Knowledge of modern web applications including their security threats and vulnerabilities. You can explain security considerations well to others and just as important, actively listen to others ensuring a good discussion. Experience with agile development processes, working in a fast-paced environment with continuous integration and deployment. Excellent problem solving skills and self-motivated to learn and upskill regularly. Nice to haves Bonus points for knowledge of Machine Learning Experience with M&A activities Experience securing large Amazon Web Service deployments Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, etc. are a plus. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description We re seeking a highly empathetic leader in Pune to lead our new Product Led Growth engineering team focused on increasing Adoption within Zendesk s products for our customers. Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. This is an exciting, high growth opportunity to be a crucial part of building a team from the ground up. Ideal candidates are hardworking individuals with experience hiring, leading and managing software engineers. We want someone with the technical aptitude to dive into the details when required, but desire to prioritize team output over individual output. Your primary focus over the first six months will be to establish the team s culture, identity and processes. You ll work to ensure the team ships high quality, scalable software at a regular cadence, while maintaining a collaborative and inclusive team environment. What you ll be doing: Recruit, onboard and retain hardworking engineers. Establish a team culture and identity for a brand new engineering team. Provide day-to-day people management for a team of engineers and support their professional development through active mentorship. Foster a collaborative, inclusive, and productive team. Set and ensure a high bar for quality; ensure the teams output is well-structured, unit tested, and scalable. Keep your team up to date on meaningful engineering and business decisions. Build the processes that are right for your team, nurture their adoption, and evolve them based on whats working and what isnt. What you bring to the role: 5+ years of experience working in software development. 2+ years of experience directly managing software engineers. Excellent communication skills to both technical and non-technical audiences. Familiar with establishing standards, setting and communicating timelines, and guiding technical decisions. Able to build and nurture healthy relationships both within and external to the team. Highly empathetic and emotionally intelligent. Deep understanding of software development and comfortable leading a team to release complex features built for scale. Preferred : Prior experience working as a software engineer contributing code in a production environment and are a skilled and self-sufficient engineer. Experience working for a Software-as-a-service (SaaS) company at scale. Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices. Tech Stack Our backend code is a split between Ruby on Rails. Our frontend interfaces are written in React and Ember. We use Kubernetes and AWS to deploy and scale our applications. We will need some Machine Learning skills on this team which this manager can help hire or train the team on. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job summary Zendesk is seeking a skilled Senior Software Engineer (Backend or Full Stack) to join our Custom Objects, Triggers & Automation team. As a vital member of the Custom Data & Logic group, you will be responsible for developing impactful functionality that supports our new Employee Service initiative within the Support domain. The ideal candidate is an experienced engineer with a strong focus on building scalable, reliable, and high-performance backend systems that enhance user experiences for enterprise customers. What you ll be doing Successful candidates will use their extensive knowledge in software engineering to bring innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Design, develop, test, and deploy robust backend services and APIs that integrate seamlessly with frontend applications. Collaborate effectively across teams to create secure, scalable, and maintainable solutions that meet business requirements. Communicate complex technical concepts clearly to both technical and non-technical stakeholders. Proactively identify and mitigate potential issues in the development lifecycle. Prioritize tasks effectively to maximize impact and deliver high value to users and the organization. Mentor and guide team members to strengthen their technical skills and foster a culture of continuous learning. Implement microservices architectures to enhance scalability and maintainability. Apply cloud-native application development and deployment strategies, particularly within AWS environments. Utilize automated API testing frameworks to ensure code quality and reliability. Employ data modeling and database design principles, particularly in relational databases. Work with distributed systems and message brokers (e.g., Kafka, RabbitMQ) to build scalable applications. Required qualifications 6+ years of professional experience in designing, developing, testing, and deploying software to production in a stable and reliable manner. 4+ years of hands-on experience with Ruby on Rails and relational databases such as MySQL/Aurora. Extensive experience working with GraphQL and REST APIs to build robust and scalable services. Proven ability to architect and deliver solutions for projects at an enterprise scale. Solid experience with version control systems, as well as continuous integration and continuous delivery (CI/CD) pipelines. Strong experience with key AWS services such as EC2, S3, Lambda, RDS, and CloudFormation, enabling the design and deployment of scalable and reliable cloud-based applications. Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts. Excellent problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred qualifications Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences. Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library) Experience independently architecting and delivering solutions on projects at enterprise scale. Understanding of micro frontends and federation architectures. Familiarity with container orchestration technologies such as Kubernetes and deployment tools like Spinnaker. Understanding of security best practices for backend development and data protection. Experience with performance optimization and monitoring tools to ensure high system availability and responsiveness. Previous experience with Zendesk or similar customer support platforms is a plus. Tech stack Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools Cloud & Infrastructure: AWS, Spinnaker, Kubernetes.

Job summary Zendesk is seeking a highly skilled Senior Software Engineer (Frontend or Full Stack) to join our Custom Objects, Triggers & Automation team. As part of the Custom Data & Logic group, you will play a pivotal role in developing innovative functionality to support our new Employee Service initiative within the Support domain. The ideal candidate is an accomplished engineer dedicated to creating consistent, usable, reliable, and high-performance user experiences for enterprise customers. What you ll be doing Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team. Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Collaborate across multiple teams to architect solutions that are reliable, secure, performant, extensible, and scalable. Clearly communicate technical decisions and their implications to team members and stakeholders. Identify and mitigate potential issues during development, testing, and delivery stages proactively. Prioritize tasks to maximize impact and deliver value to users, the team, and the organization. Engage in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide constructive feedback on pull requests to enhance code quality. Maintain accurate and up-to-date technical documentation. Participate in on-call rotations following an initial training period. Mentor and train team members to elevate collective knowledge and skills. Actively participate in agile development ceremonies, contributing to a collaborative work environment. Required Qualifications 6+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner. 4+ years of experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, and React Testing Library. Experience working with GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Strong experience with key AWS services such as EC2, S3, Lambda, RDS, and CloudFormation, enabling the design and deployment of scalable and reliable cloud-based applications. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Exceptional problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred Qualifications Experience with Ruby on Rails and relational databases such as MySQL/Aurora. Experience working with GraphQL and REST APIs to build robust and scalable services. Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences. Understanding of micro frontends and federation architectures. Experience with Ruby on Rails and relational databases such as MySQL/Aurora. Prior experience with Zendesk is a plus. Tech stack Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools Cloud & Infrastructure: AWS, Spinnaker, Kubernetes.

Job Description Senior Software Engineer, Golang Location: Pune, India Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk s most loved products. Who you could be working with: We create the vital data store components that power Zendesk applications and services. Our team is crafting a beautifully simple way for other developers to just get their datastores and not sweat the details. This is essential for a company where petabytes of data are spread across hundreds of datastore. So if the idea of helping hundreds of teams quickly and easily provision secure, reliable datastores in AWS sounds exciting, join us! What you could get to do every day: Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems. Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration. Build great software that is used by other developers. Develop infrastructure life-cycle automation using the Custom Resource Operator pattern within Kubernetes and Golang. Share the responsibility of maintaining the systems built by the team. What we d love you to have: Proficiency in Golang, Kubernetes, and AWS. Fast learner with at least 7 years of hands-on coding experience . A desire to build clean, efficient, and maintainable code. Eagerness to work with team members of various experiences and skill sets. Willing to learn, ask for help, pair, and acquire new skills. Someone who is self-motivated, has strong collaboration skills and enjoys working with others to get the desired outcome Excellent problem-solving skills with the ability to think on your feet and lead discussions. Ability to work with uncertainty Excellent communication skills Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Be responsible for the design, development and maintenance of the Real-time Reporting platform at Zendesk. Work collaboratively with a small, focused and self-organising team to deliver high impact outcomes for Zendesk customers. Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. Translate business needs into technical requirements by engaging effectively with business owners and stakeholders Lead technical initiatives, ensuring delivery of scalable and robust solutions What you bring to the role 7+ years experience working on high scale applications and data processing pipelines. Have a proven experience in both Software Engineering and Data Engineering with a focus on delivering large-scale distributed and high quality applications. Hands-on experience with real-time data pipelines, stream processing and OLAP databases (e.g ClickHouse, Snowflake, Kafka, ElasticSearch etc) Demonstrated ability to lead engineering projects and mentor junior engineers Ability to design scalable and robust data architectures for real-time analytics. Strong communication skills, both written and verbal and the ability to collaborate with teams across multiple time zones globally. Strong proficiency in Java is preferred and hands-on experience with technologies like AWS, Clickhouse, Kafka, Docker and Kubernetes

Lead a team owning and building critical services for the Real-time Reporting and Analytics vision at Zendesk Work with leaders across Engineering and Product Management to define how the engineering teams align with our long-term roadmap Define, implement and deliver long and short-term business and technology initiatives collaboratively to optimize development and security, increase team efficiency, and support business objectives Own services, products, and projects delivery across multiple teams with global dependencies Provide mentorship, guidance and technical direction to the team for their growth while improving software delivery and ensuring team happiness What you bring to the role 7+ years in software engineering with 3+ years of experience in a technical leadership or management role Good understanding of application development, microservices and event driven architectures Proven experience with large-scale cloud architecture preferably in a SaaS environment Hands-on experience with real-time data pipelines, stream processing and OLAP databases (e.g ClickHouse, Snowflake, Kafka, ElasticSearch etc) Proficiency in programming languages such as Java, Ruby or Python with a focus on system optimization and performance Strong communication and collaboration with the ability to work cross-functionally and influence stakeholders globally Proven prioritization skills, to focus your time and energy on areas of highest impact while balancing short-term and long-term growth Dedication to continual self-development and fostering a learning environment within the team

As a Senior Engineer, you will collaborate with team members to tackle complex challenges, contribute to the design and development of solutions that enhance Zendesk s data customization capabilities, and help drive technical excellence within the team. If you enjoy solving technical, customer-facing problems and fostering innovation, we d love to hear from you. What You ll Do Drive Engineering Excellence & Innovation Independently contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Collaborate with multiple teams and disciplines to create reliable, secure, performant, extensible, and scalable solutions for our enterprise customers. Make smart technical decisions and effectively communicate the rationale behind them to engineering teams and stakeholders. Ensure code quality, maintainability, and scalability by adhering to best practices and industry standards. Collaborate & Deliver High-Impact Solutions Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical direction. Identify and mitigate potential issues in development, testing, or delivery stages. Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements. Build reusable components and code that improve development efficiency and consistency. Participate in code reviews, providing constructive feedback to maintain high engineering standards. Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance. Mentor, Guide, and Strengthen the Team Mentor, pair with, and train team members to foster continuous learning and growth. Promote a learning culture within the team, ensuring equal opportunities for skill development. Conduct research and introduce best practices to enhance team efficiency and innovation. Participate in on-call rotations after an initial training period, ensuring system reliability and uptime. Actively participate in common agile development ceremonies. What We re Looking For Required Qualifications 6+ years of professional experience designing, developing, testing, and shipping stable and reliable software solutions in production environments. 4+ years of experience working with Ruby on Rails and relational databases such as MySQL/Aurora. Knowledge of JavaScript and TypeScript, as well as frameworks like React and Redux. Experience with testing libraries such as Cypress, Jest, and React Testing Library. Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers. Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions. Strong experience with version control tools, CI/CD pipelines, and modern development workflows. Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts. Ability to operate autonomously and drive projects forward with minimal oversight. Excellent problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred Qualifications Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences. Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library) Experience independently architecting and delivering solutions on projects at enterprise scale. Understanding of micro frontends and federation architectures. Familiarity with container orchestration technologies such as Kubernetes and deployment tools like Spinnaker. Understanding of security best practices for backend development and data protection. Experience with performance optimization and monitoring tools to ensure high system availability and responsiveness. Previous experience with Zendesk or similar customer support platforms is a plus. Tech Stack You ll Work With Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools Cloud & Infrastructure: AWS, Spinnaker, Kubernetes Why You Should Apply Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide. Work with a top-tier engineering team. We solve complex problems at a global scale. Lead a critical initiative. Drive the modernization of Zendesk s customization platform. Grow your career. We invest in leadership development, mentorship, and learning opportunities. Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

Develop and maintain information architecture for the website. Own site navigation, taxonomy, and URL structures to improve usability and SEO. Collaborate with UX, content, SEO, and design teams for a seamless customer journey. Define and manage metadata and tagging strategies for improved searchability. Conduct user research, card sorting, and tree testing to validate IA decisions. Analyze web analytics and user behavior to identify improvement opportunities. Ensure content organization consistency aligned with brand messaging and goals. Partner with web engineering for implementation of IA improvements. Lead content migration and restructuring during platform transitions or updates. Stay updated on best practices in information architecture, UX, and SEO. What You Bring 5+ years of experience in information architecture, UX, content strategy, or web strategy in B2B SaaS or enterprise environments. Strong understanding of website navigation, taxonomy, and user experience principles. Experience in conducting user research and usability testing. Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics, Hotjar). Understanding of SEO best practices, including site structure and internal linking. Experience with CMS platforms (e.g., AEM, WordPress) and structured content models. Proven ability to collaborate cross-functionally with various teams. Excellent problem-solving and communication skills, capable of simplifying complex structures. Nice to Have Experience with Adobe Experience Manager (AEM) or other enterprise CMS platforms. Background in conversion rate optimization (CRO) and demand generation. Familiarity with AI-driven search, personalization, and content recommendation systems

Contribute to the code at the core of Zendesk s support product - what you write will reach millions of people each day! Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions. Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation. Break complex features into granular pieces of work, to facilitate incremental feedback cycles. Prioritise and estimate work balancing feature delivery with the management of tech debt. Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team. Work closely with our designers and product managers to help define the future of the product. Triage customer issues in partnership with Product Managers. Provide operational support for our services in Production. Actively look for ways to improve the observability, performance, reliability and security of our services. What you bring to the role: Strong proficiency in Ruby on Rails. You ll be working on one of the largest Ruby on Rails codebases in the world! Able to drive technical decision making and collaborate with other engineers and product managers as stakeholders on the decision. Able to independently break down work into manageable tasks, and sequence dependencies between them. Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments. A track record of delivering large-scale, high quality, and resilient web systems. Strong verbal, written, and interpersonal communication skills in English - you ll collaborate with our other product teams around the globe. The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners. Experience solving difficult problems across multiple systems. Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment. Ability to influence without authority, inspire and mentor others. A culture of learning, growth, and innovation. You re comfortable jumping into unfamiliar codebases and languages. Tech Stack: We primarily work in Ruby on Rails. Most of the team s data is stored in MySQL and Redis. We occasionally work in our frontend in React, being migrated from Ember, preferring new components to be written in TypeScript. We occasionally work in other adjacent services in Go and Java. Our services connect with other services via a combination of gRPC, REST APIs, Kafka event streams, and GraphQL. Our services are deployed to Kubernetes using Docker via Spinnaker, running on AWS. We don t require previous experience with these specific technologies; we re confident you can learn as we go. We monitor and observe our production systems using Datadog.

Contribute to the code at the core of Zendesk s support product - what you write will reach millions of people each day! Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions. Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation. Break complex features into granular pieces of work, to facilitate incremental feedback cycles. Prioritise and estimate work balancing feature delivery with the management of tech debt. Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team. Work closely with our designers and product managers to help define the future of the product. Triage customer issues in partnership with Product Managers. Provide operational support for our services in Production. Actively look for ways to improve the observability, performance, reliability and security of our services. What you bring to the role: Strong proficiency in Ruby on Rails. You ll be working on one of the largest Ruby on Rails codebases in the world! Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments. A track record of delivering large-scale, high quality, and resilient web systems. Strong verbal, written, and interpersonal communication skills in English - you ll collaborate with our other product teams around the globe. The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners. Experience solving difficult problems across multiple systems. Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment. Ability to influence without authority, inspire and mentor others. A culture of learning, growth, and innovation. You re comfortable jumping into unfamiliar codebases and languages. Tech Stack: We primarily work in Ruby on Rails. Most of the team s data is stored in MySQL and Redis. We occasionally work in our frontend in React, being migrated from Ember, preferring new components to be written in TypeScript. We occasionally work in other adjacent services in Go and Java. Our services connect with other services via a combination of gRPC, REST APIs, Kafka event streams, and GraphQL. Our services are deployed to Kubernetes using Docker via Spinnaker, running on AWS. We don t require previous experience with these specific technologies; we re confident you can learn as we go. We monitor and observe our production systems using Datadog.

Job Description Zendesk is seeking a Tax Specialist for India direct and indirect tax reporting and compliance. The role is primarily focused on the preparation of India tax reporting and supporting in tax audits and litigations. The role reports to the APAC Senior Tax Manager based in Singapore. Job Description (includes, but not limited to) Prepare quarterly advance tax computations and ensure timely payment of taxes. Review annual income tax computations for India GAAP statutory filing. Prepare monthly TDS computations and reconciliations. Prepare monthly and quarterly GST computations and reconciliations. Provide support with statutory audits, Form 3CEB filings etc. Assist in tax audits and litigations to manage tax notices and collate information from various stakeholders. Collaborate with cross-functional teams on various matters related to tax. Support the team on ad hoc projects, as required. Requirements Bachelors degree in Accounting, Finance, or related field; CA or CPA preferred Minimum 4 years of tax experience in a Big 4 firm or multinational company Technically strong in India tax laws and rules Knowledge of CbCR compliance valued Understanding of US GAAP accounting appreciated Practical experience in tax automation project would be advantageous Working knowledge of tax software (e.g. ONESOURCE/ Longview) is a plus Proficient in Microsoft Office applications, especially Excel Knowledge of a NetSuite preferred Strong analytical and problem-solving skills with attention to detail Excellent communication skills, both written and verbal Ability to work efficiently in a fast-paced environment with cross-functional teams in various different timezone(s). Strong time management skills and commitment to meeting timelines consistently

Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems. Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration. Build great software that is used by other developers. Develop infrastructure life-cycle automation using the Custom Resource Operator pattern within Kubernetes and Golang. Share the responsibility of maintaining the systems built by the team. What we d love you to have: Proficiency in one of these programming languages: Java, Python, Ruby or Golang with Kubernetes, and AWS. Fast learner with at least 7 years of hands-on coding experience . A desire to build clean, efficient, and maintainable code. Eagerness to work with team members of various experiences and skill sets. Willing to learn, ask for help, pair, and acquire new skills. Someone who is self-motivated, has strong collaboration skills and enjoys working with others to get the desired outcome Excellent problem-solving skills with the ability to think on your feet and lead discussions. Ability to work with uncertainty Excellent communication skills

Who we're looking for: We are on the lookout for a passionate and experienced leader to spearhead the Zendesk for Startups initiative in the India region. This role is designed for someone who thrives in the startup ecosystem and is eager to help emerging businesses scale by leveraging Zendesk's innovative products. You will be instrumental in fostering relationships with founders and venture capitalists, making you a vital part of our mission to enhance customer experiences for startups. What you'll be doing: Build Strategic Partnerships: Cultivate and maintain relationships with venture capital firms, accelerators, and other key players in the startup ecosystem to promote Zendesk products among their portfolio companies. Organize office hours, events, and initiatives that provide value to founders and their communities. Drive Marketing Initiatives: Develop and execute creative marketing campaigns aimed at increasing startup adoption of Zendesk. This includes identifying opportunities to engage potential customers and showcasing the benefits of our solutions. Support Startups: Act as a trusted advisor to startups throughout their decision-making process, addressing inquiries regarding product features, pricing, and the overall value proposition of Zendesk. Collaborate Internally: Work closely with internal teams to ensure the successful execution of marketing initiatives and to align resources effectively with regional goals. Shape Growth Strategy: Contribute to defining the growth strategy for the India region, identifying key opportunities for expansion and leading efforts to recruit a high-performing team to implement this strategy. What you bring to the role: Experience: 5+ years of relevant experience in a customer or partner-facing role, preferably in the tech or startup sector, with a proven track record of driving results. Startup Ecosystem Knowledge: Strong familiarity with the regional startup landscape, including key players, emerging trends, and the challenges startups face as they grow. Analytical Skills: Demonstrated ability to measure the impact of marketing programs and initiatives, using data to inform strategies and decisions. Self-Starter Attitude: A proactive and independent mindset, comfortable navigating a fast-paced environment where adaptability is essential. Communication Skills: Exceptional verbal and written communication abilities, with experience in presenting complex business concepts clearly and effectively. Nice to haves: Expertise in managing customer support and/or sales teams. Experience with implementing and configuring Zendesk or similar platforms. Background as a founder or experience working in an accelerator or venture capital firm. Who you are: Passionate about startups and the venture ecosystem, with a robust network among General Partners, Limited Partners, and founders. Innovative, capable of rapidly testing solutions and leveraging insights to inform long-term strategies. A natural relationship builder who is self-motivated and driven to achieve success.

We are looking for a multifaceted Business Systems Analyst (BSA) that thrives in a multi-project, fast-paced, and lively environment. As a BSA, you will be responsible for optimizing and automating the internal implementation of Zendesk, by partnering with other business system analysts, functional leaders, and Zendesk agents! In this role, you will strive to scale our systems, while focusing on globally consistent and automated solutions to increase efficiency and improve employee experience. What youll be doing: Work closely with our business partners and lead requirements gathering, solution design, user acceptance testing and implementation of major projects on our internal implementation of Zendesk to enhance the employee experience. Cultivate strong partnerships with business partners to facilitate the dissemination of organizational content and knowledge to employees. Manage technical activities related to application operations, migrations, and upgrades, ensuring timely and accurate execution. Troubleshoot system issues and provide effective solutions within established timeframes. Maintain up-to-date system documentation for configuration and solve known issues. Keep a centralized record of Zendesk improvements and releases, and maintain subject matter expertise in the product. Partner with the Product Team to lead pilots of new Zendesk features and capabilities. Provide guidance on how to maximize our implementations and stay updated on the latest features. Act as an escalation point for departmental and business process issues Handle a project portfolio with a focus on launching new features, and developing new solutions for our organization. Implement and integrate third-party applications within Zendesk platform. What you bring to the role: Basic Qualifications 3+ years of Business Systems Analysis experience (Project Management and Change Management experience a plus) Experience with advanced/customized implementations and support of Zendesk (Guide, Support, Chat/Messaging, and Explore). Excellent verbal and written communication skills, experience working with both technical and non-technical partners. Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement Preferred Qualifications: 2+ years of experience working on the Zendesk platform as an Administrator or Agent Experience with AWS, Datadog, Tableau, Google Analytics, Java, MySQL, & Linux is a plus. Passionate about process optimization and system implementations Zendesk Administration Certification preferred.

Zendesk is seeking to hire a versatile Frontend Senior Software Engineer to join our small but growing team owning our Zendesk built apps on our own App Marketplace. In this pivotal role, you will extend and develop applications that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What you ll get to do each day Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team. Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Clearly communicate technical decisions and their implications to team members and stakeholders. Identify and mitigate potential issues during development, testing, and delivery stages proactively. Prioritize tasks to maximize impact and deliver value to users, the team, and the organization. Engage in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide constructive feedback on pull requests to enhance code quality. Maintain accurate and up-to-date technical documentation. Mentor and train team members to elevate collective knowledge and skills. Actively participate in agile development ceremonies, contributing to a collaborative work environment. What you bring to the role 6+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner. 4+ years of experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, Mocha, and React Testing Library. Experience integrating with GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Exceptional problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English.