Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Whats the opportunity Are you passionate about turning data into strategic insightsAs a Senior Data Analyst, your work as an individual contributor will play a pivotal role in empowering our sales organization with clear, actionable insights that drive strategic decisions and business growth.You will work closely with the sales teams and senior leadership to:Track, analyze, and interpret sales data to identify trends and provide clear, actionable recommendations to meet company objectives.Translate complex data into clear and concise reports.Design, build, and maintain key sales reports and dashboards, ensuring consistency and accuracy.Maintain accurate open pipeline and sales forecasts to support data-driven decisions.Partner with Sales Enablement to identify training opportunities.As a trusted partner to sales leadership, you will be counted on to uncover key insights that drive positive change and find answers to the hard questions.The ideal candidate is adept at translating complex data into actionable steps and clear insights, possesses strong analytical skills, and has a keen understanding of the SAAS industry. Requirements What will I be doing Develop and maintain dashboards, reports, and visualizations to communicate key metrics.Identify trends, patterns, and anomalies in sales data to inform strategic decision-making.Conduct analyses to support sales initiatives, pricing strategies, and market expansion.Assist in the development and implementation of data-driven sales strategies.Provide monthly analysis and insights to internal stakeholders.Oversee the sales funnel and ensure that its always accurate and up to date.Collaborate with multiple levels in sales and marketing as well as cross functional teams such as finance and services.Partner with Sales Enablement to identify training opportunities. What skills do I need Education Experience Bachelor s degree in Business, Statistics, Data Science, or a related field.4+ years of experience in sales data analysis, preferably in a SAAS or technology-focused company.Proficient in Salesforce and PowerBI for data visualization (Quicksight experience is a plus).Advanced proficiency in Excel and SQL for data manipulation and analysis.Deep understanding of Salesforce.Additional tech stack experience, such as Outreach and Zuora, is beneficial.Strong business acumen with a deep understanding of how sales organizations operate and scale.Proven expertise in tracking sales KPIs, analyzing trends, forecasting, and delivering insights to executive teams and leadership in a SaaS environment.Ability to adapt to evolving technologies and tools in the SAAS industry. Competencies: Exceptional analytical skills with a meticulous focus on data accuracy, presentation, and process-driven insights.Ability to analyze large datasets, extract meaningful insights, and translate findings into actionable recommendations.Excellent verbal and written communication, presentation, and persuasion skills.Skilled at translating complex data into clear, impactful insights for non-technical audiencesExperience collaborating and presenting findings to the executive team, leadership, sales teams, and cross functional departments. Work Ethic Team player with a proactive mindset, strong initiative, and a results-oriented approach.A strong sense of ownership and a proactive attitude, used to working independently without much oversight.Flexibility to adjust hours during critical business periods such as month-end, quarter-close, or year-end to ensure smooth operations. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Join Zenoti and be a part of our mission to empower wellness businesses worldwide! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.comRead more about our marquee customer event Innergize at Innergize 2024 What will I be doing You will be leading Zenotis infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process.Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experienceManage execution of building the product, releasing it to customers, and managing the service in the cloudBuilding solutions that run at optimal costsBuild up a strong engineering team to execute on our infrastructure roadmapRecognize and reward employees to ensure they are unblocked to deliver on the roadmapEnsures all engineering projects, initiatives, are completed efficiently.Identify and mitigate potential risks related to infrastructure development and deployment.Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 12+ years of experience in software development in product companies7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applicationsDeep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scaleWilling to be handson with coding, design and architectureForward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals.Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business resultsExperience managing an engineering team through multiple release cyclesUnderstanding of financial management in the context FinOps to optimize costs and resource allocation.Deeper understanding of AWS solution architectureA significant part of work done on the Microsoft stackStrong logical, analytical and problem-solving skillsExcellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner.Strong customer empathy and ability to handle customers sensitively in escalated situationsCan work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.comRead more about our marquee customer event Innergize at Innergize 2024 What will I be doing Solution and configure Zenoti to meet customer s business processesSolution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.Extract, transform and load data across systems into ZenotiIdentify significant risks, unknowns, and define and drive mitigation plansAddress customer issues and concerns in a timely fashion to ensure customer satisfactionStay up-to-date with product knowledge, business flow, sales process and market dynamic.Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experienceMaintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectivesCoordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks.Deep knowledge of features in MS Excel, working knowledge of database systems a plusAbility to use tools/scripts to transform data for setting up customer sitesAbility to innovate and develop tools to enhance the migration processExperience with data migrations and data mappingGood to have knowledge of Web Design using HTML, Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into ZenotiA technology-centric backgroundStrong logical, analytical, and problem-solving skillsExcellent communication skillsCan work in a fast-paced environment across multiple projects. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salesforce Administration: Support the creation of reports, dashboards, and automated workflows to streamline business processes. Monitor and resolve user issues, ensuring seamless access to Salesforce functionality. Rocketlane Administration: Help manage Rocketlane setup, including project templates, workflow configurations, and user permissions. Assist in maintaining project visibility, ensuring that clients and internal teams are aligned throughout onboarding and project cycles. Support users by troubleshooting issues related to task management, document sharing, and collaboration features within Rocketlane. Collaborate with project managers to ensure that the Rocketlane platform is used effectively for client-facing projects. Jira Administration: Assist with the configuration of Jira projects, workflows, issue types, and screens to support team needs. Help manage user permissions and access controls in Jira, ensuring that data security and workflows are maintained. Troubleshoot and resolve issues related to Jira configuration, and work on integrating Jira with other tools (e.g., Salesforce or Rocketlane) as needed. Generate and support the creation of Jira reports and dashboards for internal teams. Collaboration Support: Work closely with cross-functional teams to understand requirements and translate them into system configurations. Assist with creating and updating documentation, including configuration guides, user manuals, and best practice workflows for Salesforce, Rocketlane, and Jira. Provide user support and training to help team members make the best use of the tools. Qualifications: Education Experience: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field (preferred). Some experience, internships, or coursework in Salesforce, Rocketlane, or Jira administration is a plus. Familiarity with business applications and project management tools is beneficial. Skills: Basic understanding of Salesforce administration (e.g., objects, reports, workflows). Knowledge of Jira administration (e.g., projects, workflows, permissions) is a plus. Familiarity with Rocketlane as a tool for onboarding or project management is desirable but not required. Strong organizational skills with keen attention to detail. Basic troubleshooting skills and the ability to learn new systems quickly. Good communication skills and ability to work effectively with a cross-functional team.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com As a Senior Customer Success Manager, you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model. Your responsibilities will include: Drive Customer Success & Adoption Skills youll need: A passion for customer success and a laser focus on providing customer value.10+ years of overall experience in dealing with customers.Ability to understand, articulate, interact with, and manage customer expectationsOpen to travel to customer locations on short notice, when required.Experience dealing with large, complex accounts and building relationships at C-level.A 4-year degree in engineering or equivalentPMP is an added advantageKnowledge of how enterprise implementations, professional services, and support processes work - will be a definite plus. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Manager- Data Privacy and Compliance will be responsible for overseeing the organization s data protection and privacy strategy and its implementation to ensure compliance with all the applicable privacy laws and regulation across the geographies where organization is operating for ex. GDPR, DPDP, CCPA etc. The person will act as a subject matter expert on data protection, privacy and compliance matters ensuring that the company s data processing, storage and handling activities comply with the law, and advising on data privacy risks and issues. Key Responsibilities: Develop and maintain a robust data privacy program that aligns with the global and local privacy law and regulation where we are operating. Monitor compliance with data privacy laws, internal policies and contractual obligations through regular audits and assessments. Serve as the point of contact for data protection authorities and individuals whose data is processed (Employees, customers, etc.). Draft, implement and update the organisation s data protection policies and procedures. Ensure that data privacy policies are integrated into the organisation s overall risk management and compliance framework. Develop and conduct data protection and privacy training program for employees and stakeholders. Promote data privacy awareness and culture within the organisation. Collaborate with IT, Business units, security teams to ensure data security measures are in place and effective. Manage data breach response processes, including notifications and remediation efforts. Stay current with changes in privacy laws and regulations and communicate these changes to the relevant stakeholders. Advise on contractual and legal matters related to data privacy, including data processing agreements. Conduct data privacy impact assessments (DPIAs) for new projects, systems or processes involving personal data. Identify and mitigate data privacy risks within the organisation. Manage and respond to data breaches and data subject access requests (DSARs). Enquire timely reporting of data breaches to regulatory authorities and affected individuals as required. Qualifications and Skills:- Bachelor degree in law, IT, Business Administration or equivalent. A master s degree or professional certification (e.g., CIPP/E, CIPM, CIPT) is preferred. Extensive knowledge of data protection laws, including the DPDPA, GDPR, CCPA and other global privacy laws. Strong Understanding of ISO 27001:2022 and ISO 3100. Minimum of 7 years of experience in data protection, privacy, compliance or a related field. Proven experience in developing and implementing data protection programs. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Team player and ability to work independently. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing You will be leading Zenotis infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process.Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experienceManage execution of building the product, releasing it to customers, and managing the service in the cloudBuilding solutions that run at optimal costsBuild up a strong engineering team to execute on our infrastructure roadmapRecognize and reward employees to ensure they are unblocked to deliver on the roadmapEnsures all engineering projects, initiatives, are completed efficiently.Identify and mitigate potential risks related to infrastructure development and deployment.Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 15+ years of experience in software development in product companies7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applicationsDeep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scaleWilling to be handson with coding, design and architectureForward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals.Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business resultsExperience managing an engineering team through multiple release cyclesUnderstanding of financial management in the context FinOps to optimize costs and resource allocation.Deeper understanding of AWS solution architectureA significant part of work done on the Microsoft stackStrong logical, analytical and problem-solving skillsExcellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner.Strong customer empathy and ability to handle customers sensitively in escalated situationsCan work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure. Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. Drive thorough discovery of customer s business priorities and challenges; offer relevant introduction to Zenoti s products targeted to their individual business needs and challenges Be a strategic business partner for new customers, offering consultation and insight into the customer s market, industry, business model and opportunities regarding Zenoti systems. Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. Upsell additional Zenoti products and services to existing customers. Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff What skills do I need Experience in working with customers virtually. Some travel may be required. Experience working with small to mid-level sized companies Self-motivated and goal oriented. Desire to work in a competitive environment where one s growth potential is driven by one s abilities and attitude. Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers Organizational and time management skills 4-year Bachelors Degree in Business or any relevant discipline. MBA preferred. 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments. Knowledge of sales processes and adhering to such established processes. Account management and 360 problem solving Experience in or an understanding of the spa, salon, fitness, and/or beauty wellness industry a BIG PLUS! Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web UX stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to leverage Flutter and Dart. For select infrastructure components, we use Python extensively and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache , Lambda, and other AWS products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that must run 24x7 at 99.99% availability. Key Responsibilities: Technical Leadership : Guide and mentor a team of engineers, providing technical direction and fostering a culture of continuous improvement. Collaborate with developers, QA engineers, and infrastructure teams to identify and resolve performance bottlenecks. Scalability and Reliability : Develop strategies to ensure the product can scale effectively to meet growing user demands. Collaborate with SRE on capacity planning and disaster recovery strategies to maintain high availability and reliability. Stakeholder Communication : Communicate with the Leadership team and provide regular updates on performance metrics, issues, and improvements. Be able to communicate and work with customers on ongoing performance issues. Required Skills and Experience: Expertise in .NET: Extensive experience with .NET Framework and .NET Core, including application performance tuning, memory management, microservices architecture Advanced SQL Server Knowledge: In-depth understanding of SQL Server performance tuning, query optimization, indexing strategies, and database design. AWS Proficiency: Hands-on experience with AWS services related to performance monitoring and optimization, including CloudWatch, RDS, and EC2. Familiarity with AWS performance best practices. Leadership Skills: Proven experience in leading and managing a small team of performance engineers. Strong interpersonal skills with the ability to mentor and motivate team members. Design and Analytical Skills: Excellent problem-solving skills with the ability to analyze complex performance issues and develop effective solutions. Should be able to evaluate designs for scale and offer solutions. Communication Skills: Strong written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Develop and implement a comprehensive content amplification strategy aligned with our content and growth strategy Own the organic social channels and strategy for promoting lead gen content, in tandem with the Integrated Campaigns Manager, Premium Content manager and demand gen teams Identify and cultivate partnerships with relevant industry websites, publications, and influencers to expand content distribution Spin up and own our influencer strategy to increase content awareness, distribution, and drive awareness to the Zenoti brand Follow SEO targeting (keyphrases, channels) best practices for amplification outcomes Manage social media campaigns to amplify content reach and engagement across platforms Create and maintain a backlink strategy and budget to improve domain authority and search rankings Collaborate with the content creation team to ensure produced content is optimized for amplification Analyze performance metrics and adjust strategies to maximize content impact and ROI Coordinate with partners to create co-branded content and cross-promotional opportunities Stay updated on industry trends and best practices in content marketing, social channels and amplification Qualifications: 3+ years of experience in content marketing, with a hyper-focus on amplification strategies, social media, and influencer strategy Proven track record of increasing content reach and engagement through various channels, measuring performance, and optimizing for reach and budget Strong understanding of SEO principles and best practices Excellent written and verbal communication skills Experience with social media management and advertising platforms Familiarity with content management systems and analytics tools Knowledge of the beauty, wellness, or fitness industries is a plus Bachelors degree in Marketing, Communications, or related field desired