Exp in New Relic, Strong exp of APM, Infrastructure Monitoring, Synthetics & NRQL for custom dashboards & alerts. Exp in installing & configuring New Relic agents (e.g., Java, .NET, Node.js) & integrating with cloud platforms like Azure & other etcRequired Candidate profileRelevant Exp 5+ years’ in app Monitoring. Exp in automating New Relic configurations using tools like Terraform & creating scripted Synthetic monitors. Exp in AP integration, Indexer, Forwarder must

Must have exp in IBM WebSphere Message Broker, IBM Integration Bus, IBM WebSphere MQ, communication. Hands on exp in Java J2EE, Oracle, SQL Server.exp on any one tool: SVN, GIT, PowerShell, SOAP UI, JENKIN, Postman, RFHUTIL, (any one of the tools)Required Candidate profile9 - 12 yrs of Java/J2EE commercial exp. 7+ years of IBM (WMB or IIB or ACE) & MQ development exp. Exp in developing REST & SOAP web services with authentication mechanisms Basic, oAuth 2.0, JWT, etc

Responsible for migration of business processes, for New & Existing Clients. Responsible for e2e Transition from the inception phase till stability post Go Live. Deliver Transition Projects & Program in line with best practice methodology.Required Candidate profileMin 8+ Yrs of exp with 3+ yrs of exp in BPO transitions.Exp to include operations & transitions (multiple domains).Exp in all aspects of Transition Lifecycle Management.Exp in Contract Management.

Exp on Quality Systems, Tools & Quality Framework. Exp in managing audits from a risk compliance & control standpoint. Exp in Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans.Required Candidate profile2-3 years in current role as Sr. Manager / Manager Quality in a call center or backend environment (Inbound calls, Emails/Chats). Preferred six sigma knowledge (YB/GB trained/Certified) .

Responsible for designing, developing & maintaining automated testing frameworks, scripts & process . Responsibilities outlined below:Test Automation strategy & Framework development. Script Development & maintenance / test execution & reportingRequired Candidate profileShould have 8-10 yrs relevant exp. Strong exp to develop framework. Developing & maintaining automated test scripts for various projects & executing automated test cases. Build framework from scratch

Use agile methodology values, principles & practices to plan, manage & deliver solutions. Exp in release management or testing preferred. Collaborate with DEV, Test Managers, IT Ops & the PMO daily &collaborate with Release managers in APAC releases.Required Candidate profileCertified Scrum Master. 7+ yrs of exp in Technology & min 5 yrs as Scrum Master.Knowledge of agile methodology, technique & framework including scrum or Kanban to deliver solutions. Exp in ADO & Jira

Team Lead / Assistant Manager - Leadership Hiring involves spearheading recruitment strategies within BPO, requiring deep domain expertise in industries such as BFSI, E-Commerce, Healthcare, Infrastructure, Finance, Life Sciences, Telecom & Travel.Required Candidate profile7 to 10 yrs of experience in BPO/ITES recruitment for leadership roles. Will also assist in understanding global resource availability, cost, and recruitment strategies through market studies.

3--5 yrs exp in mobile platforms including Xamarin, Native Android & Native iOS. iOS exp MUST. Exp in Google Material Design, Apple HIG, Xamarin Forms & develop complex UI designs using AndroidX/Jetpack framework libraries, Storyboard & UIKit, XAML.Required Candidate profileAdvanced exp in Objective C, SWIFT, XCODE, Core Data, Restful, Design Patterns, Solid Principle, Cocoapods, Unit Testing, Memory Mngmnt, Security & Encryption. exp in JIRA, GIT, Data Migration, Devops

Account-based marketing approach for upselling & cross-selling BPO Services. Research on industry trends, right party contacts, & gather competitive intelligence .Good communication skills understand US accents & able to converse with prospects .Required Candidate profilePeople only from US Market (International US Experience Mandate). Able to work in a team environment. Inside sales/demand generation. Build relations with CXO community of the target accounts.

Must have skills and level of expertise: OOPS, Asp.Net MVC, .Net Core, .Net API Development, C# & Advance features, Design Patterns, Entity Framework or Dapper, OKTA, UNIT Testing & Mocking Framework, Code Security & Performance conceptsRequired Candidate profileMust have10-14 years exp with Microsoft technologies. Hand on exp in .NET Framework, including working with libraries & components effectively. Knowledge in ASP.NET, ASP.NET MVC & ASP.NET Core Must

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPOExp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.Required Candidate profileTeam Leader or AM in Customer Service Inbound or Outbound in domestic BPO.Good Communication and people management Skills. Min 1 Year as

Provide resolutions on IT enquiries, meeting or exceeding customer expectations & providing accurate resolutions & responses. Customer facing first point of connection with IT & perform first level technical support to all Users & Clients.Required Candidate profileMin 2 years exp in Service Desk. Exp in Escalation of Major IT Incidents, AD user record currency, network Share access. Monitoring of the Service Desk queue, ensuring all tickets are dealt in Time.

10-12 years for Manager, 7-8 years for Team LeaderExp below Market Data Services:1. Market Data Administration2. Market Data AnalysisThe responsibilities of this position include managing the Vendor (Refinitiv, Bloomberg & Exchange) Interactions:Required Candidate profileCreate education packs for consumers of market data in cooperation with the market data Compliance Group,Hold training sessions to ensure best use of market data,Keep up with market trends

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPOExp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.

Exp in Pricing of Portfolios & NAV calculation, Identify and remedy pricing exceptions and perform research to validate & correct the price. Price analysis & validation on a daily basis to ensure that securities are accurately updated.Required Candidate profile13+ years exp in NAV calculation, Pricing, Investment Banking Ops. Exp in Dealing with various instruments like Bond , Equity , Mutual fund Fixed income. Dealing with various corporate actions.

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance .Required Candidate profileConduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

2 - 3 years in current role as Manager process Excellence in Investment Banking or capital market domain. exp in Defect Analysis, Continuous improvement, Root cause analysis, Calibration & Corrective / Preventive action plans.Required Candidate profileDrive Six Sigma initiative across the organization. Ensure Positive contribution to company’s Gross & Operating margins. Lead Six Sigma & Lean projects.Identify & Mentor Six Sigma & Lean projects

Fund Accounting background with NAV calculation experience. Should have experience in reconciliation especially in between Custodian and Accounting. Should have knowledge about financial instruments.Required Candidate profile10-12 yrs exp in Fnd Accounting, including valuation, accounting & payment procedures. . Must have managed operations for international client with team handling of 50 to 60 FTE's.

Overall 12_+ years exp with at least 7 to 8 years exp in ORM. At least 2+ years as an Operations Manager in a customer-centric environment. Proven track record of managing multiple processes and delivering within established timelines.Required Candidate profile10+ Yrs exp with 7+ Yrs relevant exp in ORM, Social Media Escalation & Reputation Management. Proficiency in Brand Management & online customer engagement strategies. Should have managed a large team

PMO is responsible for managing, coordinating & administering overall project. Overall responsible to deliver the project within the scope, cost & schedule baseline & ensuring the area of the project is delivered within the safety & qualityRequired Candidate profile8+ yrs exp in end to end PMO. Should have client Management exp along with escalation management, Contract management, Legal SOW, Contract renewal, MSA etc.

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met.Required Candidate profileMin 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

Ensure Core finance system availability (Infor ERPLn) & workflow systems, troubleshooting issues & providing resolutions. will assist in finance system developments, implementations & continuous improvements. Exp in MS Dynamics, Sales Force preferredRequired Candidate profile10+ yrs of exp in corporate finance system exp (e.g. Accounting, IT information systems) with 5+ yrs in financial ERP systems - Infor ERPLn (or similar ERPs). Exp in IBM Planning & Analytical tool.