Our Mission Healthcare should work for patients, but it doesn t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc s mission is to give power to the patient. To do that, we ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission As a Team Lead in our Data Analytics team, you will lead the data analytics, visualization, and reporting efforts for a specific segment of the business - such as patient, provider, or platform. Your primary focus will be to empower stakeholders with actionable, self-service insights that drive strategic decision-making and ensure the ongoing health and growth of the business.As part of your responsibilities, you will oversee a team of 2-5 analysts, guiding their work on key projects, setting priorities, and providing coaching to support their professional growth. You will play a critical role in building a data-driven culture, ensuring the delivery of high-quality analytics solutions, and fostering continuous improvement within the team. You ll enjoy this role if you are Deeply passionate about data analytics and creating scalable, impactful technical solutions that address complex challengesDedicated to building data analytics solutions that align with the needs of stakeholders and clients, driving value and informed decision-makingEager to continuously learn and grow, including hands-on development to lead by example and inspire your team to achieve technical excellenceA motivational leader who fosters accountability, agility, and a culture of continuous improvement while supporting and empowering teams to perform their best workA natural collaborator with exceptional communication skills, adept at bridging gaps between cross-functional teams and aligning efforts toward shared goalsFirmly committed to building and nurturing diverse, inclusive teams and work cultures as a core value and non-negotiable standard Your day to day is Leading and overseeing the work of a team of 2-5 analysts, ensuring the successful execution of all data visualization, analytics, and reporting effortsDeveloping a deep understanding of key business metrics for your supported segment and proactively identify opportunities to enhance core business reporting and insightsProviding continuous coaching and mentorship to your team, fostering both technical and interpersonal growth to support their career developmentEnsuring the team adheres to technical best practices, particularly in Looker and SQL, to deliver efficient, accurate, and visually compelling dashboards and analyticsEstablishing and maintaining processes to guarantee the consistent delivery of high-quality, reliable outputs, aligned with business needsCollaborating closely with stakeholders to align on priorities, setting clear expectations, and ensuring deadlines are met, building trust and ensuring satisfaction with deliverablesDriving improvements in workflows and team processes to enhance efficiency, scalability, and the overall impact of analytics work You ll be successful in this role if you have Bachelor s degree from a recognized and reputed institution.4-6 years of professional experience in data management, analysis, visualization, metrics tracking, and complex data modeling.Advanced expertise in SQL, with a strong ability to write, optimize, and troubleshoot complex queries.Advanced proficiency in Looker, including a deep understanding of LookML and dashboard development.Advanced skills in Microsoft Excel, with experience in using advanced functions for data analysis and reporting.Python would be good to have.Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly and effectively.Strong interpersonal skills, with the ability to collaborate effectively within teams and work independently to achieve team objectives.Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy Benefits: An incredible team of smart and supportive peopleA competitive compensation package, including attractive medical insuranceAmazing perks - think catered lunch every day, Ping Pong, etc.Daycare/creche facility for kidsThe chance to create a better healthcare experience for millions of patients!Corporate wellness programs with HeadspaceCellphone and wifi reimbursementCompetitive parental leaveSabbatical leave (over 5 years)Annual sponsored health check-upsZocdoc is certified as a Great Place to Work 2024-2025 About us Zocdoc is the country s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world s leading investors, and we believe we re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Your Impact on Our Mission As an Integration Support Associate, youll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences. You’ll Enjoy This Role If You... • Are passionate about technology and enthusiastic about bringing solutions to both patients and providers. • Are curious people with a love for fixing technology and working with people. • Are outstanding in communicating effectively (both verbal and written). • A team player who is eager to work in an extremely happy, fun, and progressive environment. • Remarkable at time management and prioritization, managing stakeholders and projects simultaneously. • Have a knack for quickly understanding technical concepts and troubleshooting issues. • Enjoy working with cross-functional teams and collaborating on solutions. • Are comfortable handling multiple tasks in a fast-paced environment. Your Day-to-Day Responsibilities... Support: • Troubleshoot and resolve existing integration issues or requests for local and enterprise clients. • Identify the cause of an issue and resolve or recommend a solution to the appropriate parties. • Concisely and accurately provide product feedback to Integration Engineers. • Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates. • Collaborate closely with internal stakeholders to ensure timely issue resolution. • Provide outstanding customer service by proactively communicating updates and resolutions. Implementations: • Deploy and set up new implementations efficiently and accurately. • Collaborate with engineering and product teams to ensure seamless integration experiences. • Ensure alignment between client requirements and integration functionalities. • Maintain implementation timelines and proactively address potential blockers. Learning and Development: • Attend and participate in team meetings and huddles. • Utilize rubrics and peer reviews to learn and improve performance. • Provide constructive feedback to coworkers and leaders. • Participate in client and cross-team calls and contribute to knowledge-sharing sessions. • Continuously learn and stay updated on Zocdoc’s evolving platform and integration technologies. Documentation: • Update and make corrections to documentation pages when appropriate. • Contribute to knowledge base articles to improve the efficiency of issue resolution. • Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation. You’d Be Successful in This Role If You Have... • Bachelor's or Master's in a related field (with at least 60% score). • 0 to 3 years of work experience (Talented Freshers can also apply). • A solution-oriented mindset with excellent problem-solving skills. • Strong troubleshooting abilities and analytical thinking. • Quick learning capability with a passion for technology. • Familiarity with APIs, SQL, and system integrations (a plus). • Experience with customer support or technical support environments (preferred). • Ability to work effectively both independently and collaboratively. Benefits: • An incredible team of smart and supportive people. • A competitive compensation package, including attractive medical insurance. • Amazing perks – think catered lunch every day, Ping Pong, etc. • Daycare/creche facility for kids. • Corporate wellness programs with Headspace. • Cellphone and Wi-Fi reimbursement. • Competitive parental leave. • Sabbatical leave (over 5 years). • Annual sponsored health check-ups. Zocdoc is certified as a Great Place to Work in 2024-2025. Join us in transforming healthcare and making a real difference in patients' lives!

As an Integration Support Associate, you ll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences. You ll Enjoy This Role If You... Are passionate about technology and enthusiastic about bringing solutions to both patients and providers. Are curious people with a love for fixing technology and working with people. Are outstanding in communicating effectively (both verbal and written). A team player who is eager to work in an extremely happy, fun, and progressive environment. Remarkable at time management and prioritization, managing stakeholders and projects simultaneously. Have a knack for quickly understanding technical concepts and troubleshooting issues. Enjoy working with cross-functional teams and collaborating on solutions. Are comfortable handling multiple tasks in a fast-paced environment. Your Day-to-Day Responsibilities... Support: Troubleshoot and resolve existing integration issues or requests for local and enterprise clients. Identify the cause of an issue and resolve or recommend a solution to the appropriate parties. Concisely and accurately provide product feedback to Integration Engineers. Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates. Collaborate closely with internal stakeholders to ensure timely issue resolution. Provide outstanding customer service by proactively communicating updates and resolutions. Implementations: Deploy and set up new implementations efficiently and accurately. Collaborate with engineering and product teams to ensure seamless integration experiences. Ensure alignment between client requirements and integration functionalities. Maintain implementation timelines and proactively address potential blockers. Learning and Development: Attend and participate in team meetings and huddles. Utilize rubrics and peer reviews to learn and improve performance. Provide constructive feedback to coworkers and leaders. Participate in client and cross-team calls and contribute to knowledge-sharing sessions. Continuously learn and stay updated on Zocdoc s evolving platform and integration technologies. Documentation: Update and make corrections to documentation pages when appropriate. Contribute to knowledge base articles to improve the efficiency of issue resolution. Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation. You d Be Successful in This Role If You Have... Bachelors or Masters in a related field (with at least 60% score). 0 to 3 years of work experience (Talented Freshers can also apply). A solution-oriented mindset with excellent problem-solving skills. Strong troubleshooting abilities and analytical thinking. Quick learning capability with a passion for technology. Familiarity with APIs, SQL, and system integrations (a plus). Experience with customer support or technical support environments (preferred). Ability to work effectively both independently and collaboratively. Benefits: An incredible team of smart and supportive people. A competitive compensation package, including attractive medical insurance. Amazing perks - think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids. Corporate wellness programs with Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Sabbatical leave (over 5 years). Annual sponsored health check-ups.