About Zoomcar: Zoomcar is the largest marketplace for car rentals in emerging markets, enabling individuals to rent cars by the hour, day, week, or month. We're on a mission to make self-drive car rental services easy and accessible. Job Summary: Role : Database Administrator Exp : 3+ years Location : Bangalore Position Overview: We are seeking a skilled Database Administrator (DBA) with over 4 years of experience and expertise in cloud platforms like Google Cloud Platform (GCP) and Amazon Web Services (AWS). The ideal candidate will be responsible for designing, implementing, maintaining, and optimizing cloud-hosted database solutions. You will ensure data integrity, security, and availability, working closely with development, infrastructure, and operations teams to support business-critical applications. Responsibilities: Design, deploy, and manage cloud-based databases on GCP (e. g., Cloud SQL, BigQuery) and AWS (e. g., RDS, DynamoDB, Redshift). Perform database installation, configuration, patching, and upgrades. Monitor and optimize database performance, tuning queries, and ensuring high availability. Implement database solutions that integrate seamlessly with cloud services and infrastructure. Automate database tasks using cloud-native tools (e. g., GCP's Cloud Functions, AWS Lambda). Ensure database systems adhere to data security and compliance standards (e. g., GDPR, HIPAA). Implement robust data encryption, backup, and recovery strategies. Conduct regular audits to monitor database performance and identify potential bottlenecks. Optimize storage, indexing, and partitioning to manage large-scale datasets efficiently. Work closely with development teams to design schemas, write stored procedures, and optimize SQL queries. Collaborate with DevOps/SRE teams to implement CI/CD pipelines for database changes. Maintain detailed documentation of database configurations, procedures, and standards. Provide 24/7 support for production databases, troubleshooting issues as needed. Requirements: Proficiency in database technologies such as MySQL, PostgreSQL, MongoDB, or Oracle. Hands-on experience with GCP tools like BigQuery, Cloud Spanner, Firestore, and AWS tools like RDS, DynamoDB, and Redshift. Strong knowledge of SQL and database scripting. Experience with backup and recovery solutions in the cloud environment. Familiarity with cloud automation tools like Terraform, Ansible, or cloud SDKs. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to manage and prioritize multiple tasks.

Job Title: OPS Executive Fleet Operations & RecoveryLocation: Across India (with frequent on-ground visits across the region) Department: Operations – Fleet & Recovery Work Type: Full-timeRole Overview:As an OPS Executive – Fleet Operations & Recovery, you will play a critical role in ensuring smooth vehicle operations by managing garage coordination, vehicle recovery, legal support, and IoT system handling. This role requires strong coordination, process ownership, and cross-functional collaboration with central and regional teams to maintain fleet health, manage incidents, and optimize operational processes.Key Responsibilities: Non-Returned Vehicle Tracking & RecoveryTrack cases where vehicles are not returned after the booking end due to accidents, breakdowns, abandonment, or legal disputes.Promptly alert and escalate such cases to central operations and legal teams, enabling faster recovery action.Work closely with regional and ground teams to facilitate the vehicle recovery process. Garage Visits & Repair AuditsConduct regular on-site inspections at partner garages to audit ongoing repair cases.Compare actual repairs vs. estimates vs. required repairs, identifying any quality, cost, or turnaround time (TAT) deviations.Coordinate with garage managers to resolve deviations and ensure adherence to quality and cost standards. Legal Coordination & SupportCoordinate with central legal teams and regional authorities (police, courts, MVD, etc.) to facilitate car releases from legal custody.Provide legal clarifications to authorities, as required, ensuring smooth handling of disputes, seizures, or legal escalations.Offer on-ground legal assistance in collaboration with the company’s legal team when needed. Cross-Functional SupportWork as a liaison between regional ops, central teams, legal teams, garages, and authorities, ensuring seamless communication and action flow.Ensure all processes maintain compliance with internal policies, legal frameworks, and operational best practices. Host & Guest Experience ManagementEnsure all direct and indirect interactions with Hosts and Guests uphold a high standard of service, particularly in damage, repair, or recovery cases. Process Improvement InitiativesIdentify and implement opportunities for cost reduction, quality enhancement, and TAT improvement in accident, repair, and recovery processes.Drive continuous improvement through process audits, data analysis, and ground-level feedbackSkills & Qualifications: Graduate (any stream) – preference for candidates with operations, logistics, or fleet management experience. 2-4 years of experience in fleet management, car rental, logistics operations, or vehicle recovery. Strong understanding of vehicle repair processes, accident handling, and legal procedures related to vehicle seizure/release. Good communication in One Regional Language, Hindi, and English – ability to handle local authorities and external stakeholders confidently. Excellent coordination, follow-up, and stakeholder management skills. Hands-on with Excel/Google Sheets and capable of maintaining MIS trackers and reports. Ability to travel locally for garage visits, vehicle recovery, and legal coordination. Process-oriented mindset with a proactive problem-solving approach.Working Hours: Wednesday to Monday, 9:00 AM to 6:00 PM flexibility needed for emergency recoveries or escalations.

Growth Manager - Operations & Strategic InitiativesWhat success looks like in this role:Operational & digital growth impact: You will drive key operational programs and digital growth initiatives, optimizing workflows and improving customer acquisition. Within 6 months, you will have streamlined processes, executed digital growth campaigns and contributed to business expansion.Data-driven decision making: You will leverage data and insights to identify opportunities for process improvements, cost optimization and customer experience enhancement.Cross-functional leadership: You will collaborate with product, marketing, tech and business teams to execute high-priority strategic initiatives, taking ownership of key operational and growth programs.Key responsibilities:Operational program managementLead and optimize operational workflows to improve efficiency and scalability.Identify process bottlenecks and drive automation to enhance service delivery.Work with cross-functional teams to align operations with business objectives.Develop and implement SOPs to standardize and improve key processes.Data-driven growth & performance optimizationAnalyze operational metrics and user data to identify improvement areas.Develop actionable insights to enhance customer experience and business efficiency.Own reporting, tracking, and performance measurement for key initiatives.High-impact growth initiativesOwn or contribute to strategic initiatives that drive revenue and operational efficiencies.Work closely with leadership to execute new service offerings and business optimizations.Collaborate with cross-functional teams to solve complex challenges and launch new projects.What were looking for:3+ years of experience in operations, growth or business strategy roles in fast-paced environments.Strong problem-solving and analytical skills with a data-driven approach to decision-making.Experience in process optimization, partner/vendor management and operational efficiency.Ability to manage multiple stakeholders and execute cross-functional projects.Comfortable working in a high-growth, dynamic environment.Prior experience in scaling operational processes or managing service programs is a plus.\Why join us?High-impact role: Youll have ownership of key operational growth initiatives that directly impact business outcomes.Cross-functional exposure: You’ll work with teams across product, marketing, tech, and business operations.Dynamic environment: As part of a small and agile team, you’ll have the flexibility to lead and contribute to various initiatives.Competitive compensation & benefits: We offer a competitive salary, growth opportunities and a collaborative, fast-paced work environment.

Zoomcar is seeking a motivated Customer Support Executive to manage inbound queries and emails. You will play a key role in ensuring a smooth customer experience by addressing concerns promptly and professionally.Key Responsibilities:Handle inbound customer queries via phone, email, and chat, providing timely and accurate solutions.Deliver product and service information to customers, resolving their issues effectively.Manage and resolve email inquiries with attention to detail.Escalate complex issues to the relevant team, ensuring proper follow-up and resolution.Maintain accurate records of customer interactions and transactions.Requirements:2-4 years of experience in customer support, preferably handling inbound queries and emails.Excellent communication skills, both verbal and written.Ability to work 24/7 shifts with rotational offs.Strong problem-solving abilities and a customer-focused approach.Proficiency in customer support tools and systems.Preferred:Experience managing high volumes of inbound calls and emails.

Job Title: Assistant Manager, Customer Experience Location: Zoomcar (Hybrid/On-site) About the Role We are looking for an experienced Assistant Manager, Customer Experience to lead and optimize our support operations. In this role, you will drive efficiency, enhance customer satisfaction, and streamline processes to ensure a seamless support experience. Key Responsibilities Lead a team of 50+ customer experience specialists, ensuring high performance and engagement. Optimize and manage CRM and CCaaS tools, including Freshdesk, Freshchat, Simplify360, Smartflo or other similar tools Identify and implement strategies to reduce support concerns, enhance CSAT, and improve operational efficiency. Improve FCR% for inbound calls through process optimization and agent coaching. Increase CSAT% for email support by enhancing response quality and reducing resolution time. Streamline email and call processes by identifying inefficiencies and implementing solutions. Deep dive into email and call processes to identify gaps and drive improvements. Develop and implement data-driven strategies to improve First Call Resolution (FCR) and CSAT scores. Collaborate with cross-functional teams to improve the customer journey and streamline complex workflows. Monitor key performance metrics and drive continuous improvements. What Were Looking For 3+ years of experience in a team-lead or assistant manager role, preferably in a fast paced startup environment. Strong experience in customer support operations, with a proven ability to optimize processes and improve CSAT. Expertise in Freshdesk, Freshchat, Simplify360, Smartflo, and other support tools. Exceptional communication and leadership skills with a track record of managing large teams (50+ people). Exceptional data analysis skills, with proficiency in Excel/Tableau a plus. Data-driven approach to problem-solving and decision-making.Expectations for the First 90 Days Optimize processes and coach agents to improve FCR% for inbound calls to over 60- 70% Enhance response quality and reduce resolution time to increase email support CSAT% to over 90%. Identify inefficiencies in email and call processes and implement solutions for smoother operations.

Role requirements: SEO knowledge: Basic understanding of SEO concepts such as keyword research, on-page optimization and meta descriptions.Ability to write SEO-friendly content aligned with our brand guidelinesContent writing skills: Strong command of written English with a focus on clarity, structure and concisenessCapability to write blogs, articles, product descriptions and other marketing-related contentAttention to detail and ability to proofread content for accuracy and qualityResearch skills: Ability to research industry-relevant topics and come up with ideas for engaging content that meets SEO objectivesWork Style: Methodical, analytical, detail-oriented and able to manage tasks independently while meeting deadlinesDuration: 6 months Location: Flexible (preferably WFO)Stipend: 15,000 per monthJoining: ImmediateFull-time opportunity: Possibility of conversion based on performance